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Luminess has a rating of 3.8 stars from 5,260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,135 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I absolutely LOVE the Luminess airbrush foundation and primer. Just received my second order. It's a perfect match for my skin tone and goes on smooth and flawless. So happy I took a shot and ordered when I saw an add for Luminess on FB! You never which ones are legit or not... and they definitely are a very real company with great products. I just added on the setting spray also this time👏I caught a sale and got a pretty good deal too😉
Facebook add
I had a horrible experience with brush received. The side a the brush you need to use to apply the medium coverage I ordered bristles immediately started coming out.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Michelle, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The fisrt order I received was not the right color. I went on line and set a message
To Luminess and they sent me out a replacement (new color) right away and
It is the perfect match.
sent a message the the color was wrong for my skin type and they took
care of me right away and sent out a new color that is perfect.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
It really gives a nice coverage without feeling heavy. Being a little on the pricey side, it is helpful that it doesn't take a lot to get a nice coverage.
Thank you so much for taking the time to share your experience!
The foundation was great. Looks good on my skin. Perfect color match.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I haven't received my order and will be calling customer service tomorrow.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Meredith, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Fast and easiest seemed like I can't wait to try I hope it customer service when I called was very good's real light on my face not heavy feeling I can't wait to try
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I love the airbrush feel and look. It is easy to use. I just for life of me can't get
The right colors. I think they may be to dark!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Love everything about this make up
And I picked the wrong color
So luminous is a company that treats you like a person any not a number
They are so great they gave me another chance to pick the right color
Now that's getting and keeping customers
I'm so impressed
Because customer service is really important to me
I will always be a loyal customer
Thanks for a great experience!
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
The order came pretty quickly but the match to my complexion isn't right
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure speaking to you this morning. I am happy that I was able to be of service. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Just ordered. It was a quick quiz. Excited to see if it matches
It's not really matte. Even with the primer, my face was really oily. But overall, I like it. Shipping was fast.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
I got better coverage from physicians formula for a fraction of the price. I have sent it back to you.
I felt like the person didn't believe me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Nicole, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Airbrush is for any age for flawless looks. But for older skin it doesn't cake.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Veil tinted moisturizer is not what I expected and I am disappointed with the product.
The makeup eraser spray came without the cloth and I used cotton pads instaed. The result was less than satisfactory. Again, disappointed.
He was not even offered to solve my problem with my new order, but, just kept on selling me other products that I already have. That went on for several rounds and I finally gave up and hung up.
He was not help at all.
Advertising on internet.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
I am falling in love with the spray foundation! It is awesome!
I am a long time customer.
Almost all foundation does not sit on my face well and this one lays on my face perfectly! It doesn't look caked on and has a natural look is also super light!
I believe it was on facebook
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Bought the wrong shade, but customer service was very helpful in helping me pick the correct color with easy
Perfect
Facebook and friend
Hey Shameca, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great new product! Less preparation. Quick easy go! Easily ordered, arrived fast.
Been an airbrush partron for a while.
Hi Deborah, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Familiar with the old system
I have love this product! I will continue using it daily! It completely covers my rosacea and unevenness and still looks completely natural!
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
Extremely easy & informative. Product is fabulous, customer service is fabulous, the whole experience was TOTALLY FABULOUS! I LOVE EVERYTHING ABOUT LUMINESS!
On a t.v. Commercial
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
When I used this product it didn't match my skin tone and it looked really powdery, I was not happy with this product at all
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Please give us a call back.
The veil stung my face and the foundation did not spread well.
Along time ago
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Primer has a chemical smell. Foundation way too orange for me. Fair skin is more porcelain. Also, even with sealant, doesn't stay put.
Social Media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lori. We have made attempts to contact you regarding your account. Please call us back at 888-424-7623 to complete the cancellation process. Thank you, and we hope to assist you soon.
I'm was charged for foundation makeup that I asked to be stop. The customer service person was very helpful and the funds were reverted back to my account just as he stated.
A Commercial very long time ago
We appreciate the opportunity to help! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I had issues at the end with payment but finally got through my third try
I’ve been using Luminess for a number of years and like the product.
Love the razor...it works great! Would recommend it to family and friends!
I use Luminess makeup
Hi Lisa, We are so happy to hear you are loving your Luminess Products!❤️
Since the first time I tried Luminess, I fell in love with it and have not stopped using it! It is such a light foundation, you can barely tell that you have it any foundation on. Wouldn't you anything else!
Been using it for quite a few years
Have used the machine before, want to try this method
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰