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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.

  • Service
    1209

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.7%
Positive
2,064
Neutral
433
Negative
745
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Instant Feedback

44,922 reviews

25
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How would you rate Luminess?
Top Positive Review

“Glad I tried it”

Meredith Z.
12/27/24

I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.

Date of experience: 12/17/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,256)

Rating

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Reviews that mention popular keywords

customer service (352) skin tone (172) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user kimbeyt
Georgia
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Wonderful Experience and product was delivered on time.

Date of experience: October 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user priscillahn
Virginia
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

I love it especially the fact that it's messy free and very flawless on my skin.

Date of experience: October 27, 2023

Thumbnail of user kimothys
Mississippi
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Great experience. I am really pleased so far with the products.

Reason I chose this business:

Advertisement

Date of experience: October 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such a great experience! Let us know if you need anything throughout your Luminess journey!❤️❤️

Thumbnail of user foresth51
California
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

This product did not work for me. It cling to every dry patch and broke my face out extremely bad.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Forest! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lisas5619
Arizona
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Easy process from start to finish and fast shipping.

Date of experience: October 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user joniep2
Washington
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Gives a smooth coverage over face, covers up blemishes.

Date of experience: October 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user pamelab2439
Georgia
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Great coverage and received fast. Products go on so easy. I'll be ordering again soon.

Reason I chose this business:

Used to be a member

Date of experience: October 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for sharing the Luminess LOVE, let us know if you need anything throughout your Luminess journey!❤️❤️❤️

Thumbnail of user sherril249
Washington
2 reviews
0 helpful votes
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November 18th, 2023
Verified purchase

Thin coverage and wear does not last long enough. Seem to wipe off on my clothing

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: October 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sherri! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user danettes51
Idaho
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

This stuff feels nasty on my skin and I will not be ordering any more

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 6, 2023

Thumbnail of user jessicaz781
California
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Great! Easy fast process! Truly love the way my skin looks and feels with this flawless product

Date of experience: October 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user adrianab189
Florida
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

This is a very easy product to use. I really like the results.

Date of experience: October 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user kellyl1473
North Carolina
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

I think the colors could've been better. Fixing to experiment with it…

Date of experience: October 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

HI Kelly! Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

Thumbnail of user carlenek16
South Carolina
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Easy, fast, affordable! No hassle, no pressure, no problem!

Date of experience: February 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user donnan1206
Wyoming
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

Exceptional customer service and ease of delivery. Luminess products are awesome.

Reason I chose this business:

Instagram ad

Date of experience: October 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user dawnm1668
Missouri
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

It has been great so far. No complaints at this time.

Date of experience: October 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user jeanj572
Arizona
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

I received the makeup quickly. Very happy with it.

Date of experience: October 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user melissap1904
Tennessee
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Really wasn't happy at all with the product. The hype didn't live up to expectations.

Date of experience: August 31, 2023

Thumbnail of user michellen1412
Washington
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

It's a nice product, but just not for me.
I prefer liquid makeup.

Date of experience: October 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user andreap1222
Michigan
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Good color match from the questions, but not full coverage as expected.

Reason I chose this business:

Social media

Date of experience: October 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello there! The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish – our foundation does it all. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive

Thumbnail of user yvonnew369
California
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Very straightforward- if you can read. Love the online experience! Thanks

Reason I chose this business:

Facebook ad

Date of experience: October 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out and if you need anything throughout your Luminess journey!❤️

Thumbnail of user michaelb11256
New York
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

Still haven't tried it yet but received quickly and product looks great!

Date of experience: October 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it! ❤️❤️

Thumbnail of user vondaw23
Nebraska
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Good so far. Haven't had the product long enough to know if there is any issues or not

Date of experience: October 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user phylliso75
Tennessee
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

Everything came as you described.
I am looking forward to using this
New device!

Reason I chose this business:

I have been using the older model of makeup device and I love how nice
It sprays on the makeup and that it looks so great and natural.

Date of experience: April 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user shamekas22
Michigan
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

The most Beautiful natural finish! Love this foundation!

Date of experience: April 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user jenniferw3459
California
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

It went on very blotchy. I will not be reordering this product. Please cancel my subscription

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 28, 2023

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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