Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've enjoyed the application process and overall feel but, the color just doesn't match. I chose 'overall yellow tones' instead of the rosier. I have very olive skin and the foundation looks so orange. I'll need an adjustment or olive tones should maybe be added to the quiz.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
Choice on the foundation but not on any other color
Date of experience: December 2, 2022
Hey Sharon! Thanks for leaving your feedback with us! We have many choices AND shades to choose from when viewing our foundation! Our most popular foundation right now is our Silk and Rose 4-in-1 that is our customer favorites and ranges from shade 010-180! Check out our foundations tab on our website or Luminess app to see what we have available! (:
Doesn't really cover up my brown spots on my face...
From commercial on TV
Date of experience: May 26, 2023
Hey Alicia! Thanks for leaving your review with us! We would love to go over any questions or concerns you may have with our products. A member of our team will contact you shortly.
Luminess always delivers and does what they say. Love the products and the sales.
For flawless makeup.
Date of experience: December 7, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I just received it today, so I haven't had a chance to try it.
Date of experience: June 16, 2023
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I just received it today & charged it the 4 hours. It won't spray.
Sensitive skin
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2023
Hi Stephanie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The device uses more of the makeup than advertised, even on the lowest setting.
Date of experience: December 21, 2022
Thank you for this feedback and for being a valued customer!
Ordering was fast and easy and it arrived on time and was so simple to apply makeup
I chose luminess because I wanted an easy way to apply makeup
Date of experience: March 24, 2023
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Very easy and easy to navigate website beautiful products!
Ad on youtube
Date of experience: July 24, 2023
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
I love the product however I feel like I needed a shade darker
From friends and family who swear by this product
Date of experience: July 9, 2023
Hey Holly!
I wanted to reach out to you to offer further assistance due to the review you had left with us! Just want to make sure you are taken care of and if you had any questions or concerns we could be of assistance with!
Please let us know a good time to give you a call, and we would look forward to talking to you soon!
I would like to try a darker color. I'm not sold on the product yet.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2023
Hi Karen! It was a pleasure assisting you with a color match! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
So far so good I haven't tried it yet. Been studying all instructions before I try it.
TV and flyers.
Date of experience: April 15, 2023
Thank you so much for reviewing your experience and sharing the love! ❤️
Product received. I am excited to give it a try! Thanks!
Social media
Date of experience: August 27, 2023
Hello Sandra! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
My account went into negative and I need to cancel for a refund
Sent me something else
Date of experience: August 27, 2023
If you take more money than what you all advertising, I will report you all for false advertising!
Just trying
Date of experience: July 15, 2023
Hi Onessa! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I didn't have any problems with my order
I'm excited to try it to see if I'm going. To enjoy it.
To really see if it helped with aging and wrinkles.
Date of experience: December 28, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I like the product. No complaints. The product is light on my face.
Just watching the reviews from other people got me curious.
Date of experience: July 13, 2023
We are so happy to hear you are loving your Luminess Products!❤️
The color is way too light for me it is my normal color but way too light
Date of experience: August 12, 2023
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best!
Ordering the product was easy, and shipment was quick!
I saw an ad on TikTok and wanted to try it.
Date of experience: July 21, 2023
Thank you so much for reviewing your experience and sharing the love! ❤️
Got all ready to use it the charger wire was missing to plug it to charge.
Don’t know yet
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2022
Hey Joane! Thanks for leaving your review! We are sorry to hear the charger wasn't in your order. All orders are quality checked to ensure the system works as well as ensuring all items are in the package. We would love to get this taken care of for you! A member of our team will contact you shortly!
Love the way it looks and last,very easy to use. Would recommend
Love it so far so good
Date of experience: August 22, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Margaret! Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (: