Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
I actually love that it looks so natural on my skin
Social media
Date of experience: September 3, 2023
I was sent the wrong color and I reported this and got no response
No response
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2023
Hey Carolyn! It was a pleasure assisting you! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
Shopping on the site was easy and shipping was fast!
Good reviews
Date of experience: June 28, 2023
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Good except for the add ones after the initial order!
Date of experience: January 14, 2023
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
Easy to apply to look your very best. Looks flawless.
I want to look beautiful.
Date of experience: February 28, 2023
Thanks so much for leaving your review with us! ❤️
Haven't used it yet just got it have used this product in the past.
I have used it before.
Date of experience: January 30, 2023
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Received my order very soon. Very happy with the items.
Excellent. It was to choose an alternate free gift.
Non-touch application of makeup.
Date of experience: October 27, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I need to try Luminess first - I will let you know about it as soon as I will be using it. Thanks
Date of experience: March 2, 2023
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Love the products and the fast shipping is a bonus
Good products
Date of experience: January 7, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I received my order very quickly. The order was complete.
I watched the TV ad and saw and The results. This is exactly what I need for my face.
Date of experience: October 27, 2022
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Color a bit like but beautiful. Shipping took too long!
Date of experience: August 29, 2023
Hey Crystal! Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Everything was swift and to the point.I had no complaints with anything.
Facebook advertisement
Date of experience: August 30, 2023
Happy to hear you had a great experience!Let us know if you need anything throughout your Luminess journey!
I was disappointed when I didn't receive my color match.
I like the fact that it is spray and last. No oily residue.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Getting proficient with usage of product. Managing product is essential.
Wanting faster routine
Date of experience: March 9, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Do not like product, will not be renewing subscription
Date of experience: August 2, 2023
Good, fasts and easy to complete. It took no time at all to complete.
Date of experience: March 11, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Products received in a timely matter. And in good shape
Easy Makeup. I needed makeup and thought I would try lumpiness.
Date of experience: November 18, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have been emailing and no one responded. I have yet received product and paid the $5.
No one got back to me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 3, 2023
Ordering and check out was easy and quick.Shipment came quick.
I've used the luminess machine in the past and lived it but I didn't want the machine, so I wanted to try the aerosol can to see if it actually worked. It works great!
Date of experience: May 14, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Nice easy to navigate. The makeup covers the face well.
Date of experience: November 24, 2022
Thank you so much for reviewing your experience and sharing the love! ❤
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️