Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
My experience was just awesome. Will continue to purchase.
Date of experience: October 11, 2023
Doesn't stay on more than an hour or so- becomes coagulated.
I'd like to return the product and cancel my subscription
Date of experience: October 8, 2023
The best no issues at all definitely will order again
Date of experience: October 29, 2023
Thank you so much for reviewing your experience and sharing the love! We are so happy to hear you are loving your Luminess Products. ❤️
Easy and fast delivery, but this product isn't for me
Date of experience: October 30, 2023
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Quick and easy process. Excellent customer service. The problem was handled well.
Date of experience: October 29, 2023
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️❤️
The customer service representative was extremely helpful in finding me a color that would work!
Date of experience: October 1, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
This is the hands down best coverage foundation that I have ever used!
Who knows I was just to skeptical to purchase it!
Date of experience: October 13, 2023
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Make up is kind of sticky. Not sure I will continue to use it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2023
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Disappointed in the product there was not enough coverage
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2023
I love this airbrush foundation. So far it's been one of my favorites I've ever used.
Date of experience: October 16, 2023
We are thrilled to hear how much you are enjoying your Luminess products! ❤
It never arrived I received email asking me but no further response
No response
Date of experience: October 29, 2023
Hey Natalie! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Quick turn around in receiving order service was rapid
Date of experience: October 29, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I'm not really fond of the airbrush foundation. How do I return it?
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2023
Hey Anna! It was a pleasure assisting you! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
Came Very fast haven't tried it yet but can't wait and super excited
I’ve been watching the commercials since I was a kid
Date of experience: October 14, 2023
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Debating one returning or keeping. Just not what I expected.
Date of experience: October 14, 2023
This foundation is so silky smooth and lightweight with the full coverage I like.
Date of experience: October 1, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
The shade doesn't work well and caused big red spots
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2023
Good coverage that doesn't make you feel like a cake face and it's easy to apply.
Infomercials
Date of experience: October 1, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Have had products before, prefer this new one stay and brush
Friendly, but stop reading scripts
Date of experience: October 16, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The product is advertised well and I love luminess products
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 14, 2023
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
Matched great & applies amazingly. I would highly recommend it.
Date of experience: October 17, 2023
Hi Falynn!
Love the foundation, my skin looked glowing & younger.
Internet AD
Date of experience: October 4, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Internet AD
Date of experience: September 19, 2023
I love how light it is on my skin, and still has good coverage.
Date of experience: October 16, 2023
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for reviewing your experience and sharing the love! ❤️