• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,136 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user karieh19
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

If I had a question it was promptly answered, foundation spray is incredible, I love it

Helpful with application

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user mariettad15
2 reviews
0 helpful votes
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September 26th, 2023
Verified purchase

Good
Too much reading terms and not able to get fully the subscription terms

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All of our terms and conditions are stated throughout our website and the confirmation email sent to you after purchasing. These terms and conditions go over your order details, your trial, installments, and auto delivery. Let us know if you have any questions!

Thumbnail of user tammyb1503
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

I've been using Luminess for about 20 years still very satisfied….

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user kimberlyk163
2 reviews
3 helpful votes
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November 17th, 2023
Verified purchase
• Updated review

I like the product so far. I feel like it won't last long though

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey, we're here to help!

I'm excited to try the new product
October 27th, 2023
Verified site experience
• Previous review
Thumbnail of user jennifers5629
1 review
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

Shopping was great! I think I finally found the makeup for me!

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess! Let us know if you need anything throughout your Luminess journey! ❤️❤️

Thumbnail of user victoriat818
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

It's very light, can't even tell that you're wearing it..

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user barbarag2290
1 review
0 helpful votes
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November 13th, 2023
Verified purchase
• Updated review

So easy to use saves me time getting ready for work.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Easy to find what you need
September 13th, 2023
Verified site experience
• Previous review
Easy to look for items I need
July 14th, 2023
Verified site experience
• Previous review
Thumbnail of user jessiem333
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

It is match to my skin and make my skin smooth, lovely and unbelievable

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user brandym298
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Ugh, I was so excited to get this But Now Disappointed It turned My Face Orange, Dried It Out and Flaked. I will Returning this.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Brandy! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!

Thumbnail of user ravonnep
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Not at all pleased with makeup color. The color is darker than skin tone

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Ravonne! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user erind513
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

Excited to see if it works if it really will cover my hard to cover areas

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user khalilw24
Khalil W.
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

I got the wrong shade. And I do not like the dewy finish

Reason I chose this business:

Snapchat ads

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Khalil! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lenym16
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

My only problem was that I picked a darker shade of color

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user cheyenneg41
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Quick delivery, however i did not like the product

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️

Thumbnail of user erikaj149
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

I'd love to keep trying this to see if it was something I did or if it really isn't for me.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Erika! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing. We sent you a link via email Let us know if you have any questions, we are here to help!

Thumbnail of user danaf327
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Easy to order. Did take a little while to receive but over all good

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user charlottes747
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Blends well and matches my skin tone, seems to last all day long

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user rhondag446
2 reviews
0 helpful votes
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November 10th, 2023
Verified purchase

Great customer service and the products are amazing!

Ordered the wrong color match and they fixed it asap!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user adrianam278
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

It was pretty easy it's so flawless I like the primer and then the brush is so good to apply

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user kimberlyp1641
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

The instructions are easy to follow. The product blends easily. Beautiful, even finish.

Reason I chose this business:

Former client.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user melissag2115
1 review
0 helpful votes
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September 12th, 2023
Verified purchase
• Updated review

It was the wrong match for me not happy with it I need to return this back for new shade

Reason I chose this business:

I had the Air Brush before but this seems more convenient

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Melissa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Easy setup
July 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I had the Air Brush before but thos seems more convenient

Thumbnail of user beths1039
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase
• Updated review

Love all Luminess products. You will too, give it a try

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Fast and efficient
December 7th, 2022
Verified site experience
• Previous review
Thumbnail of user pattym516
1 review
0 helpful votes
  • Send Message
December 3rd, 2023
Verified purchase

Broke my face out on first use. Senegence product held better

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Patty! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user leslieb1152
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

The shade I selected was much darker than expected

It was good

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Leslie! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user beckyr342
1 review
0 helpful votes
  • Send Message
November 9th, 2023
Verified purchase

The customer service rep was very nice and knowledgeable.

All the reps have been very nice and friendly

Reason I chose this business:

Facebook ad

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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