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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.

  • Service
    1209

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.7%
Positive
2,064
Neutral
433
Negative
745
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Instant Feedback

44,922 reviews

25
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How would you rate Luminess?
Top Positive Review

“Glad I tried it”

Meredith Z.
12/27/24

I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.

Date of experience: 12/17/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,256)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (352) skin tone (172) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user erlindac9
California
3 reviews
0 helpful votes
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October 16th, 2023
Verified purchase

It's easy to place an order online. I'm trying this product for 14 days.

Date of experience: October 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user melissab2978
Colorado
2 reviews
0 helpful votes
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October 1st, 2023
Verified purchase

Great! User friendly. Love the products! They are look beautiful.

Date of experience: October 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for the wonderful review!

Thumbnail of user tarag326
Nebraska
2 reviews
0 helpful votes
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October 1st, 2023
Verified purchase

I've only used this product once so far but it was fantastic

Date of experience: October 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user carlak215
Wisconsin
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Not sure why your asking these questions, I don't give reviews

Date of experience: October 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to leave your review with us! Let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user crystalt402
Colorado
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Love the product but it's too dark. Want to return

No one got back to me

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: October 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Crystal! We have been recently trying to contact you, but were unable to reach you and wanted to ensure you are completely satisfied. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user deborahl1981
Missouri
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

The shade picked for me was almost white and not my color.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 2, 2023

Thumbnail of user ritab779
Washington
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Only had for a few days. Will use this weekend when I go out

Date of experience: October 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user angelac2549
Arkansas
2 reviews
0 helpful votes
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October 21st, 2023
Verified purchase

The process was very easy only took a few seconds and had no problems

Reason I chose this business:

From my sister in law

Date of experience: October 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user deborahb3012
Mississippi
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Love the brush on primer & base. Ordering is easy.

Date of experience: October 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! Let us know if you have any questions! ❤️

Thumbnail of user karac204
Pennsylvania
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Great products and efficient delivery. Highly recommended.

Date of experience: October 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience!

Thumbnail of user cynthiag1731
Colorado
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Love how light it feels on my skin. The coverage is also nice.

Date of experience: October 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user bridgetj113
Florida
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Luminess gives great coverage, yet feels light and doesn't cake. I love it!

Date of experience: October 3, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are delighted to hear our product is working for you!

Thumbnail of user amyd1837
Ohio
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Makeup settled in crevices & wrinkles of my skin I did it right,the way the directions said.

It Was Good .

Service

Date of experience: October 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user nancym3814
Virginia
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

I need to exchange for a lighter color please help me out

Can't get any help

Reason I chose this business:

Girl friend

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: October 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Nancy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user vandanap12
Iowa
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Not good. The foundation made me look darker and cakey

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Vandana! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user sherylk155
Texas
2 reviews
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

I don't like the product send me something to return

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sheryl! We would love to further assist you! Please check your inbox for an email from us ❤️

Thumbnail of user peggyg374
Washington
1 review
0 helpful votes
  • Send Message
October 21st, 2023
Verified purchase
• Updated review

Good and quick-will use them again. I'll tell my friends.

Date of experience: October 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Good and quick
October 6th, 2023
Verified site experience
• Previous review

Date of experience: October 6, 2023

Thumbnail of user veronikak39
Wisconsin
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

It was great...this is all I wish to say at this moment

Customer service was very supportive and very helpful

Reason I chose this business:

Infomertive

Service

Date of experience: October 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! Thank you so much for reviewing your experience and sharing the love! ❤️❤️❤️

Thumbnail of user glendal141
Illinois
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

The make up is very smooth I would recommend it to everyone

Date of experience: October 4, 2023

Thumbnail of user marianap84
California
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

When I apply the makeup. An hour later it brakes and my expression lines are more visible.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 5, 2023

Thumbnail of user juliac910
Missouri
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Charged twice and no resolution
Charged twice and no resolution

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: September 17, 2023

Thumbnail of user dawnr847
Wisconsin
2 reviews
0 helpful votes
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October 22nd, 2023
Verified purchase

I love this product. Goes on smoothly and looks natural!

Date of experience: October 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy for you, please let us know if you need anything throughout your Luminess journey! ❤️❤️❤️

Thumbnail of user robyns543
Utah
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Same as above
Please make sure my subscription is cancelled

Also i cancelled my subscription

Service

Date of experience: October 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Robyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user pamelam2470
New York
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Not enough directions on how to properly use the products

Date of experience: October 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Pamela! Thank you for leaving your feedback with us! We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!

Thumbnail of user lorad68
California
1 review
0 helpful votes
  • Send Message
June 19th, 2023
Verified purchase

I like lumines I'll probably always use the product for the rest of my life

Reason I chose this business:

I chose luminess because of the advertisement.

Date of experience: June 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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