• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,139 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

Rating

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Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user aleasheah
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

When you put it on it's so smooth you can't even tell you have it on it's a great item

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user myrtlen15
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

It's light with great coverage. Goes on with ease. The application brush included is excellent.

Reason I chose this business:

Saw it and felt it would work for me

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user toryt32
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Love all the extras too for a great deal! The upgrades were well worth it!

Reason I chose this business:

I've used it b4 and loved out

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user joyh351
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Everything works great. The colors sent to me are perfect. Am enjoying the Breeze immensely.

Reason I chose this business:

Advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user bettinah38
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

Easy to shop with Paypal. Nice selection. Glad to see the spray on foundation set

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us and sharing the Luminess LOVE!

Thumbnail of user claudettem53
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

I talked with someone and they were helpful and ordered me a new airbrush gun.

My airbrush gun didn't work. The man I chatted with was helpful and ordered me a new airbrush gun. He explained the monthly subscription payments, I was very pleased with the customer service.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user ritad351
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Love the bright, shimmery colors. Being a dark color skin the eye shadow looks beautiful.

Reason I chose this business:

I choose Luminess because of the price and the quality of the product.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user shawanao3
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

So far seems good. Product feels light on the face

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user terrys1853
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Spray blocks easily when using.takes multiple tries to clean

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user yavetts
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Quick and easy and the coverage was very nice and smooth

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user hopea88
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

I purchased this product to try and see if this foundation would work. I haven't tried it yet.

Reason I chose this business:

I heard about this product from an ad on Instagram.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user danaf337
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Do not like how it feels on my face. Feels sticky when applied and did not cover well.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️

Thumbnail of user michelej313
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Matched my skin. It wasnt heavy and I can add powder and still it looks natural.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!

Thumbnail of user kathyo294
2 reviews
0 helpful votes
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December 5th, 2023
Verified purchase
• Updated review

The color match did not match my skin at all. The order was easy but the product is way too dark

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️

The color match was easy and ordering the product even...
October 27th, 2023
Verified site experience
• Previous review

The color match was easy and ordering the product even easier

Thumbnail of user tinaj524
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Love the product. I need my next order shipped. Please send.

Reason I chose this business:

Been a customer for years...infomercial on TV.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user charlenea167
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Buying today, wishing it could have been years sooner.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user carriek447
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

Good coverage great shipping good company to deal with

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user melodyn69
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

I've used it once, it matched my skin perfectly. I felt like I didn't have to use a lot of product

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user stephanier2108
2 reviews
0 helpful votes
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December 13th, 2023
Verified purchase

The color was too light for me! Interesting product for the airbrush foundation too light for me.

Reason I chose this business:

Instagram AD

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Stephanie! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user margarets1831
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

My first time ordering makeup through Luminess
Once I used the products, I will decide whether to
Continue purchasing thru Luminess.

Reason I chose this business:

Social media

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation

Thumbnail of user theresad649
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

I need to get a different shade the one I got is way to pail and does not work at all.

Reason I chose this business:

Airbrushing is better than oil based makeup. Healthier for your skin and has good reviews for being worth the money.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Theresa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user rebeccat1412
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

It is too light for me. I did not like the product.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Rebecca! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user theresam458
2 reviews
2 helpful votes
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November 19th, 2023
Verified purchase

I'm not crazy about the matching of skin tone.
Seems a little yellow to me

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Theresa! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user maryb6216
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

They cancelled it for mei didn't like it. It doesn't cover like you said. I'm

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user andreas1521
2 reviews
0 helpful votes
  • Send Message
November 13th, 2023
Verified purchase

Thanks! Calling customer service to see the possibility to remove some of the yellowness in makeup.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Andrea! Thank you for taking the time to review our product! Our goal is to make sure that using our products is successful for you. Not only that, our beauty experts are available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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