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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,143 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I haven't used it yet just a test on one side of the face and it is a perfect match. Thank you
Thank you so much for reviewing your experience! Let us know if you need anything throughout your Luminess journey!❤️
The color is way off and it doesn't match me. It also oxides and turns orange on my face
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Guadalupe! We recently tried to contact you but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I'm not sure if I like it yet. I've used it twice and both times it leaves makeup all in the sink
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
The make up breaks and doesn't stay, had irritated my skin
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kassandra! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Tone matching was off and despite all the communications made my card was still being charged
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Hadijah! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
An amazing product. I was unsure but after using it for a few weeks, I found it to be long lasting.
YAY! We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey! ❤️
I am not impressed with the coverage and definitely does not last all day.
Please keep in mind, the coverage depends on personal preference. Our Airbrush Spray Foundation is buildable, so you have nothing to worry about if you prefer a higher coverage finish! We recommend consulting with our makeup artist who is on Facebook live who can show some tips and tricks for getting the flawless look at this link: https://www.facebook.com/groups/luminesslive ❤️❤️
. This product is as good as it sounds. The process was easy to use. I would highly recommend it.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I had to return this because a friend gave me one on the same day I received this.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Product went everywhere in my bathroom and had to clean everything on top of my counter
Have not heard back yet
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Julie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Thank you so much for the help I needed fast service now to try the product
Looks beautiful it’s something I’m looking for
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Products are very nice. After practice I can apply it quickly and it lasts all day.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I had contacted Luminess about my color not matching and a replacement was sent
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Looking forward to trying the new airbrush. I have the old one and was rather disappointed
Previously purchased
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I really like how my skin feels and looks I will definitely order again thank you
I just wanted to try it and I loved it
Thank you for this feedback and for being a valued customer!
Only used it once so far. I'll keep you posted.
Seems to be ok so far. We'll see
Social media
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
After the quiz and the hype - it's too light for my skin. I can't use it.
Thank you for this feedback and for being a valued customer!
Love the coverage and how easy it is to apply. The color however is a little too darker for my skin
We are so happy to hear you are loving your Luminess Products! Kim, we have 100% color match guarantee, feel free to contact our Delight Customer Care Team at 1-888-793-7474 if you're not completely satisfied with the shade you have, we want you to love the look and feel of your foundation.❤️
Still trying to learn how to use it. Not sure if the color matches my complexion.
Wanted to try something new
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
My experience was good, but the foundation was off twice, so I won't be ordering again.
The shade that I was sent was a little off. I contacted them and they sent a different shade out to me the very same day, but it’s a bit off as well.
The color match I saw with other people that I know, but my match was off twice.
Hey Kashana! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Package was in Sumner Wa since March 2 nd. Finally delivered to us March 6 th.
Saw add on TV.
Hey Joyce! Thanks for leaving your review with us! When reviewing the account, we see that the order was placed on 2/23/23. Please keep in mind that we disclose any orders placed after 3 pm on thursday, wont get processed until the next business day when our warehouse is available. Our warehouse does not work on Fridays or the weekends, therefore it got processed on Monday. Looking further, the order arrived in the standard delivery time frame. Let us know if you have any questions, we are here to help! (:
I didn't realize you signed up for a recurring cost so I sent back the product
It was good
Thought it was only $19.99
Hey Susan! Thanks for leaving your review with us! We disclose all of our terms and conditions throughout our website that explains the 30 day trial, installments, auto delivery, and color match process. We offer the product as a trial for $19.95 for the 30 days, or a pay in full price that the customer can choose instead. It looks like we have assisted you with an RA number to return the package, and hope you would consider us in the future!
Hard to explain, man was very unable to understand my skin condition. He did his best.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Vickie! Thanks for leaving your feedback with us! All our airbrush cosmetics are hypoallergenic and do disclose our ingredients on our website that goes over whats in the product! If theres an ingredient in our foundation that you may have a reaction to - we do not recommend trying it out. A member of our team will contact you shortly to ensure you are taken care of!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!