• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,143 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user annaleem8
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Everything was fine no issues customer service was very good and everything came unscathed

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user rachaelr178
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Did not receive. Haven't received the package still

Thumbnail of user louannes10
2 reviews
0 helpful votes
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December 13th, 2023
Verified purchase

Aside from the fact that the product arrived damaged., customer service was great.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Louanna! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user patriciaj1819
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

It takes a while getting used to it. I still do not know how to operate the cleaning button.

Reason I chose this business:

From a commercial on Newsmax.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! Feel free to contact our Delight Customer Care Team at 1-888-793-7474, if needed further assistance or if you have any questions, and we will gladly assist you! ❤️

Thumbnail of user lorio229
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

Un happy and it is a word game $ 200. Dollars is a lot of money to be unhappy with the product

Reason I chose this business:

It look like it would give even coverage, and said less make up use not

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user claudiab513
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

I tried it and the product leaves streaks and marks, it also is to dry for my face.

Reason I chose this business:

Through internet add.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Claudia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user melodiem45
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

I like the make up just could not get the air sprayer to work before

Reason I chose this business:

Ordered the air sprayer could not get it to work

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user elenae93
2 reviews
0 helpful votes
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December 20th, 2023
Verified purchase

Like how the makeup applies, but the color is to lite.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user vanessaa413
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

No issues. I received my order on time and it was exactly what I ordered.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user dustinm397
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

This is a Christmas present so it have not been used

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user debic84
1 review
0 helpful votes
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November 30th, 2023
Verified purchase
• Updated review

I did not get the setting spray, and you sent me two kits

They haven't contacted me yet

It was easy
November 15th, 2023
Verified site experience
• Previous review

It was easy. Just don't add anything else please

Thumbnail of user tiffanyh827
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

I love everything about my order. You can't even tell I have makeup on.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user lindaf2782
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

Was not happy with the way the makeup looked on my skin

Very helpful

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user ashleyw1393
1 review
0 helpful votes
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September 28th, 2023
Verified purchase
• Updated review

It's my go to make up. I've order twice and will continue to use it

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Very surprised
August 3rd, 2023
Verified purchase
• Previous review

I've tried many different Facebook ad make up. And hate them all. I was shocked how much I loved this. It's super light weight. My skin feels amazing. Even my husband noticed. I was worried because some have commented it's a bit orange, but it applied nicely. I definitely will be ordering again.

Thumbnail of user brittneyc117
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

The foundation is awesome! It is easy to use and makes my face look good

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user loveteem
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

This make up is the best ever and it blends perfectly in my skin tone

Reason I chose this business:

I saw their Advertisement on Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user stephanieb2888
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Ok website and app kept closing but overall okay not sure about the product if I like it yet

Thumbnail of user delightt2
Delight T. – Luminess Rep

We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick.

Thumbnail of user farhatl
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

I am returning the product as well as the lipstick.
Sorry

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Farhat! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!

Thumbnail of user tracys1549
1 review
0 helpful votes
  • Send Message
October 31st, 2023
Verified purchase

The color is very wrong for me. Need to return before the 14 days.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tracy! We recently tried to contact you, but were unable to reach you. We apologize for the inconvenience and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user joanneg540
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

I'm not liking the makeup. It's not my color. I will be sending it back.

Reason I chose this business:

Ad on Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

We would love to help you with this! We have a 100% color match guarantee and one of our representatives will contact you shortly.

Thumbnail of user glendag204
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

I chose the wrong color. I need to exchange it and get a darker shade

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Glenda!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user natoshab7
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

I don't like the product I will be returning cause I don't like it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Natosha! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!

Thumbnail of user corrinel19
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

I do not like the product. I do not have anymore to say.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Corrine! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!

Thumbnail of user stephanieg1907
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

It's very light and I love the way it feels and looks on my skin

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user caroln1385
1 review
0 helpful votes
  • Send Message
October 20th, 2023
Verified purchase

I haven't been able to start using it yet but hopefully I will very soon.

Reason I chose this business:

Along time ago.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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