Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
Great experience. I am really pleased so far with the products.
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Date of experience: October 23, 2023
Happy to hear you had such a great experience! Let us know if you need anything throughout your Luminess journey!❤️❤️
This product did not work for me. It cling to every dry patch and broke my face out extremely bad.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2023
Hey Forest! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy process from start to finish and fast shipping.
Date of experience: October 23, 2023
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Gives a smooth coverage over face, covers up blemishes.
Date of experience: October 10, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Great coverage and received fast. Products go on so easy. I'll be ordering again soon.
Used to be a member
Date of experience: October 23, 2023
Thank you so much for sharing the Luminess LOVE, let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Thin coverage and wear does not last long enough. Seem to wipe off on my clothing
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
Hey Sherri! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
This stuff feels nasty on my skin and I will not be ordering any more
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2023
Great! Easy fast process! Truly love the way my skin looks and feels with this flawless product
Date of experience: October 9, 2023
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
This is a very easy product to use. I really like the results.
Date of experience: October 9, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
I think the colors could've been better. Fixing to experiment with it…
Date of experience: October 9, 2023
HI Kelly! Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Easy, fast, affordable! No hassle, no pressure, no problem!
Date of experience: February 20, 2023
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Exceptional customer service and ease of delivery. Luminess products are awesome.
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Date of experience: October 24, 2023
Thank you for leaving your review with us! Let us know how it turns out!❤️
I received the makeup quickly. Very happy with it.
Date of experience: October 6, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Really wasn't happy at all with the product. The hype didn't live up to expectations.
Date of experience: August 31, 2023
It's a nice product, but just not for me.
I prefer liquid makeup.
Date of experience: October 29, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Good color match from the questions, but not full coverage as expected.
Social media
Date of experience: October 25, 2023
Hello there! The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish – our foundation does it all. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive
Very straightforward- if you can read. Love the online experience! Thanks
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Date of experience: October 25, 2023
Thank you for leaving your review with us! Let us know how it turns out and if you need anything throughout your Luminess journey!❤️
Still haven't tried it yet but received quickly and product looks great!
Date of experience: October 24, 2023
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it! ❤️❤️
Good so far. Haven't had the product long enough to know if there is any issues or not
Date of experience: October 28, 2023
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Everything came as you described.
I am looking forward to using this
New device!
I have been using the older model of makeup device and I love how nice
It sprays on the makeup and that it looks so great and natural.
Date of experience: April 10, 2023
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
It went on very blotchy. I will not be reordering this product. Please cancel my subscription
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2023
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for leaving your review with us! Let us know how it turns out!❤️