• Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 5,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    981

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,964
Neutral
403
Negative
690

Instant Feedback

41,137 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,262)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user raquelj52
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

Quick turn around in receiving order service was rapid

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user vadab6
1 review
0 helpful votes
  • Send Message
November 18th, 2023
Verified purchase

I have Never received my order. I will review after I get it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Vada! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user tyneishar
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase

Took a long time to get the product, not sure if the product matches my skin tone.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Tyneisha! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user michelleb4680
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

The product arrived quickly.
I love the look and coverage of the foundation and how long it lasts.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user molliel21
1 review
0 helpful votes
  • Send Message
September 25th, 2023
Verified purchase

I love this set but I ordered the wrong color. I need about one to two shades lighter!

Reason I chose this business:

Infomercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user rachelleg58
1 review
0 helpful votes
  • Send Message
December 23rd, 2022
Verified purchase

I haven't seen any noticable difference yet. I don't believe I'd pay to use this product.

Reason I chose this business:

I was under the impression that it would make a huge difference in the way my skin looks.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Rachelle! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user michellen1412
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

It's a nice product, but just not for me.
I prefer liquid makeup.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user sharonk1772
1 review
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

I dont get the coverage I need. The makeup sets up in my eyebrows.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! We have sent you an email to provide you with further assistance regarding your review! ❤️❤️

Thumbnail of user cindyj468
1 review
0 helpful votes
  • Send Message
August 5th, 2023
Verified purchase

Very easy. Ordered trial order only used once but so easy to use and so far I love it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user mitzit22
1 review
0 helpful votes
  • Send Message
November 21st, 2023
Verified purchase

Make up is kind of sticky. Not sure I will continue to use it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user vondaw23
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Good so far. Haven't had the product long enough to know if there is any issues or not

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user debbieh1352
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

The color I picked was perfect but want more colors! Great product

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user angelh308
1 review
0 helpful votes
  • Send Message
July 24th, 2023
Verified purchase

I can't wait to give this a try! Thanks for offering to let your customers try before you buy.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user pamelaa1395
1 review
0 helpful votes
  • Send Message
July 20th, 2023
Verified purchase

This makeup doesn't cover like it says, for me. I do like the fact that it is long lasting.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Pamela! -Our spray foundation is designed for buildable coverage and we recommend applying 2-3 layers. Let us know if you have any questions-we are here to help! (:

Thumbnail of user gentryj2
1 review
0 helpful votes
  • Send Message
July 20th, 2023
Verified purchase

The order and shipping process is super simple. It's nice that you can try it before you buy it.

Reason I chose this business:

I want to try a new foundation.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user christinec2750
1 review
1 helpful vote
  • Send Message
October 27th, 2023
Verified purchase

I really love this product, it fits my skin tone perfect.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user tiaref4
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

Easy to use and flawless makeup. Very light feeling, but yet great full coverage.

Thumbnail of user priscillahn
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

I love it especially the fact that it's messy free and very flawless on my skin.

Thumbnail of user sherril249
2 reviews
0 helpful votes
  • Send Message
November 18th, 2023
Verified purchase

Thin coverage and wear does not last long enough. Seem to wipe off on my clothing

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sherri! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user heatherr1243
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

It's amazing make up, I just picked the wrong shade.

I was trying to call because I picked the wrong shade. And we got cut off and I wasn’t able to call back.

Service
Thumbnail of user perryg110
1 review
0 helpful votes
  • Send Message
November 16th, 2023
Verified purchase

I like the product however i was sent the wrong shade

Always placed on hold and then call is hung up

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Perry! We would love to further assist you! Please check your inbox for an email from us ❤️

Thumbnail of user marye2355
1 review
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

So far so good. Just need another color. I love it!

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️

Thumbnail of user nicoleracheller
1 review
0 helpful votes
  • Send Message
November 8th, 2023
Verified purchase

It's OK I don't charge card for the primer so like the primer should go first I don't know cause I'm not really a make up person so but it's OK

Reason I chose this business:

I think Facebook

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user staceye123
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

This is my first time using this product I like it I have not try the hair color yet

Reason I chose this business:

I all way like to try this to see how this product does so far so good

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user andreap1222
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

Good color match from the questions, but not full coverage as expected.

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello there! The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish – our foundation does it all. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?