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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.

  • Service
    1209

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.7%
Positive
2,064
Neutral
433
Negative
745
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Instant Feedback

44,922 reviews

25
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How would you rate Luminess?
Top Positive Review

“Glad I tried it”

Meredith Z.
12/27/24

I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.

Date of experience: 12/17/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,256)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (352) skin tone (172) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user lisar3259
New York
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

My experience was just awesome. Will continue to purchase.

Date of experience: October 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user jillh876
Illinois
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Doesn't stay on more than an hour or so- becomes coagulated.

I'd like to return the product and cancel my subscription

Date of experience: October 8, 2023

Thumbnail of user jennyt324
Georgia
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

The best no issues at all definitely will order again

Date of experience: October 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! We are so happy to hear you are loving your Luminess Products. ❤️

Thumbnail of user danac718
Louisiana
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Easy and fast delivery, but this product isn't for me

Date of experience: October 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user sarau224
Illinois
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

This stuff is amazing! I have recommended it to all my friends.

Date of experience: October 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Thank you for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user drendas1
California
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Quick and easy process. Excellent customer service. The problem was handled well.

Service

Date of experience: October 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️❤️

Thumbnail of user shannonc1162
Pennsylvania
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

The customer service representative was extremely helpful in finding me a color that would work!

Service

Date of experience: October 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user brandiel27
South Carolina
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

This is the hands down best coverage foundation that I have ever used!

Reason I chose this business:

Who knows I was just to skeptical to purchase it!

Date of experience: October 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user mitzit22
Alabama
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Make up is kind of sticky. Not sure I will continue to use it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user aprilr469
Alabama
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Disappointed in the product there was not enough coverage

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 10, 2023

Thumbnail of user kellys2351
Washington
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

I love this airbrush foundation. So far it's been one of my favorites I've ever used.

Date of experience: October 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user nataliea513
California
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

It never arrived I received email asking me but no further response

No response

Service

Date of experience: October 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Natalie! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user raquelj52
Texas
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Quick turn around in receiving order service was rapid

Date of experience: October 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user valeriep502
California
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Okay so far, we'll see how it goes after I have proper time

Great

Service

Date of experience: October 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user annac1811
Illinois
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

I'm not really fond of the airbrush foundation. How do I return it?

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Anna! It was a pleasure assisting you! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user shamikeej
New York
1 review
0 helpful votes
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October 14th, 2023
Verified purchase

Came Very fast haven't tried it yet but can't wait and super excited

Reason I chose this business:

I’ve been watching the commercials since I was a kid

Date of experience: October 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user meliniew1
Mississippi
3 reviews
0 helpful votes
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November 13th, 2023
Verified purchase

Debating one returning or keeping. Just not what I expected.

Date of experience: October 14, 2023

Thumbnail of user melissam3701
California
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

This foundation is so silky smooth and lightweight with the full coverage I like.

Date of experience: October 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user barbarap2361
Ohio
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

The shade doesn't work well and caused big red spots

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 29, 2023

Thumbnail of user brandyl206
Tennessee
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Good coverage that doesn't make you feel like a cake face and it's easy to apply.

Reason I chose this business:

Infomercials

Date of experience: October 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user brigidh15
Pennsylvania
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

Have had products before, prefer this new one stay and brush

Friendly, but stop reading scripts

Service

Date of experience: October 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user evelins5
Massachusetts
2 reviews
0 helpful votes
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October 14th, 2023
Verified purchase

The product is advertised well and I love luminess products

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️

Thumbnail of user falynnr
Texas
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Matched great & applies amazingly. I would highly recommend it.

Date of experience: October 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Falynn!

Thumbnail of user lizaj9
Florida
2 reviews
0 helpful votes
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October 4th, 2023
Verified purchase
• Updated review

Love the foundation, my skin looked glowing & younger.

Reason I chose this business:

Internet AD

Date of experience: October 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Good so far
September 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Internet AD

Date of experience: September 19, 2023

Thumbnail of user lindsaym403
Massachusetts
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

I love how light it is on my skin, and still has good coverage.

Date of experience: October 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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