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Luminess has a rating of 3.8 stars from 6,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
44,567 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
Love the product. Easy to use and I look much better
Date of experience: October 23, 2022
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Very complicated to start & use the old one was better!
Date of experience: April 10, 2023
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Does not cover imperfections at all. Too much water in foundation liquid.
I saw a commercial on television.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Everything came as you described.
I am looking forward to using this
New device!
I have been using the older model of makeup device and I love how nice
It sprays on the makeup and that it looks so great and natural.
Date of experience: April 10, 2023
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Like it so far but need 020 color instead of medium
Handheld vs airbrush
Date of experience: January 14, 2023
Hey Carla! We would love to assist you into a color match! A member of our team will contact you shortly!
They still have some work to do when matching shades for brown skinned women.
In order to use less makeup.
Date of experience: October 25, 2022
Hey Jamie! Thanks for leaving your review with us! We have many shades on our website our customers can choose from they best fits their shade tones and under tones! If you need help with a color match or what shade to choose from, we have our shade finder tool that can help choose the shade that best fits you, or, you can go on our makeup artists live who would be more than happy to help you with a color match! We just sent you her private Facebook link - let us know if you need anything! (:
T takes way to much foundation for one application
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
Hey Sara! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Very pleasant... product was few days late. But all is good
Date of experience: September 10, 2022
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
I will be returning the product by Friday 2/10 Thank you!
Date of experience: January 25, 2023
Thank you for this feedback and for being a valued customer!
It was great I don't really have too much to say because it's my first time ordering
I saw it on TV and thought it was worth a try
Date of experience: January 15, 2023
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Ordering was fast and easy. Love it so far. Been playing.
Date of experience: January 15, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Fast and easy. Haven't tried the product yet though.
Infomercial
Date of experience: December 22, 2022
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience!
I have not used it yet. Had toe surgery yesterday.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2022
Hey Kelly! It was a pleasure speaking with you today! We cant wait to hear more of your feedback from our makeup artist and you, and hope you have a fast recovery! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
Date of experience: October 16, 2022
Took forever to arrive and then it doesn't stay on very long.
Wanted to see if it was long lasting. It's not
Date of experience: April 14, 2023
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I am very disappointed in this product and will be sending it back
Commercials
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
Hey Deborah! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Date of experience: February 21, 2023
Wonderful love how light weight and easy to use.very pleased with it
Been around seen it thought I would try it out
Date of experience: March 4, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Excellent, easy, customer friendly, & cost effective with free shipping!
Needed easy to use product.
Date of experience: January 16, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Delivery perfect
Have not tried system yet. My only concern is if color matches.
Desperate to find color match to my skin
Date of experience: January 15, 2023
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Hoping this system will be perfect for my daughter
Date of experience: January 7, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Easy process, great customer service and recommend!
I have been in search of a foundation that feel light weight and covers my hyperpigmentation. This feels amazing on my face, gives flawless coverage, is cost effective, and stays put without creasing. I have been using it for a week and love it...Luminess, you have a new fan in me!
Date of experience: April 17, 2023
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Unfortunately the shade is too light for my skin tone
It look very natural
Date of experience: April 17, 2023
Hey Jeannette! Thanks for leaving your review with us! It looks like you had previously been assisted with your previous order. We recommend consulting with our makeup artist who is live on Facebook right now who can help color match you! We have sent over her link - let us know if you have any questions, we are here to help!
Good I just followed the instruction. To see how it
To try it out
Date of experience: March 3, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Website is easily to use and navigate making a purchase was easy.
I already have the Breeze
Date of experience: March 3, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Date of experience: January 31, 2023
Charging as we speak and waiting to try the product
Need of a new routine so I thought I’d give this a try
Date of experience: January 31, 2023
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️