• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
405
Negative
691

Instant Feedback

41,123 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,258)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user brendag1508
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Easy and simple, seems to be a good product, We'll see! Easy to use long lasting coverage!

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user mayrac105
2 reviews
0 helpful votes
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June 6th, 2023
Verified purchase

That's is more then I expected, I am very happy whit it

Reason I chose this business:

Experience whit something new, and because I don’t like heavy makeup

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user kindridc
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

She hasn't had a chance to use it yet, but she is happy to have your product.

Reason I chose this business:

My wife has always wanted to try your product for years, but we could not afford it at the time you were running your info commercials.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user tracyk494
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Just didn't like the way it felt on my face, felt heavy

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user peggyp360
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Can't keep machine on start putting the makeup on it stops running.

Reason I chose this business:

I thought I like spray my makeup on. And still do.maybe it will get better.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Peggy, The Breeze system is equipped with an auto shut-off feature. This enables the system to automatically turn off after 120-seconds of use to preserve battery life. Let us know if you need anything throughout your Luminess journey!

Thumbnail of user lawandat14
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

The makeup was not what I thought is was going to be.

Reason I chose this business:

The name spoke volumes I thought

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user sandram3273
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Was very easy to use and to pay for items I purchased.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user annaw1238
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Satisfied, would use the same shopping and shipping experience in the future!

Reason I chose this business:

I have other luminess products.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user bambic24
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

As usual, exactly as I ordered and received it in great time.

Reason I chose this business:

Fantastic products

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user lisag3046
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

I am loving it so far! I plan on continuing to order

Reason I chose this business:

I wanted to try and see if it really worked

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user bettyh1069
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Received it a day early. Am very pleased with it so far.

Reason I chose this business:

Had one in 2015 that was lost in a flood. Been waiting along time to get another one.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user kylib
2 reviews
0 helpful votes
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September 29th, 2023
Verified purchase

This makeup makes me look flawless. It is a perfect match.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user lexie18
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Color matched so well and it feels light on my skin!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user jenniferw3459
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

It went on very blotchy. I will not be reordering this product. Please cancel my subscription

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user carolyna652
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

Love the eyeliner and lip stain, the color is great and the quality is great. Also liked the price!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user marianam176
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

It's a really good product I love it I really would recommend for other people to buy it

The best

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user chesneyf2
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Love the product received in timely manner and the makeup just goes in so beautifully!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user indiaw27
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

I was not happy with the color that I selected, but I have a message into the COLOR MATCH reps, so I am hoping they can help with a better color.

I have not heard back from them yet.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi India!It was a pleasure assisting you with your color match! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user marissaz14
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

It's so light and perfect it's amazing I'm never going back

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user susane1674
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Absolutely love it! Looks great and easy to apply.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user aimeer99
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

It's a good product but I have lg pours so it doesn't cover everything

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user judyr947
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

Perfect coverage, feels like your not wearing anything

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user karenh4440
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

The spray foundation just isn't for me. Looks cakey on my skin.

Reason I chose this business:

Have other Luminess products.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user debrap1211
1 review
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

So far I'm enjoying the product...I know more in a few days of use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user ninab433
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

I have not received it so I can't rate it so I can't say anything about it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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