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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1196

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.4%
Positive
2,022
Neutral
429
Negative
737
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Instant Feedback

44,753 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great, but...”

Roxanne D.
12/23/24

I've enjoyed the application process and overall feel but, the color just doesn't match. I chose 'overall yellow tones' instead of the rosier. I have very olive skin and the foundation looks so orange. I'll need an adjustment or olive tones should maybe be added to the quiz.

Date of experience: 12/13/24
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Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
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Reviews (6,180)

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Reviews that mention popular keywords

customer service (350) skin tone (169) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user margaretd1464
Texas
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Not happy with the color. Made my face look orange not a natural color

Reason I chose this business:

Wanted to try it to cover up dark spots

Date of experience: June 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Margaret! Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:

Thumbnail of user sharonp1949
Missouri
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Choice on the foundation but not on any other color

Date of experience: December 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sharon! Thanks for leaving your feedback with us! We have many choices AND shades to choose from when viewing our foundation! Our most popular foundation right now is our Silk and Rose 4-in-1 that is our customer favorites and ranges from shade 010-180! Check out our foundations tab on our website or Luminess app to see what we have available! (:

Thumbnail of user aliciar466
Texas
1 review
0 helpful votes
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June 25th, 2023
Verified purchase

Doesn't really cover up my brown spots on my face...

Reason I chose this business:

From commercial on TV

Date of experience: May 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Alicia! Thanks for leaving your review with us! We would love to go over any questions or concerns you may have with our products. A member of our team will contact you shortly.

Thumbnail of user amyp1716
Alaska
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Easy and straight to the point love the overall result

Date of experience: February 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user bethanyw9
Indiana
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Luminess always delivers and does what they say. Love the products and the sales.

Reason I chose this business:

For flawless makeup.

Date of experience: December 7, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user albertar30
California
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

I just received it today, so I haven't had a chance to try it.

Date of experience: June 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user stephaniec2557
New York
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

I just received it today & charged it the 4 hours. It won't spray.

Reason I chose this business:

Sensitive skin

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Stephanie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user janisb151
Florida
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

The device uses more of the makeup than advertised, even on the lowest setting.

Date of experience: December 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user jewels93
California
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Ordering was fast and easy and it arrived on time and was so simple to apply makeup

Reason I chose this business:

I chose luminess because I wanted an easy way to apply makeup

Date of experience: March 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user kathleent1298
Maryland
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Very easy and easy to navigate website beautiful products!

Reason I chose this business:

Ad on youtube

Date of experience: July 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user hollym743
New Jersey
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

I love the product however I feel like I needed a shade darker

Reason I chose this business:

From friends and family who swear by this product

Date of experience: July 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Holly!
I wanted to reach out to you to offer further assistance due to the review you had left with us! Just want to make sure you are taken care of and if you had any questions or concerns we could be of assistance with!

Please let us know a good time to give you a call, and we would look forward to talking to you soon!

Thumbnail of user karenm5393
Texas
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

I would like to try a darker color. I'm not sold on the product yet.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Karen! It was a pleasure assisting you with a color match! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user jacquelines1046
Ohio
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

So far so good I haven't tried it yet. Been studying all instructions before I try it.

Reason I chose this business:

TV and flyers.

Date of experience: April 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user sandrak1568
California
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

Product received. I am excited to give it a try! Thanks!

Reason I chose this business:

Social media

Date of experience: August 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Sandra! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️

Thumbnail of user stacyw437
Oklahoma
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

Product came in perfect condition and fairly quick. Haven't tried yet

Date of experience: August 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user christinac1611
Nevada
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Good so far, just needed a color match and customer service was excellent!

Service

Date of experience: August 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions once you receive it! ❤️

Thumbnail of user victoriaf596
Louisiana
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

My account went into negative and I need to cancel for a refund

Sent me something else

Service

Date of experience: August 27, 2023

Thumbnail of user onessah
Illinois
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

If you take more money than what you all advertising, I will report you all for false advertising!

Reason I chose this business:

Just trying

Date of experience: July 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Onessa! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user debbies1390
California
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

I didn't have any problems with my order
I'm excited to try it to see if I'm going. To enjoy it.

Reason I chose this business:

To really see if it helped with aging and wrinkles.

Date of experience: December 28, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user genevas48
New Mexico
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

I like the product. No complaints. The product is light on my face.

Reason I chose this business:

Just watching the reviews from other people got me curious.

Date of experience: July 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user johnniew82
Alabama
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

The color is way too light for me it is my normal color but way too light

Date of experience: August 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best!

Thumbnail of user maram134
California
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Have not tried it yet, as soon as I try it I will let you know

Date of experience: July 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user lauraa1670
Georgia
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Ordering the product was easy, and shipment was quick!

Reason I chose this business:

I saw an ad on TikTok and wanted to try it.

Date of experience: July 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user joanes3
California
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Got all ready to use it the charger wire was missing to plug it to charge.

Don’t know yet

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: October 22, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Joane! Thanks for leaving your review! We are sorry to hear the charger wasn't in your order. All orders are quality checked to ensure the system works as well as ensuring all items are in the package. We would love to get this taken care of for you! A member of our team will contact you shortly!

Thumbnail of user yolondat5
Iowa
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Love the way it looks and last,very easy to use. Would recommend

Reason I chose this business:

Love it so far so good

Date of experience: August 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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