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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,143 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I felt as if I was 35 again such a wonderful feeling with Product thanks guys
I was introduced by a friendTo the Product And I wanted to try
Not for me. Sorry try sending me the right color then I'll give a better review.
It looked good until they tried to make me Yellow.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Buyer beware
They will charge you all kinds of additional fees they dont tell you about in the beginning
I have no
Your Return has been Authorized
Your Return Authorization(RA) Number is: **************
An email has been sent to you with Return Authorization confirmation and Return instructions. Although emails are generally received within 5 minutes, it may take as long as 30 minutes. Please note the package must be returned to us by 05/19/2020
Please follow the instructions below:
Please write this RA Number on the top of the box with a Sharpie or permanent marker in large numbers.
The RA# needs to be written on the front of the original packing list and returned with your package. Please make a copy of your packing list for your records.
We recommend that you send this back with a ground carrier that provides a tracking number. Please hold on to your tracking number in case there is a problem with your account. If the package is lost or damaged in transit back to us it is your responsibility so we recommend that you insure the package.
All cost associated with sending this back are at your expense.
All items must be returned in new or like new conditions in their original packaging along with all accessories, parts and instruction manuals/DVD(s) that were shipped with your original order.
Returns received damaged or with missing items will be charged a minimum 25% restocking fee per unit and may result in additional billing.
Applicable refunds on authorized return product will be processed after we receive the product back in our warehouse and inspection is complete.
All RA#'s have an expiration date, yours expires on 05/19/2020. It is very important that your package arrives back into our warehouse no later than 05/19/2020. If your package arrives later than 05/19/2020 it will be refused without refund and sent back to you at your expense.
Applicable refunds on authorized return product are processed within 4-8 weeks of receiving your package back into our warehouse and should be reflected on your credit card statement within 3-5 business days after refunding.
PLEASE SEND IT TO:
LUMINESS DIRECT LLC ******* CAPRICORN ST STAFFORD TX *******
THANK YOU
Fast shipping and quality items. Air brush is nice to use and makes applying makeup easier
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
The most amazing foundation and primer I have ever used! Easy to apply and looks flawless!
You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!
Happy with the makeup. Easy to apply. Great coverage. Super light on the skin. Reasonably priced
Wanted to try an airbrush makeup
Thank you for taking the time to review our product! ❤️❤️❤️
This does not blend well in to the skin at all. It is messy and not worth it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Gisela! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
As first it looks to dark but afterwards it blends nicely with skin tone
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Love the way it looks on skin. Just have to get used to the whole process
Thank you for taking the time to review our product! ❤️❤️❤️
I received my purchase between September 21 and 22nd. One of the item was out of its package.
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Hey Elsie! Thanks for leaving your feedback with us! We deeply apologize that one of the items were out of its packaging! All our orders are quality tested and checked during packaging - that is definitely not the norm for us. I will let our quality department know! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
The coverage is greatt. Only been using it about a week but I am loving it so far.
I was looking for a makeup that would cover my large pores and not be flaky.
We really appreciate you taking the time to share your experience with us.
Very good service & prompt turn around time as well.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This site doesn't explain the difference between the to air brush instruments.
Hi Diane! We would love the opportunity to investigate your feedback further. It looks like we don't have a phone number to contact you on. We have sent over a Direct Message to you, please respond to your DM so we can get in contact with you or contact us back at 888-793-7474 between the hours of 8:30 am to 5:30 pm CST, Monday through Friday. Hope to hear from you soon!
I was always informed with emails during the the delivery process of the product.
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TYSM for sharing your experience! ❤️
Overall was great experience coverage is great, easy to apply
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
Most amazing makeup coverage I've ever used beautiful coverage. Easy to match your skin color
This warms our hearts! Thank you for being the best part of Luminess!❤️
Haven't received my order; overall impressed with the customer service so far! Thank you
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Easy & convenient to order online and there are always items on sale.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
Great experience ordering. I think I need a different shade so need to work on that.
We are so happy to hear you are loving your Luminess Products!❤️
The color is a little darker then I like and doesn't look smooth
Hi Theresa! We are more than happy to assist you with this, however, we were unable to locate your account. We sent you a DM to further assist you! We look forward to hearing back from you soon!
I really like this makeup and I love that I was able to pay for it after trying it out.
We are so happy to hear you are loving your Luminess Products! Thank you so much for reviewing your experience and sharing the love! ❤️
Easy just not for me, left me too oily. Wont purchase again
Great product. Full coverage without feeling cakey. Love it!
We are so happy to hear you are loving your Luminess Products!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for taking the time to review our product!