Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've enjoyed the application process and overall feel but, the color just doesn't match. I chose 'overall yellow tones' instead of the rosier. I have very olive skin and the foundation looks so orange. I'll need an adjustment or olive tones should maybe be added to the quiz.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
I chose a shade which is too light how do I get a correct shade?
Rave reviews
Date of experience: June 21, 2023
Site was easy to use and I was excited for it to come.
Like the original one so I thought a portable one would be great
Date of experience: November 14, 2022
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I had no issues with my order or with delivery. Would order again.
Date of experience: January 18, 2023
We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us.
Everything was handled perfectly. Ordering was easy and the product was received promptly.
Curious about the product.
Date of experience: December 30, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I just used lt once but I thank I like it.have to again
Just to see if work and wanted one
Date of experience: December 22, 2022
Thanks for leaving your feedback with us! Let us know if you have any questions! We’re here to help!
At first I tried it but I don't like it. Later on I tried and start to like it.
It look different than I wore the old makeup
Date of experience: July 15, 2023
Let us know if you need anything throughout your Luminess journey!
Love it the way it changes the complexion on your face and have it flawless
Excellent
Because it's good
Date of experience: July 5, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Good so far getting used to it take some time to get it
Easy fir for me to di Mt face
Date of experience: March 22, 2023
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Easy and professional very professional service by customer care
Very professional and polite
Date of experience: December 29, 2022
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Awesome product for someone who has never used foundation.
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Date of experience: August 14, 2023
Thanks so much for leaving your review with us! ❤️
Looking forward to getting the product and using it.
Commercial on tv
Date of experience: August 14, 2023
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
This product is not for me. It's messy and it doesn't give much coverage.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 13, 2023
Hey Toni! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy like Sunday morning on a beautiful spring day.
Date of experience: August 16, 2023
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
Difficult to re order products online, had to call
Wanted to try something different
Date of experience: February 15, 2023
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and special deals we are offering! We have many ways to find the products you are looking for such as the tool bar shown at the top right of the website or by clicking the icons available that are categorized by the makeup type. Let us know if you have any questions! We are here to help! (:
This provides a really awesome finish, not cakey! Very soft and smooth look.
Date of experience: August 17, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Although late arriving, I was updated via email regarding progress of order.
Date of experience: August 18, 2023
We are working hard to get your spray foundation shipped to you, as we know you are excited to receive it! ❤️
Never really worn foundation because of my freckles. But definitely will now.
Date of experience: August 18, 2023
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
Great deal full coverage foundation so soft and long lasting love it
Date of experience: August 17, 2023
Thank you for leaving your review with us! Let us know how it turns out!❤️
Simple and satisfied without issues and fast delivery
Date of experience: July 23, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Date of experience: February 26, 2023
Great and easy but unfortunately the tone did not match my face.
Date of experience: August 9, 2023
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Alluring Lip & Eye Compact Case is used.
Mirror is dirty with prints & case is scratched.
Date of experience: February 27, 2023
Hey Kim! It looks like we've been trying to get a hold of you for a couple of weeks now but unable to reach you. We would love to get that item replaced for you -. Please contact us back and we would be happy to get you taken care of!❤️
To many sales pitches. If it works then it will be ok.
Date of experience: February 16, 2023
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️