• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,964
Neutral
406
Negative
691

Instant Feedback

41,120 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,258)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user pinkiep4
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

I received the package and I try to wear it but the color was too dark

Reason I chose this business:

To try it out and it looked great on the advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user wendyd677
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

The shade is not quite a match for me. It's looks a bit ashy on me..

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there Wendy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user sonyat113
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Excellent, always on time yes it was on time but the shade I received don't match.

Service
Thumbnail of user jonis46
2 reviews
0 helpful votes
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March 18th, 2023
Verified purchase

Hope it works.
Have not tried it yet just charge it today will try this weekend

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user kathleenz698
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Customer service helped my issue with return on one item.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love, we are happy you got the help you needed! ❤

Thumbnail of user angelal1806
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

The color is too light so I'll contact customer service

Thumbnail of user darlenew400
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

The color I ordered didn't really match my skin tone.

Reason I chose this business:

Facebook ad. I want to try the airbrush sometime.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for reviewing your experience! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match.

Thumbnail of user rittneyk
1 review
0 helpful votes
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October 19th, 2023
Verified purchase
• Updated review

Color was too dark for me may need to retake quiz.

Reason I chose this business:

Social media

The quiz made it easier to find my match
September 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Social media

Thumbnail of user julietw19
4 reviews
0 helpful votes
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September 19th, 2023
Verified purchase

I'm sixty five years old and this makeup make me look even more amazing.

Reason I chose this business:

I want to a wedding

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love being a part of your natural beauty! Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user pearlas
2 reviews
0 helpful votes
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February 9th, 2023
Verified purchase

No problem with the process of purchase. The company is just eager to make the sale.

Reason I chose this business:

To try if the product is as good as the advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user rebeccam2467
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Love it. It has a more natural and polished look. It is very easy to use.

Reason I chose this business:

I had it before and liked it. I do think I liked the wand better. It wasnt so bulky to hold.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user marjoriej86
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

I have not used the product as of yet. I will use it in the future

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user debras1961
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

It is not for me and I want to return it and cancel any further orders

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user dawnh1187
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Never again will I order from you I never got my makeup but yet was charged

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user teresah1042
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

It's not meant for Florida Beach living, it melts in the heat. Not great for me.

I have heard from anyone

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Teresa! It was a pleasure speaking with you today! We are here to inform you that we have received your return and a full refund has been issued out to you! A review has been sent out to you - please let us know if you need anything else as we hope you would reconsider us in the future! ❤️

Thumbnail of user ashleyp1267
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Product is not what i expected it to be. Not too happy on how it looks.

Reason I chose this business:

I've had a few friends use it and love it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Ashley! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user karent2260
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

None yet. Haven't opened it yet but will be soon. I'm going to check it out

Reason I chose this business:

I wanted the spray on Luminess. I don’t think I like this one.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user lindap3089
1 review
0 helpful votes
  • Send Message
April 18th, 2023
Verified purchase

I haven't had a chance to use it yet. Will be giving it a try soon.

Reason I chose this business:

It looked easy and seemed to blend well

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user lunas52
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

It was nice looking but I haven't started yet. So I can not say anything yet.

Reason I chose this business:

Through ads.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user myram134
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

I order something I have wanted for a very very long time and it never came

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user leahw262
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Perfect coverage that lasts! I will be wearing it on my wedding day!

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user natalieo260
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

Very easy process. The 14-day trial is what caught my attention.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Glad you checed it out! Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user dawnr831
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

I'm very happy with my products! And will definitely order again.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user christinac1627
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Good product wrong color runs a little if you sweat too much

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user juliac910
1 review
0 helpful votes
  • Send Message
October 17th, 2023
Verified purchase

Charged twice and no resolution
Charged twice and no resolution

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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