• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,143 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user virginiaa877
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Still practicing with application. Not fond of the concealer it's too thick and chalky

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Virginia! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️

Thumbnail of user heatherg1271
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

I enjoy the air brush style of this foundation very much and that it is lightweight on my skin

Reason I chose this business:

Facebook ad

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user connieo149
2 reviews
0 helpful votes
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November 13th, 2023
Verified purchase

Unfortunately, I have very dry skin and the product didn't look great on my skin.

I wanted to cancel my account and the customer service was very knowledgeable, considerate, and helpful.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user sherryl572
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

I don't wear make up often, but I love the way this makes my skin feel

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user alainac40
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

It's very light and smooth. It doesn't make me sweat like usual foundation does.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user jessicam4066
1 review
0 helpful votes
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January 7th, 2024
Verified purchase

Not a fit for me. To thick and doesn't stay on long.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jessica! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user lynneb429
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

Foundation color was too light and the billing methods are irritating.

They were apologetic and told me that I didn't have to go through the expense and hassle of returning the product.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience, we are always looking for ways we can improve and are happy to have been able to provide you with a resolution. ❤️❤️

Thumbnail of user karip108
1 review
0 helpful votes
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December 14th, 2023
Verified purchase
• Updated review

Great product! Don't know where I'd be without it!

Accidentally ordered something twice

Reason I chose this business:

I don't remember honestly!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Quick shipping
December 7th, 2022
Verified purchase
• Previous review

Came quickly I like that everything is always in stock

Reason I chose this business:

Saw an ad on tv and tried it

Thumbnail of user floretted1
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Having tired it on yet. But I like the appearance of the products.

Reason I chose this business:

Through Facebook advertisements

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving yor review with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user hollyl403
3 reviews
0 helpful votes
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October 2nd, 2023
Verified purchase
• Updated review

Easy to navigate. Delivery as described (easy).This is the best thing next to Mom's apple pie!

Reason I chose this business:

I’ve used in past

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Getting easier to navigate
April 8th, 2023
Verified site experience
• Previous review
Somewhat difficult to navigate, for kits, especially
March 26th, 2023
Verified site experience
• Previous review
Thumbnail of user joym588
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

I was satisfied with the product but disappointed of how the hold was put on my checking account.

They were professional

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user angieb281
2 reviews
0 helpful votes
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December 21st, 2023
Verified purchase

The price is to high plus I really don't use foundation

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget — every $1 purchased, you earn 10 reward points that you can use at checkout!❤️

Thumbnail of user latoyad85
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

I really love it it smooth out so good make it look like filler

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user michelem1537
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Have used luminess once so far and it has been great gonna try it again today

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user tonid231
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

I don't have much to say How can I say 50 words when I don't say a lot Learning how to use the product

Did not know how to use the product to download me some links, so maybe that will help

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Toni! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user sharonm3395
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I chose a warm color. Too orange 4 me. Need to try a cooler shade

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sharon! We would love to further assist you! Please check your inbox for an email from us ❤️

Thumbnail of user paulaf508
2 reviews
0 helpful votes
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December 13th, 2023
Verified purchase

Received the products quickly after ordering. Thank you!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user patiencea26
1 review
0 helpful votes
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January 6th, 2024
Verified purchase

It is good product but didn't receive my item this time

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Patience!We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user christinec1317
2 reviews
0 helpful votes
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December 12th, 2023
Verified purchase

Overall it's ok not sure the color is just right might be a bit orange to me

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️❤️

Thumbnail of user geraldinev44
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

The best makeup I have ever used. This foundation and products checks all the boxes.

Was very happy with the knowledge and Professionalism of thevCustoner Service representative.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess! We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user karlav99
1 review
0 helpful votes
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September 25th, 2023
Verified purchase
• Updated review

Shipping and follow up was great but the color wasn't right, just not what I was looking for

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Karla! All of our trials include a free color match! A member of our team will contact you shortly.

Quick and easy
September 8th, 2023
Verified site experience
• Previous review
Thumbnail of user deannas476
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Love the product, will purchase more when I run out

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user deanae18
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

I found it difficult to select the correct shade of foundation

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Deana! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback!

Thumbnail of user tonyad267
1 review
0 helpful votes
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January 3rd, 2024
Verified purchase

Undecided not sure if it's the right foundation for me

Thumbnail of user heatherc1737
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

My overall experience was great. I dont usually wear makeup bit glad I tried it.

Reason I chose this business:

Advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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