Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
It's easy to place an order online. I'm trying this product for 14 days.
Date of experience: October 16, 2023
Great! User friendly. Love the products! They are look beautiful.
Date of experience: October 1, 2023
Thank you for the wonderful review!
I've only used this product once so far but it was fantastic
Date of experience: October 1, 2023
Thank you so much for reviewing your experience and sharing the love! ❤️
Not sure why your asking these questions, I don't give reviews
Date of experience: October 19, 2023
Thank you for taking the time to leave your review with us! Let us know if you need anything throughout your Luminess journey! ❤️
Love the product but it's too dark. Want to return
No one got back to me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2023
Hey Crystal! We have been recently trying to contact you, but were unable to reach you and wanted to ensure you are completely satisfied. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us back, and we would be happy to get you taken care of!❤️
The shade picked for me was almost white and not my color.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2023
Only had for a few days. Will use this weekend when I go out
Date of experience: October 17, 2023
We are so excited for you! Let us know if you need anything throughout your Luminess journey!❤️
The process was very easy only took a few seconds and had no problems
From my sister in law
Date of experience: October 21, 2023
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Love the brush on primer & base. Ordering is easy.
Date of experience: October 18, 2023
Thank you for taking the time to review our product! Let us know if you have any questions! ❤️
Great products and efficient delivery. Highly recommended.
Date of experience: October 2, 2023
Thank you so much for taking the time to share your experience!
Love how light it feels on my skin. The coverage is also nice.
Date of experience: October 19, 2023
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Makeup settled in crevices & wrinkles of my skin I did it right,the way the directions said.
It Was Good .
Date of experience: October 6, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I need to exchange for a lighter color please help me out
Can't get any help
Girl friend
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Hey Nancy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Not good. The foundation made me look darker and cakey
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Hey Vandana! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I don't like the product send me something to return
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2023
Hi Sheryl! We would love to further assist you! Please check your inbox for an email from us ❤️
Good and quick-will use them again. I'll tell my friends.
Date of experience: October 21, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Date of experience: October 6, 2023
It was great...this is all I wish to say at this moment
Customer service was very supportive and very helpful
Infomertive
Date of experience: October 24, 2023
YAY! Thank you so much for reviewing your experience and sharing the love! ❤️❤️❤️
When I apply the makeup. An hour later it brakes and my expression lines are more visible.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2023
Charged twice and no resolution
Charged twice and no resolution
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2023
I love this product. Goes on smoothly and looks natural!
Date of experience: October 22, 2023
Thank you so much for taking the time to share your experience. We are so happy for you, please let us know if you need anything throughout your Luminess journey! ❤️❤️❤️
Same as above
Please make sure my subscription is cancelled
Also i cancelled my subscription
Date of experience: October 5, 2023
Hi Robyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not enough directions on how to properly use the products
Date of experience: October 5, 2023
Hi Pamela! Thank you for leaving your feedback with us! We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!
I like lumines I'll probably always use the product for the rest of my life
I chose luminess because of the advertisement.
Date of experience: June 19, 2023
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for leaving your review with us! Let us know how it turns out!❤️