• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
403
Negative
690

Instant Feedback

41,135 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,260)

Rating

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Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user evelins5
2 reviews
0 helpful votes
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October 14th, 2023
Verified purchase

The product is advertised well and I love luminess products

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️

Thumbnail of user meliniew1
3 reviews
0 helpful votes
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November 13th, 2023
Verified purchase

Debating one returning or keeping. Just not what I expected.

Thumbnail of user samanthar837
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Delivery was fast and ordering was easy I just would like one shade darker than I have now.

Reason I chose this business:

Light and simple

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:

Thumbnail of user alisons467
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

It doesn't cover as nicely as it is advertised. I may have the wrong shade.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Alison! Thank you for leaving your feedback with us! We would love to help you with this, all of our airbrush trials have a 100% color match guarantee, we will contact you shortly to fix this together!

Thumbnail of user seemaf7
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I am so happy to got my order. It is exactly the same which I ordered it. T

Reason I chose this business:

Because of the quality

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user monicag537
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

It is good so far this is my first time ordering I hope that I want be disappointed

Reason I chose this business:

TV advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️

Thumbnail of user diannel214
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

I had the old system and am trying the new one. Like the cordless appliance. It is better!

Very helpful and nice.

Reason I chose this business:

Had used in the past.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! All 30 day trials come with a 100% color match guarantee! Let us know if you need anything else DIanne!

Thumbnail of user shirleyh1208
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

Thank you for your super service! Also Big Thanks to Heather for her wake up and make up!

Calling luminess is difficult sometimes.

Reason I chose this business:

I had my daughter gift me Luminess years ago. After waiting many years to try it I found Heather on Facebook and she gave me courage to try it. Because of her I have since purchased 3 Breeze for myself, my daughter, and my daughter-in-law!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Shirley! Thanks for leaving your feedback with us! So happy you are enjoying Heathers how to tutorials! She always comes out with great stuff each week! We have other ways to contact us in case the phone doesnt work out such as emailing us or using our live chat feature on our website! Let us know if you need anything - we are always here to satisfy our customers! (:

Thumbnail of user kayea29
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

Waiting for my daughters to all be here for a makeover party... Will write a review after that..

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user stephanief1216
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase
• Updated review

Not fast and not easy. I'm still going to purchase more makeup, but so far not 100% happy

Reason I chose this business:

My mom has the larger system and I thought this was more my speed

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Stephanie! Thanks for leaving your feedback with us! Oh no! We would love to follow up with you to further investigate your feedback. Our website is designed to provide an easy navigation when looking at our products, if some features happen to not be avaialble - we recommend using a different browser or our app on the phone! A member of our team will contact you shortly to ensure you are taken care of!

Fast and easy, I like that
September 23rd, 2022
Verified site experience
• Previous review
Thumbnail of user margaretec4
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

I have not had a chance to try it yet. I will see how it goes tomorrow morning.

Reason I chose this business:

Internet commercial.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user tammyd580
2 reviews
0 helpful votes
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July 26th, 2023
Verified purchase

Way too orange on me and came off too easily will call customer service and let them know

Thumbnail of user nancyf1806
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

I love the even and fresh look of the face. Doesn't make your makeup look or feel overdone.

Reason I chose this business:

Saw the ad in Instagram.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user evetteb21
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

I just got mine didn't start using it as yet but i know I'm going to love it!

Reason I chose this business:

Need a make up that will last all day

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user jeffreym1472
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

I got it,now have to wait to give to her Christmas day then I'll let you know ok

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so grateful to have customers like you and look forward to working with you again in the future!

Thumbnail of user aimeet80
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Staff was nice, but the produce was not like I thought. It does not cover my dark spots.

Reason I chose this business:

I thought it would give an even tone.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user shamikeej
1 review
0 helpful votes
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October 14th, 2023
Verified purchase

Came Very fast haven't tried it yet but can't wait and super excited

Reason I chose this business:

I’ve been watching the commercials since I was a kid

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user talom
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Very hard to use and my color don't match my skin. I would love to return the product.

Reason I chose this business:

I thought it's going to help my skin problem

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user vinap7
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Color is a little off but will work for now. Will try for a few weeks.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Vina! All of our trials include a free color match. A member of our team will contact you shortly to further assist you!

Thumbnail of user rhondan151
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

This foundation is the best I've tried and I've tried a lot. 10 out of 10

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user lorettaj108
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

I received my package and I love the product. I plan on ordering again!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user brandiel27
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

This is the hands down best coverage foundation that I have ever used!

Reason I chose this business:

Who knows I was just to skeptical to purchase it!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user valeriep502
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Okay so far, we'll see how it goes after I have proper time

Great

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user annac1811
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

I'm not really fond of the airbrush foundation. How do I return it?

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Anna! It was a pleasure assisting you! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lauraw2268
1 review
0 helpful votes
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October 11th, 2023
Verified purchase
• Updated review

Haven't tried it yet so when I do will let you know

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Good hope it works and is easy to do as this was
October 11th, 2023
Verified site experience
• Previous review

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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