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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,136 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The new Luminess is much better and is easier for us amateurs to use.
I like the air blown look of makeup
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Ordered color was too light. Representative stated she would send me a darker color
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I kinda have trouble ordering online...but I like the product... especially for hot summer..
Thanks for leaving your review with us! If you are experiencing any technical difficulties with our app, we recommend making sure that your phone is updated to the latest software update and ensuring the app itself is updated as well. Sometimes apps wont work correctly if the phone is not updated, or if you have too many apps running in the background on the phone. Try those steps out, and let us know if you have any further errors - we are always here to help! (:
Fast shipping and great packaging. Easy to use. Smooth application
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not sure yet but excited to try. Very nice to have so much support.
Commercial and so far seems to be better quality and support.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
The customer service agent did his job, but the process took way too long.
I thought my wife would like it. I didn't know she doesn't use foundation.
Hey there Alvin! Thanks for leaving your review with us! We apologize for any inconvenience as we have a high volume of calls we are attending to. Looking at the order, it looks like you placed an order for the Breeze trial - how exciting! It looks like the agent successfully inputted your order and sent to shipping. You should receive a tracking number shortly - let us know if you have any questions, we are here to help! (:
Fast, Easy to order.
My order arrived promptly
Beautifully packaged without damaged
Thank You!
Television Infomercial
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
All good. My order arrived on time. It was a good experience. Thank you.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I got the starter kit for 99. A significant savings off the original price
To help hide damage to my face and neck from radiation treatments
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
My order experience on the Luminess website was great - it was easy to use
I think Luminess really helps to cover all of your blemishes and wrinkles on your face without being caked with makeup.
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
I love this product! The application ease to the silky coverage on my skin!
Thank you for taking the time to review our product!
Have not yet tried product. Not able to submit a review at this time.
The commercials intrigued me as did the risk free trial
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience!
Didn't rely deal with, delivery was a few days later than the delivery email...
Something to try
Hey Jennifer! It usually takes 1-2 business days for the order to be processed and 5-7 business days to be delivered for standard shipping! We sincerely apologize if there were any delays in your package. Please let us know if you have any questions, and we will be happy to assist you further.
Great Follow up received a email to see if I had received my order
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Not sure yet I just received the product but so far I like it
Referred by a friend
Thank you so much for reviewing your experience and sharing the love! ❤️
The web site made it easy to order price was great with the discount
Have the electric model. Was waiting for a battery operated one to come out
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
The mak up is hard to mix up. I guess? I'm a 20 - 30.
They went out of their way to get different colors to me. And in a very timely matter. I feel the coloring is like a roll of the dice. Love the machine itself. Please keep improving the device.
It is cleaner to use than brush on make up
Hey Lois! Thanks for leaving your review with us! We strive to deliver the BEST customer service to all our customers and glad we helped assist you on your color match! The foundations can definitely be mixed with a lighter or darker shade of the foundation finish of your choosing. We actually have an amazing makeup artist who can help assist on what color you are so you wont have to mix the 2 foundations! She goes live on Facebook at 10:30 am CST Monday-Thursday. Check out this link to set up a 1-on-1 appointment with our makeup artist: luminessbeautybar.as.me/schedule.php.
The foundation made me have an orange tint and actually made my skin oily
I saw the ads and I thought I would try a liquid foundation as opposed to the powder I use.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Wrong color picked no hassle to switch changed my date for my trial time
Very friendly no problems with sending me out a new color
Just looking for good coverage
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
I found your site quickly and easily located the product I needed to reorder.
It goes on more easily for my mature skin with out haveing to blend to much
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️
Makeup doesn't cake up goes on well.will purchase more!
Thank you so much for reviewing your experience and sharing the love! ❤️
I'm fairly dark completed with red undertones. They just missed my shave all together.
Hi Sacia! Not to worry - all of our trials come with a color match guarantee! Please contact our Beauty Experts at (800)416-9981 and they will gladly assist you further.
Very impressed with this makeup! Seamless lightweight and great color match!
We are so happy to hear you are loving your Luminess Products!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️