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Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,123 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The products were received and I will be testing them out shortly
On facebook
I actually love the way it feels so natural and I feel it highlights my eyes even more
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I received an email stating my order was delivered and when it was not delivered to my house. If you have a picture of the delivery I would appreciate it. We have cameras around the house and it does not show a package being delivered by your delivery company. Otherwise, I love your products. Customer service contacted me to see if I received my order and I replied and they are working on it, Thank you.
Barbara Williams
*******@comcast.net
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
My product a perfect match. I will reorder because I like the product.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I was offered the finishing spray $19.00 once. I did want it but had to pay $29.00 for it. I went through the purchasing steps several times to get the same offer which I was unable to get. I researched the product first prior to fast last minute buy then was not given the discount.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I love the primer and the foundation, the setting powder is too yellow for my skin tone. I'd like to try a neutral tone sample. I am loving the coverage
Hi Catherine, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Very easy to use. Just shake well before each use. A little bit goes a long way. Very light feeling. Blends well. No smell. You can get a different color if the shade isn't right for your skin. Great customer service.
Easy to chat with online and fixed my issue without a hassle.
Facebook ad.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Haven't used it yet but shipping was a bit lengthy. Came as described
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Once receiving the correct color, this foundation & concealer are a perfect match for me!
Needed different color
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The makeup is very oily and is barely there. I have redness and circles under my eyes so I need coverage not just a oily layer on my skin
It was just a horrible experience and a lot of repeating my self
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm happy that we spoke this morning. Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981 to help with all your coverage needs.
I paid a lot of money and never got my product Very disappointed!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
First and Foremost it took awhile for my item to be processed and shipped out. Hopefully it doesn't affect my 14 day time table to try the product. As well I chose the correct color but it doesn't seem to so much coverage especially when I spray more on my brush. Not sure if it needs to be darker. It is very messy but the makeup is very light and soft to touch.
An ad on Instagram
Hey Yessenia! Thank you so much for the feedback! Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Very good. Very good product and company. Would order again
I needed to pay on September 1st cause of my check and they were very understanding
Hi Shannon, Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Really great packaging and the primer and the make up glided well in my skin until I started feeling warm and itchy and it turned red. I have a lot of allergies and I'm not sure which ingredient caused my reaction.
I'm sure it's a great product it's just not for me. Thank you.
They emailed me back right away.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️ We have sent a DM.
My obwr experience was good. I love the foundation. Very light weight. Not super thrilled about the concealer. It's really thick and a little
Too light for skin tone. I'll
Be sending that back. But the foundation and even the foundation brush I love! Thank you!
If you have any questions, feel free to message us directly. We’re here for you! 😊💖 You can always call us for a more immediate response 888-793-7474
I feel the shipping took awhile, once I got the product packaging was fine, as far as the product goes I'm kinda in between. I used the products as directed it blends well for the most part and looks very natural and lightweight, which I loved but around my nose it was very flaky, which is weird because it's a liquid but my nose was peeling.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Thanks so much for choosing Luminess, and please reach back out to us anytime for assistance! We LOVE helping our customers throughout their Luminess journey!🥰
Very nice so far. Easy-to-use and easy going and very lightweight
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I needed a shade darker. Other then that, it was easy to use and to apply. Coverage is awesome and looks natural.
Internet web site
Hi Steffanie, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I have used this site several times before and it is always easy to use
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Customer service helpful and quick shipping. Answered my concern nicely with helpful advise.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I didn't have any issues with my shopping but when the order arrived, I was having difficulty linking up the order with my account. I am currently having issues finding out to initiate a return because the shade ordered is lighter than my complexion.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I have hormonal cystic acne, and this make up is great to cover most the appearance of it. It is easy to apply and lasts all day. Wish it wasn't so expensive but worth it as long as I can afford it. Love!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
As I ordered the trial for the air spray makeup and it arrived on time, but the product didn't suit my skin and it didn't turn out as I expected for myself. I tried to contact them many times to let them know about the return within the 14 day trial period but they didn't respond and then I got a bill for $92 which I wasn't aware of. The pricing and trial period specifics were not clarified at all.
There was no way I could contact them for my concerns. I wanted to return the product as it did not trim out the way I expected for my skin. But there was no contact information available to where to contact them.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Linda, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️