• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    977

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
407
Negative
691

Instant Feedback

41,114 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user clintonp51
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Great experience, easy order process. I would recommend this product to everyone.

Reason I chose this business:

They are the best.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user sharonk1450
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

The spray on my face doesn't look right. Not happy with this

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sharon! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

Thumbnail of user clarisam9
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

Product did not match my skin color. I want to cancel.

Great

Reason I chose this business:

It looked smooth on tv and internet

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user christinal983
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

Haven't used it yet but excited to do so …. Thank you

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user eileenp231
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I did not get my order please contact me at *******834

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Eileen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user tenellj
2 reviews
0 helpful votes
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January 2nd, 2023
Verified purchase

Ok experience cannot try hair color yet wrong colors.

Reason I chose this business:

Prior Customer

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user mariew706
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Love it matches perfect and goes on smooth, stays all day

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company

Thumbnail of user feliciam340
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Not sure yet im going to use for first time tomorrow

Reason I chose this business:

Trying to find better coverage

Thumbnail of user delightt2
Delight T. – Luminess Rep

You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!

Thumbnail of user elyssab11
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

I've only used once. I'll have to see how it does after the next few applications.

Reason I chose this business:

I’m trying to use a lighter less coverage foundation.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:

Thumbnail of user nowanag
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

You're welcome your product is the best thing I ever used thank you so much

Right on time Thanks

Reason I chose this business:

Wanted this product for years I finally got it Yesssssss

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user s.k.r
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Easy and quick to put on foundation. This is my second Luminess. I love it!

Reason I chose this business:

I wanted a more professional look.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user janeln8
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Very pleased with my products and the quick delivery

Inquired about a different formula, and surprisingly was told they would send me 2 more to try free

Reason I chose this business:

Wanted beautiful and healthy beauty care

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user lynnv179
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I am not getting good coverage using the luminess.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user mistyl244
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

This is the only makeup I use. Love Luminess air brush system and make up

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user barbaras4081
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Excited to try. I've used too many products that don't do what they say. Hopefully this one works

Reason I chose this business:

Many years ago

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user carlynj1
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Easy application! Can't even tell I have makeup on!

Reason I chose this business:

Wanted to try it

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user almas159
2 reviews
0 helpful votes
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June 4th, 2023
Verified purchase

Very easy shipping was fast have not tried the product yet, but excited

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user pageh16
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Very pleased. Exactly what i ordered and in a timely manor.

Reason I chose this business:

Cause its the best

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user selinam55
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Fast quick easy looks flawless on skin good match came within 7 days

Reason I chose this business:

Always want want to try spray foundation thank

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user irener231
2 reviews
0 helpful votes
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December 29th, 2022
Verified purchase

I just started using it today and do not have an experience yet.

Reason I chose this business:

Looks like something I would want to use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user hannac58
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

I still have no product from you guys. So I'm pretty unhappy

Reason I chose this business:

For wrinkles

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user karenb4254
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

Well the package got mailed out late. I haven't used it enough to give you a review.

She took care of it.

Reason I chose this business:

Thought I would try it.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Karen! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user janetb1984
1 review
0 helpful votes
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December 25th, 2022
Verified purchase

Great! I just wanted to get something easy. Goody!

Reason I chose this business:

Good. Like it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user stephanieh2208
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Excellent. Everything was easy and almost effortless, I really appreciate that.

Reason I chose this business:

Advertising

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user shanaw78
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

This shade did not match my skin at all and I need to return the product.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Shana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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