- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,120 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I am going to try it Monday and see how it works for a 10 hour day
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Michele, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I'm not a person that wears makeup often, but just in case I needed too I wanted to know how to apply it. I had a hard time finding a foundation that was perfect for my skin... until now! I am so thankful for LUMINESS!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I wanted to know how to return the makeup but there was a long wait on the phone
Social media
Hi Vesta, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I love this product. It just too expensive for me with my income. Thanks so much!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Love the foundation and the ease of putting on. The coverage is amazing!
Hi Ckikytra, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
Had a great experience fast shipping and I'm still trying to figure out if I like the product
All social media
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I just received my order, excited to star using it. Have been watching some videos for samples
Hi Martha, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
Luminess has been an over all great buy. There's almost nothing that I've tried & didn't love.
Hi Michelle, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
It dries out my skin and I get patches on my face right after the first use…. It matches to an extent but not ideal especially if you have to build coverage. Additionally it don't do anything to ensure your skin looks matte as the day goes by …. It's a no for me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
Silk and Smooth Hair remover and 2 additional heads with case. I love it! Works fantastic.
Brad's Deals
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I have not opened it. I will be returning it. It would have been nice to know the price before hand
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jodi, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!
I have had no problems with my order and got it faster than I expected it
Hi Kathy, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
I want to send it back. Very cakey. It was off color a d definitely not worth the money that will be charged for the product
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Corina, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The product came quickly and exactly as described within a short period. Very good experience.
I wasn’t sure about the shade because I used a different brand of a similar product and the person I spoke with was very helpful and had the information to tell me what the most similar shade of Luminess would be.
I remembered from years ago on an infomercial.
Hey Elizabeth, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Absolutely love my new luminess airbrush makeup and primer. It's so easy to apply and goes in smooth! And my order arrived very quickly!
Social media
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Bad experience. Thought the color would match. Plus the spray turned black on the brush
Hey Alisa, This warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Shopping was very easy. I took the quiz to help me find the correct color for foundation and it is a perfect match. The website is easy to use.
I used to use the air brush system
Hi Sandra, this warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
This stuff does not cover like they show on commercials. It will not cover dark spots unless you fill it up 4 or 5 times. The amount is ridiculous because it just makes you need to order more product. One of the worst things I've ever bought!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Amazing coverage can't see any imperfections of my ski it's amazing
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The product feels very lightweight & comfortable, but coverage seems to be a problem.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I love this airbrush makeup! I received the perfect match for my fair skin. It stays on even when you're sweating!
Hi Jill, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
This product did not give me the finish that I expected. It is way too expensive to not live up to the hype. Was not smooth and did not provide the coverage I expected.
Hi Nazaarah, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I'm still in the first stage. Waiting to se how it affects my very pale skin. Hopefully it will work well.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for leaving your review with us!💓
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Lisa, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!