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Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,114 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The foundation color is off kind of thick and other shades are unavailable - wasted money!
I thought it would have been a cleaner less mess application
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Unfortunately the shade is too light for my skin tone
It look very natural
Hey Jeannette! Thanks for leaving your review with us! It looks like you had previously been assisted with your previous order. We recommend consulting with our makeup artist who is live on Facebook right now who can help color match you! We have sent over her link - let us know if you have any questions, we are here to help!
Easy process, great customer service and recommend!
I have been in search of a foundation that feel light weight and covers my hyperpigmentation. This feels amazing on my face, gives flawless coverage, is cost effective, and stays put without creasing. I have been using it for a week and love it...Luminess, you have a new fan in me!
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Took forever to arrive and then it doesn't stay on very long.
Wanted to see if it was long lasting. It's not
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I am still learning. Everything looks to be as advertised.
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I feel like the advertised price is a little deceiving once you get into it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Has no problems ordering online. Will be a great Christmas gift for my girls.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Trying this tomorrow. Can't wait. Update to follow.
Saw ad on Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Julie! We are so excited for you! Let us know if you have any questions - we are here to help!
Have not had a chance to use it yet. Will let you know when I do.
My skin is aging and needs help
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Everything came as you described.
I am looking forward to using this
New device!
I have been using the older model of makeup device and I love how nice
It sprays on the makeup and that it looks so great and natural.
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Great and fast experience. Would recommend this product!
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Very complicated to start & use the old one was better!
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Does not cover imperfections at all. Too much water in foundation liquid.
I saw a commercial on television.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Nice presentation, can hardly wait to try the product.
Watched a television commercial on the product.
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Reserving this response till after i use the product
Very courteous and expeditist!
Let us know if you have any questions! We’re here to help!
It has been easy and convenient
Can't wait to try this new makeup
Thank you for leaving your review with us! Let us know how it turns out!❤️
Hello!
The color I chose doesn't match - it's too light.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Will be returning it. Too fake and I don't like the color.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey April! It was a pleasure speaking with you today and assisting you with your cancellation! We hope you would reconsider us in the future! Please let us know if you need anything!
I do not really like it. Makes my skin tight and broke out
The commercial but thought it would look different
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Melissa, It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Was a great experience and I look forward to working with you again
T.V and magazines
This warms our hearts! Thank you for being the best part of Luminess!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️