• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,139 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user pamelar1531
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

So far it's not working, but I have to play around with it somemore to see why.

Reason I chose this business:

To hide my imperfections.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Pamela! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user ceciliam353
1 review
0 helpful votes
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June 28th, 2023
Verified purchase
• Updated review

My first unit died on me. I bought a second one, it malfunctioned. Waiting for a replacement.

My non functioning unit will be replaced.

Reason I chose this business:

I am a currently customer

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Was able to find product
May 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I am a currently customer

Thumbnail of user karenw3217
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Love it every one should own one thank you got to run iam going on a date

Reason I chose this business:

To look younger as i age

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user carolynef8
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

I received my product and it is exactly as advertised. Very happy with my
Purchase.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user ashleyc1704
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

It goes in Farley smooth and gives full coverage and pretty light on your face

Reason I chose this business:

Just wanted to try something new

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user brandyk116
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

Easy to use, perfect coverage and color match, saves on time and lasts all day.

Reason I chose this business:

Always wanted to try it out and finally have. And nice easy coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user laurad2204
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

I am very pleased with this product! Shipping was fast and I love the foundation!

Reason I chose this business:

I saw the ad on TikTok.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user judithb1191
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

I received my Luminess foundation. Great coverage! It also made my skin feel so soft.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user deyanirac5
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

. It is easy to purchase through the app and secure. Shipment can be tracked. Excellent experience.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user maraln
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase
• Updated review

Easy but promo code did not work that was disappointing

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! Remember to copy-paste promo codes to avoid typos, and feel free to do an online chat for assistance placing an online order if needed! ❤

Timely delivery, great produc
August 16th, 2023
Verified purchase
• Previous review

This was my first purchase, easy order, timely delivery

Thumbnail of user rafaelr261
2 reviews
0 helpful votes
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November 19th, 2022
Verified purchase
• Updated review

Excellent! Product and fast delivery!
We're thinking on recommend it to our friends and family.

Reason I chose this business:

Tv advertising.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Excellent!
November 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Tv advertising.

Thumbnail of user fayep72
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

I have not used as of yet.But I know it will be a wonderful experience.

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user carolr1953
1 review
0 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

Very easy to find what you want. I can't wait to start using my Luminess!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user kariw131
1 review
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

I ordered a darker color than I should have and need to re-order lighter shades

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kari! Thanks for leaving your feedback with us! Each 30 day trial comes with a one time color match guarantee! If those shades dont fit you, we can definitely send out a color match for you! A member of our team will contact you shortly!

Thumbnail of user florae12
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

From beginning to end, it was a pleasure to work with Luminess and its website.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user lisan1414
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

The product shipped had all the correct products and I am excited to try it!

Reason I chose this business:

Based on the commercial adds

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user paulak421
1 review
0 helpful votes
  • Send Message
October 22nd, 2022
Verified purchase

Nice and easy. Maybe too many add ons. Hopefully it's all as good as advertised.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️

Thumbnail of user cindyr813
2 reviews
0 helpful votes
  • Send Message
February 5th, 2023
Verified purchase

I picked a one time only purchase and, naturally, was signed upon for a year!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cindy! Thanks for leaving your feedback with us! It sounds like you are referring to the auto delivery! The auto delivery is completely optional to be enrolled in and can be cancelled anytime! Being on our membership provides many benefits such as: discounts on making, 90 day supply of makeup delivered at a discounted price, and insurance on the system! We sent over your order details for you to view that explains what you ordered and the terms and conditions! Let us know if you have any questions! (:

Thumbnail of user debras1847
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

It was pretty easy I am doing the tutorial today and wil begin using it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user keithw1084
2 reviews
0 helpful votes
  • Send Message
February 19th, 2023
Verified purchase

I do not want any further products. After you receive payment in full, do NOT SEND ANYTHING ELSE. NO MAKE UP, NO MONTHLY CHARGES, IM DONE!

Reason I chose this business:

My friend Wendy Huffman bought from you. She has tried to cancel the monthly billing and continued "make up" shipping.
YOU MAKE IT IMPOSSIBLE TO STOP THE SERVICE. VERY DISAPPOINTED

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Keith! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user sherryg442
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Needs more instructions on how to use it. Other then that it works just fine

Reason I chose this business:

Seen a commercial on it

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user michelles3542
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

With there were more shades to choose from. I seem to be in the middle.

Didn't understand why i had to put my CC info in to redeem a free gift

Reason I chose this business:

Airbrush technology

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! In regards to the freegift, the payment info is needed in case you decide you want to add another product to purchase on that order, however, the free gift is 0'd out! Please let us know if you need anything else, we LOVE satisfying our customers!

Thumbnail of user naimah22
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

Still in process of trying it out i let you know in a couple days

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions! We are here to help! ❤️

Thumbnail of user raymontp
1 review
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

Another machine for my wife wish they lasted longer sometimes but they make her happy

Reason I chose this business:

You can tell the difference

Thumbnail of user shariw156
1 review
0 helpful votes
  • Send Message
November 28th, 2023
Verified purchase

Didn't understand had to order more stuff to go with my stuff

Reason I chose this business:

Had it before

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. Let us know if you need anything throughout your Luminess journey!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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