• Bookmark

    Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1196

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.4%
Positive
2,022
Neutral
429
Negative
737
View ratings trends

Instant Feedback

44,753 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great, but...”

Roxanne D.
12/23/24

I've enjoyed the application process and overall feel but, the color just doesn't match. I chose 'overall yellow tones' instead of the rosier. I have very olive skin and the foundation looks so orange. I'll need an adjustment or olive tones should maybe be added to the quiz.

Date of experience: 12/13/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,180)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (350) skin tone (169) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user gabriellev52
Tennessee
1 review
0 helpful votes
  • Send Message
June 21st, 2023
Verified purchase

I chose a shade which is too light how do I get a correct shade?

Reason I chose this business:

Rave reviews

Date of experience: June 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user shannonr127
Oklahoma
2 reviews
1 helpful vote
  • Send Message
May 4th, 2023
Verified purchase

Everything is great! The product is light and airy.

Date of experience: May 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user jessical2199
Nevada
1 review
0 helpful votes
  • Send Message
November 14th, 2022
Verified purchase

Site was easy to use and I was excited for it to come.

Reason I chose this business:

Like the original one so I thought a portable one would be great

Date of experience: November 14, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user charlenes378
Michigan
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

I had no issues with my order or with delivery. Would order again.

Date of experience: January 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us.

Thumbnail of user elizabeths3233
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

Everything was handled perfectly. Ordering was easy and the product was received promptly.

Reason I chose this business:

Curious about the product.

Date of experience: December 30, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user joycec870
Kentucky
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

I just used lt once but I thank I like it.have to again

Reason I chose this business:

Just to see if work and wanted one

Date of experience: December 22, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you have any questions! We’re here to help!

Thumbnail of user susanc4164
South Carolina
1 review
0 helpful votes
  • Send Message
July 15th, 2023
Verified purchase

At first I tried it but I don't like it. Later on I tried and start to like it.

Reason I chose this business:

It look different than I wore the old makeup

Date of experience: July 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you need anything throughout your Luminess journey!

Thumbnail of user juliah840
Georgia
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase

Great no issues at all great product easy experience

Reason I chose this business:

Good product

Date of experience: May 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user ingridj60
New York
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Love it the way it changes the complexion on your face and have it flawless

Excellent

Reason I chose this business:

Because it's good

Service

Date of experience: July 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user stephaniew1845
Virginia
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

Good so far getting used to it take some time to get it

Reason I chose this business:

Easy fir for me to di Mt face

Date of experience: March 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user kathleenv747
Massachusetts
3 reviews
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

Easy and professional very professional service by customer care

Very professional and polite

Service

Date of experience: December 29, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user joanh937
Georgia
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

Awesome product for someone who has never used foundation.

Reason I chose this business:

Advertisement

Date of experience: August 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user nancyh2721
Tennessee
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

Looking forward to getting the product and using it.

Reason I chose this business:

Commercial on tv

Date of experience: August 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user tonic388
Georgia
2 reviews
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

This product is not for me. It's messy and it doesn't give much coverage.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Toni! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user bridgettew32
New York
2 reviews
0 helpful votes
  • Send Message
August 16th, 2023
Verified purchase

Easy like Sunday morning on a beautiful spring day.

Date of experience: August 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user canethas
Texas
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

Great coverage for dark spots. Easy to apply very quickly

Date of experience: August 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user adriennel134
California
2 reviews
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

Difficult to re order products online, had to call

Reason I chose this business:

Wanted to try something different

Service

Date of experience: February 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and special deals we are offering! We have many ways to find the products you are looking for such as the tool bar shown at the top right of the website or by clicking the icons available that are categorized by the makeup type. Let us know if you have any questions! We are here to help! (:

Thumbnail of user charlottet371
Arizona
2 reviews
0 helpful votes
  • Send Message
August 17th, 2023
Verified purchase

Got product on time I am deciding weather it works for me.

Date of experience: August 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user meliaw7
Illinois
1 review
0 helpful votes
  • Send Message
August 17th, 2023
Verified purchase

This provides a really awesome finish, not cakey! Very soft and smooth look.

Date of experience: August 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user gayleb11
Washington
3 reviews
4 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

Although late arriving, I was updated via email regarding progress of order.

Date of experience: August 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are working hard to get your spray foundation shipped to you, as we know you are excited to receive it! ❤️

Thumbnail of user beckyw374
Texas
1 review
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

Never really worn foundation because of my freckles. But definitely will now.

Date of experience: August 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user amandab3044
Virginia
1 review
0 helpful votes
  • Send Message
August 17th, 2023
Verified purchase

Great deal full coverage foundation so soft and long lasting love it

Date of experience: August 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user arlenew134
Illinois
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase
• Updated review

Simple and satisfied without issues and fast delivery

Date of experience: July 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Easy with no issues
February 26th, 2023
Verified site experience
• Previous review

Date of experience: February 26, 2023

Thumbnail of user karlac358
Colorado
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

Great and easy but unfortunately the tone did not match my face.

Date of experience: August 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user kimm2082
California
1 review
0 helpful votes
  • Send Message
February 27th, 2023
Verified purchase
• Updated review

Alluring Lip & Eye Compact Case is used.
Mirror is dirty with prints & case is scratched.

Date of experience: February 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kim! It looks like we've been trying to get a hold of you for a couple of weeks now but unable to reach you. We would love to get that item replaced for you -. Please contact us back and we would be happy to get you taken care of!❤️

To many sales pitches
March 18th, 2023
Verified site experience
• Previous review

To many sales pitches. If it works then it will be ok.

Date of experience: February 16, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?