• Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 5,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    981

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,964
Neutral
403
Negative
690

Instant Feedback

41,137 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,262)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user andread1029
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Great experience with luminess great product and fast delivery

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user dannalees
1 review
0 helpful votes
  • Send Message
October 17th, 2023
Verified purchase

Great coverage and long lasting wear Looks so natural and my skin is so soft.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions! Thanks so much for leaving your review with us! ❤️

Thumbnail of user sandrad2333
2 reviews
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase

Delivery was fast, all that I ordered was included. I have not had time to try the product yet.

I called about my product which just quite one day. Since I use this to apply make up, I needed a replacement. I could not get a replacment. Warrenty was out. There was no policy for returns or any cash back on the product. They suggested I purchase the new Breeze. Since it was my only choice and I needed a replacement I purchased the Breeze.

Reason I chose this business:

I used a previous Luminess product and I needed to replace it but had it longer than warrenty. So I purchased the new Breeze.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user tammyw929
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

Just started it I've not had a chance to try it yet

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user tahneey
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

It's kind of cool the whole idea but the coverage for me isn't great but it works

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Tahnee! We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!

Thumbnail of user yvonnew369
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

Very straightforward- if you can read. Love the online experience! Thanks

Reason I chose this business:

Facebook ad

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out and if you need anything throughout your Luminess journey!❤️

Thumbnail of user donnan1206
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

Exceptional customer service and ease of delivery. Luminess products are awesome.

Reason I chose this business:

Instagram ad

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user michaelb11256
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

Still haven't tried it yet but received quickly and product looks great!

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it! ❤️❤️

Thumbnail of user dianet1146
2 reviews
0 helpful votes
  • Send Message
October 1st, 2023
Verified purchase

I think I am allergic to the primer that goes on before.

Reason I chose this business:

Used luminess before

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Diane! We would love to assist you with this, one of our representatives will contact you shortly to fix this together!

Thumbnail of user eileenb464
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Can't wait to try my new foundation it's so easy to put on

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Eileen! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️

Thumbnail of user dawnm1668
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

It has been great so far. No complaints at this time.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user veronikak39
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

It was great...this is all I wish to say at this moment

Customer service was very supportive and very helpful

Reason I chose this business:

Infomertive

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! Thank you so much for reviewing your experience and sharing the love! ❤️❤️❤️

Thumbnail of user kimothys
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

Great experience. I am really pleased so far with the products.

Reason I chose this business:

Advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such a great experience! Let us know if you need anything throughout your Luminess journey!❤️❤️

Thumbnail of user christinaw989
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Great and efficient. I love the products. The coverage is great.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user aileenr58
1 review
0 helpful votes
  • Send Message
October 21st, 2023
Verified purchase

I am still getting used to the idea of airbrushing... so it is realively new to me.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user audram82
1 review
0 helpful votes
  • Send Message
October 17th, 2023
Verified purchase

The foundation sat well on my face expect my nose.

I reached out for a problem with the shade and I was helped quickly.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers, and happy to hear you had such a positive experience with us! Let us know if you need anything – we are always here to readily assist you!

Thumbnail of user loriang3
1 review
0 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase

Not used it yet, more to come. Looking for a time to use

Reason I chose this business:

Facebook TikTok

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user amyf1464
1 review
0 helpful votes
  • Send Message
October 15th, 2023
Verified purchase

I like the coverage, but won't last long, the bottle should be bigger for the price I paid.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user angelan1111
2 reviews
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

Looks like you're not wearing makeup. Its looks and feels good on your face not heavy at all!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user phyllisj187
1 review
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

I haven't had any yet! I haven't been able to use the product because death of my brother

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Phyllis! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user tybiep
1 review
0 helpful votes
  • Send Message
January 14th, 2023
Verified purchase

This will take me a few times to get things right. But I have 30 days to decide if this is for me.

Reason I chose this business:

Looking for something quick and easy to use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user lisas5619
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

Easy process from start to finish and fast shipping.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user pamelab2439
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

Great coverage and received fast. Products go on so easy. I'll be ordering again soon.

Reason I chose this business:

Used to be a member

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for sharing the Luminess LOVE, let us know if you need anything throughout your Luminess journey!❤️❤️❤️

Thumbnail of user dawnr847
2 reviews
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

I love this product. Goes on smoothly and looks natural!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy for you, please let us know if you need anything throughout your Luminess journey! ❤️❤️❤️

Thumbnail of user priscillal144
1 review
0 helpful votes
  • Send Message
October 8th, 2023
Verified purchase

Great product have enjoyed it thus far it has been 3 days since u received it.

Reason I chose this business:

On Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?