• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    981

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,964
Neutral
403
Negative
690

Instant Feedback

41,137 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,262)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user heathern664
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

I haven't received my package so I can not rate it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Heather! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user sylviap428
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

The product works good. No problems sp far just used it once so far

Thumbnail of user delightt2
Delight T. – Luminess Rep

You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!

Thumbnail of user lyndab382
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Definitely fast shipping I have not tried product yet I cannot wait to experiment!

Reason I chose this business:

I seent tv commercials on the breeze n it wasa MUST have items. I cant wait to find the time to sit down and use my new product’z!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user brandih221
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

I'm getting a hang of it but I think I ordered the wrong shade

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Brandi! Thanks for leaving your feedback with us! First time users tend to need more practice and thats okay! We recommend trying the shades out first to see if they match you, if they do not, we would be more than happy to send out a color match to you! (: Please let us know if you have any questions, we are always here to help! (:

Thumbnail of user aidas75
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

I received my items, but I have not yet used them.

Thumbnail of user shelvyr
3 reviews
0 helpful votes
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October 19th, 2023
Verified purchase

Over all its nice feels good and looks good. I would tell all my friends about it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! Thank you for sharing the LUMINESS LOVE and sharing with your friend’s! ❤️

Thumbnail of user moniquew278
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Product can quickly in the mail. Still have not used as of yet.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user sandraa1769
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

I did not like the coverage. It was not what I expected. The ad gave a different perspective

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user bethb981
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

I like the makeup and it seems to be the correct shade.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! Let us know how it turns out!❤️

Thumbnail of user tabithac112
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I was amazed at how light and natural this is! I Highly recommend

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user tamim113
3 reviews
0 helpful votes
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October 30th, 2023
Verified purchase

Fast and easy. I just didn't the right color for me. I need to find right color.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user donnap2082
2 reviews
0 helpful votes
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October 27th, 2023
Verified purchase

I like that it helped me pick a color. I like a few of the add on options

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user shaynao9
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Color matching was difficult did not match well at all not impress

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Shayna! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user amyf1449
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

It is a nice product. I will continue to use it going forward.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user lissetter44
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

It's not as smooth as i hoped to be. It doesn't smooth my skin as I thought it would

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lissette! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user cw715
2 reviews
0 helpful votes
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November 1st, 2023
Verified purchase

I have enjoyed this product. It is fast, easy to work with, covers great.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user daphned88
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Doesn't cover good for me. Put it on and it didn't look right on me. I was very disappointed

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Daphne! The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish – our foundation does it all. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive ❤️❤️

Thumbnail of user carolinp3
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase
• Updated review

Good choices, need more product info... And instructions

One item, I do not like, the other is not as impressive as I thought, was told to call back in a few days...by Isaac

Reason I chose this business:

Facebook af

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Carolin! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Good choices, need more product info...
October 15th, 2023
Verified site experience
• Previous review

Good choices, need more product info...

Thumbnail of user danac718
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Easy and fast delivery, but this product isn't for me

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user opalt9
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

Great coverage and feels natural. Easy to use and easy to clean. I love it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user cindya602
1 review
0 helpful votes
  • Send Message
November 12th, 2023
Verified purchase

I WOULD LIKE TO EXCHANGE FOR A DIFFERENT COLOR, BUT HAVE NOT HAD A CHANCE
TO GET THRU TO CUSTOMER SERVICE FOR THE RETURN.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jordand408
1 review
0 helpful votes
  • Send Message
July 10th, 2023
Verified purchase

Really good product. Color is a little off but I love that is light and buildable

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user nataliea513
1 review
0 helpful votes
  • Send Message
November 22nd, 2023
Verified purchase

It never arrived I received email asking me but no further response

No response

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Natalie! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user drendas1
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

Quick and easy process. Excellent customer service. The problem was handled well.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️❤️

Thumbnail of user jennyt324
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

The best no issues at all definitely will order again

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! We are so happy to hear you are loving your Luminess Products. ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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