• Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
405
Negative
691

Instant Feedback

41,123 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,258)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user annaliesed3
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Makeup seems to be fine. I don't wear makeup much anymore.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user kristinar208
1 review
0 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase

This is a first impression so I am going to keep trying to see if I find a way to like it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kristina! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user caries18
2 reviews
0 helpful votes
  • Send Message
October 26th, 2023
Verified purchase

I did not get my product delivered. No experiences……

No product

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user vivianm297
2 reviews
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

Will use for winter season because this shade is very light

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Vivian! All of our trials include a free color match! A member of our team will contact you shortly!

Thumbnail of user lolitab29
1 review
0 helpful votes
  • Send Message
September 25th, 2023
Verified purchase

I enjoyed using the product. It was easy to use and provided a smooth foundation for me.

Reason I chose this business:

Facebook ad

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user samanthag900
1 review
0 helpful votes
  • Send Message
September 25th, 2023
Verified purchase

Products are exactly as described. Easy to use and don't feel cakey.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user suzannew594
1 review
0 helpful votes
  • Send Message
September 25th, 2023
Verified purchase

Definitely give it a try, you will not be disappointed!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user mariav1769
1 review
0 helpful votes
  • Send Message
September 25th, 2023
Verified purchase

Easy to apply, light coverage, overall a good product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user merric15
1 review
0 helpful votes
  • Send Message
September 24th, 2023
Verified purchase

The product came in quickly and did a great job with coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user christinaa770
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

Flawless application. Love the cooling feeling on my skin when I apply it

Reason I chose this business:

On Instagram

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user dianes2748
1 review
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

To much work. Took forever to dry. Not happy. To many options.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Diane! Thank you for sharing your recent experience with us! We are sorry to hear that we did not meet your expectations! A member of our team will contact you to make things right.

Thumbnail of user aracelim50
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

I wish I could review it and give my honest opinion but I never received it.

The agent I spoke on September 3rd said I would get a replacement and to wait for an email for shipping confirmation. I have not received one yet.

Service
Thumbnail of user carmenc666
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

Fine easy quick and no problems. Came in very quickly following directions and easy to use

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user chelleew1
1 review
0 helpful votes
  • Send Message
June 17th, 2023
Verified purchase

Easy order process and Fast shipping!
Will give it a try... hoping it's all it says it is and more!

Reason I chose this business:

Found it interesting, looking for nice light, smooth coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user stephaniej1429
1 review
0 helpful votes
  • Send Message
May 3rd, 2023
Verified purchase

I really enjoy how quickly i am able to apply my foundation with the brush you sent with my order.

Reason I chose this business:

To try for my daughter’s wedding day!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We really appreciate you taking the time to share your experience with us.

Thumbnail of user ferlishab1
1 review
0 helpful votes
  • Send Message
April 27th, 2023
Verified purchase

Not the right color need to send back because its not covering up the spots i want to be covered

Reason I chose this business:

Not the right color need to send back because its not covering up the spots i want to be covered

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user kaitlinh70
2 reviews
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

So easy to apply and looks great! I don't mind doing my makeup now!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user deborahs3142
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

Called about a mistake on my order and the gentleman I talked to was very helpful

Very helpful

Reason I chose this business:

An ad but not sure of which one?

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user amandaj1069
2 reviews
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

Easy to order but initial trial need more directions

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!

Thumbnail of user shelias130
1 review
0 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase

The product is smooth goes on very easy and doesn't settle in fine lines.

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user barbaras4281
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Additionally items I was charged for & did Not order

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user addieh49
1 review
0 helpful votes
  • Send Message
September 21st, 2023
Verified purchase

Luminous is generally it cover perfect and it's so soft to wear

Reason I chose this business:

Saw a commercial on my computer

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user aliciam823
1 review
0 helpful votes
  • Send Message
October 21st, 2023
Verified purchase

Never received! This is a scam………………………………….….……;

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Alicia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user kareng854
3 reviews
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Easy, efficient and fast! And the products are exactly as described and what I wanted!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user phimmasonep
1 review
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

Color didn't match it made my face yellow orange color and it broke me out

Reason I chose this business:

Seen it on line wanted to try it but it didn't turn out right thank you

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Phimmasone! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?