Luminess has a rating of 3.8 stars from 6,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
I didn't try yet but look nice
And simple to use thanks
Date of experience: January 31, 2023
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
The foundations are really simple to select ( light, medium, dark) shades
I like cordless airbrush system
Date of experience: January 10, 2023
Thank you for this feedback and for being a valued customer!
Still trying to get the hang of using this product
Date of experience: January 8, 2023
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Looks like I have received everything. Haven't tried it out yet
Looked interesting!
Date of experience: January 7, 2023
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Not sure yet im going to use for first time tomorrow
Trying to find better coverage
Date of experience: June 12, 2023
You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!
When I called to order luminous the customer service agent was very helpful.
It looks very easy to use and it looks like the coverage will be very good.
Date of experience: December 23, 2022
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Just received. Have not tried yet.
Will let you know how it works
Saw advertisements.
Date of experience: April 18, 2023
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I have not use the products just yet but I'm excited to.
Seeing many commercials i wanted to try it out
Date of experience: April 19, 2023
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
The foundation color is off kind of thick and other shades are unavailable - wasted money!
I thought it would have been a cleaner less mess application
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's harder than the commercial shows. Maybe just takes some practice.
Date of experience: March 5, 2023
Hey Tracey! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Very easy with no fuss using Amazon pay. My wife loves it.
TV commmercial
Date of experience: March 5, 2023
Thank you for this feedback and for being a valued customer!
Customer service was very responsive when I called for assistance.
Date of experience: March 5, 2023
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Wonderful Facebook. It's amazing. Greatest makeup I ever have used.
Date of experience: March 6, 2023
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
I just started using it today and do not have an experience yet.
Looks like something I would want to use.
Date of experience: December 29, 2022
Let us know if you have any questions! We’re here to help!
I just found out the price. That was a shock. Return info needed.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2023
Hi Jacqueline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It took no time at all to order. The items were explained thoroughly.
Date of experience: April 8, 2023
Everything I thought it would be. Light airy & easy.
Date of experience: April 21, 2023
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
It was easy and hassle free. Products are nice. Looking forward to using them.
Date of experience: March 6, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I used it an then broke out, my face turned very red.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
Hey Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy to use, colors are perfect and looks so natural
Some items were missing in my first order and your service department immediately responded stating that they were sending the missing items to me.
Liked that you can choose your personal colors
Date of experience: December 22, 2022
We are so happy to hear you are loving your Luminess Products!❤️So happy to hear you have had a positive experience!
My experience was good when I purchased this item.
I saw it on TV and it looked like something my daughter would like.
Date of experience: November 3, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Would like to return, very one dimensional. Did not brighten skin, looked flat
Date of experience: April 21, 2023
Hey Shellie! We would love to help guide you on how to use your airbrush system and makeup! We have available makeup artists on our Facebook page who give amazing tips and tricks to get that flawless look! A member of our team will contact you shortly!
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!