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Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,114 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Wife loves the product and ease in applying her makeup. Should of did this sooner.
Advertisements and sale.
This was easy and looks like it will be a great makeup coverage!
Perfect color match,light makeup, natural look & I love the portable breeze
Thanks so much for leaving your review with us! ❤️
Girlfriend loves its. Thank you. We will be buying more.
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
It's been really great, quick, and very easy process!
Flyer in the mail
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Didn't cover anything and just rubbed off even with setting spray
It looks reliable
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Megan! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Painless experience. Helpful staff who are very knowledgeable about their products
For the quality
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
Don't like it, wrong color, love the brush and setting spray
Just to try it
We are committed to providing world-class service and we would like to make things right. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very good easy to understand we had no problems while ordering the product
T.V. Commercial
Thank you for taking the time to review our product!
Just want help returning as I did not like the trial
No one has replied to my email
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Okay had no problems except the matte foundation is discontinued
Thanks for leaving your review with us! We are working hard to bring back our most loved products back in stock while also coming up with new products and accessories to fit the needs of our customers! We are SO delighted to hear you are loving our products and anxious to get these back. We recommend keeping a look out on our website for any updates and changes!
My favorite eyeliner. Best ever! Stock up when it's on sale!
Recommended by a friend
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
My peach concealer is not working.
Nothing comes out
Love the product
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I'm really not crazy about the color of foundation but it's okay...
Thank you so much for taking the time to share your experience.
It is very difficult to describe my experience when all I did was key in information!
Needing a change and hoping it will be a great one.
Hey Nancy! Let us know if you have any questions or concerns! We are always here to help! (:
To my friend in Brazil, I hope she's like! Thanks
I give a gift to my best girl friend! Hopefully she loves it!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Marco! Thanks for leaving your review with us! It was a pleasure speaking with you today! Let us know if you have any further questions or concerns - we are here to help!
Have not used this product but think it may be a better makeup for me
Keep seeing advertisements
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
Too many thing's to learn complicated. Just powder is fine for me.
We understand there is a learning curve for all beginners and encourage our customers to try our 7 day challenge and your routine will become extremely EASY! 95% of our customers get the hang of Airbrushing in the first 2 applications and the remaining 5% take up to 7 days. On average, our Luminess customers will take less time up to 60 seconds using airbrush products than regular powders or minerals! If you would like further assistance with our makeup artist Heather, you can schedule a 1-on-1 virtual appointment with her at this link: luminessbeautybar.as.me/schedule.php We look forward helping you achieve our flawless look!
Everything I thought it would be. Light airy & easy.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Would like to return, very one dimensional. Did not brighten skin, looked flat
Hey Shellie! We would love to help guide you on how to use your airbrush system and makeup! We have available makeup artists on our Facebook page who give amazing tips and tricks to get that flawless look! A member of our team will contact you shortly!
I just found out the price. That was a shock. Return info needed.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jacqueline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It took no time at all to order. The items were explained thoroughly.
I have not use the products just yet but I'm excited to.
Seeing many commercials i wanted to try it out
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Just received. Have not tried yet.
Will let you know how it works
Saw advertisements.
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!