• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,964
Neutral
406
Negative
691

Instant Feedback

41,120 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,258)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user patricias4036
2 reviews
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Still trying to figure out how much to put in the hand held machine and figure out my color

Reason I chose this business:

Try something else

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Patricia! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user sherryg282
2 reviews
0 helpful votes
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October 2nd, 2023
Verified purchase

Color was way too light for skin, my color was sold out

Service
Thumbnail of user sherockaw
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

The color was not a match. How do I try a different color

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sherocka! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user stephaniep1780
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

I love the feel and texture when applied. However, I ordered the wrong shade.

Reason I chose this business:

My daughter used years ago in her teen modeling years.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love that the feel and texture is doing it's thing, and appreciate your review! Remember we offer a 100% color match guaranteed so, in the case where the first shade you request is not a great match, please don't hesitate to reach out to our customer service team at 1-888-793-7474 and request a color match!

Thumbnail of user krystala77
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Great product! Glad to have it. Easy to
Clean and use.

Reason I chose this business:

Friends recommend

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user jenniferm5499
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

I received my delivery very quickly! I love how the products make my skin feel.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!

Thumbnail of user teresas1676
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase
• Updated review

Easy to use. Also like the idea of the hair attachment.

Reason I chose this business:

Used it before

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Easy to use
January 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Used it before

Thumbnail of user amym3026
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Love the product when I tried it for the first time

Reason I chose this business:

Something easier and give me that glow n natural look

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user maelouisec
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Fast helpful easy very nice pleasant. Glad I called very knowledgeable

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user janetc1484
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Wry nice and easy to order. Portable so easy for travel

Reason I chose this business:

The smoothness

Thumbnail of user brookes371
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Love, love this makeup. Easy to use and always on stock

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user franks1869
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

I didn't realize that I was signing up for a subscription

I just wanted to return the product, the customer service agent kept trying to sell me additional products

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Frank! It was a pleasure assisting you today! We are so happy we were able to get you taken care of today! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

Thumbnail of user lavonnas1
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

I haven't tried the product yet I'm hoping to love it as much as the women on the commercial

Reason I chose this business:

I been wanting to try it for a long time so I hope I’m going to be very happy with the product

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user sherric287
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Haven't used yet. Looks beautiful and easy to handle and use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user anns1529
1 review
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

Going by to take time to learn how to use and I need to get a different foundation color

Reason I chose this business:

I was intrigued

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user angelc505
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Was so excited to use it right away to then realize it was stuck in clean n don't spray

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Angel! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user heatherm2267
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

It is a nice foundation. It does have a little cakey-ness. But I can try and work with it.

Reason I chose this business:

It had good ads

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user susanh3721
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Very excited to use my product.Look forward to see the results.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! ❤️ You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user debraf827
1 review
0 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

Delivery was dastardly and ordering was easy. I love this product

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user susanw3422
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

I never received anything now I am out 43$ for nothing.

Reason I chose this business:

Won't again complete scam

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user dm867
1 review
0 helpful votes
  • Send Message
December 12th, 2022
Verified purchase

I had trouble getting the sale price from the advertised website.

I was told they would honor the sale price after checking with Luminess representatives.

Reason I chose this business:

I needed supplies for my airbrush.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey D M! Thanks for leaving your feedback with us! It looks like our customer service team took good care of you by honoring the sale price from our website! Let us know if you need anything else! We are here to help!

Thumbnail of user doreenz17
1 review
0 helpful votes
  • Send Message
April 14th, 2023
Verified purchase

Very easy order on line, fast, quickly, as just as described

Reason I chose this business:

Looked easy to use

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user feliciap178
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Ordering was a breeze. Haven't tried it yet but perfect ordering

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user lynnettek22
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase

It was okay. Took longer to be delivered and i am not sure if i want to keep it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lynette! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lindam4943
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

Excellent! Received it in a timely manner. Very fond of it.

Reason I chose this business:

Have had one and loved it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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