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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1185

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,010
Neutral
422
Negative
732
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Instant Feedback

44,567 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,134)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user edwardd749
Texas
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

It is great, everything was received as advertised

Reason I chose this business:

My wife has always wanted Luminess.

Date of experience: February 3, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user juliab1119
Florida
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I didn't try yet but look nice
And simple to use thanks

Date of experience: January 31, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user sokhunthyy
California
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

The foundations are really simple to select ( light, medium, dark) shades

Reason I chose this business:

I like cordless airbrush system

Date of experience: January 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user lauriec227
Pennsylvania
2 reviews
0 helpful votes
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January 8th, 2023
Verified purchase

Still trying to get the hang of using this product

Date of experience: January 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user janee365
Florida
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

Looks like I have received everything. Haven't tried it out yet

Reason I chose this business:

Looked interesting!

Date of experience: January 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user feliciam340
Alabama
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Not sure yet im going to use for first time tomorrow

Reason I chose this business:

Trying to find better coverage

Date of experience: June 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!

Thumbnail of user joannm459
Illinois
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

When I called to order luminous the customer service agent was very helpful.

Reason I chose this business:

It looks very easy to use and it looks like the coverage will be very good.

Date of experience: December 23, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user esperanzam34
Arizona
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Just received. Have not tried yet.
Will let you know how it works

Reason I chose this business:

Saw advertisements.

Date of experience: April 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user amberb1070
Mississippi
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I have not use the products just yet but I'm excited to.

Reason I chose this business:

Seeing many commercials i wanted to try it out

Date of experience: April 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user lesliel642
Florida
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Excited to try something new! This product seems like it will be awesome for my complexion.

Date of experience: April 17, 2023

Thumbnail of user samanthat474
New Jersey
2 reviews
0 helpful votes
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May 17th, 2023
Verified purchase

The foundation color is off kind of thick and other shades are unavailable - wasted money!

Reason I chose this business:

I thought it would have been a cleaner less mess application

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user traceyx9
New Mexico
2 reviews
0 helpful votes
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March 5th, 2023
Verified purchase

It's harder than the commercial shows. Maybe just takes some practice.

Date of experience: March 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tracey! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user jerryl743
Wisconsin
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Very easy with no fuss using Amazon pay. My wife loves it.

Reason I chose this business:

TV commmercial

Date of experience: March 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user andream1683
Ohio
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

Customer service was very responsive when I called for assistance.

Service

Date of experience: March 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user debbieb1803
Florida
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Wonderful Facebook. It's amazing. Greatest makeup I ever have used.

Date of experience: March 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user yvonnem564
Texas
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Can't wait to try
Still learning application and clean up

Date of experience: March 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user irener231
Arizona
2 reviews
0 helpful votes
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December 29th, 2022
Verified purchase

I just started using it today and do not have an experience yet.

Reason I chose this business:

Looks like something I would want to use.

Date of experience: December 29, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user jacquelineb1028
Ohio
1 review
0 helpful votes
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May 21st, 2023
Verified purchase
• Updated review

I just found out the price. That was a shock. Return info needed.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Jacqueline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

It took no time at all to order
April 8th, 2023
Verified site experience
• Previous review

It took no time at all to order. The items were explained thoroughly.

Date of experience: April 8, 2023

Thumbnail of user jameelat2
California
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Everything I thought it would be. Light airy & easy.

Date of experience: April 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user cathyh710
Ohio
1 review
0 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

It was easy and hassle free. Products are nice. Looking forward to using them.

Date of experience: March 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user marym6688
Virginia
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

I used it an then broke out, my face turned very red.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user janetd1317
Florida
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Easy to use, colors are perfect and looks so natural

Some items were missing in my first order and your service department immediately responded stating that they were sending the missing items to me.

Reason I chose this business:

Liked that you can choose your personal colors

Service

Date of experience: December 22, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️So happy to hear you have had a positive experience!

Thumbnail of user claudiap298
California
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

Very simple, I wish shopping was this easy all the time

Date of experience: December 20, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user carolync1062
Colorado
2 reviews
0 helpful votes
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November 3rd, 2022
Verified purchase

My experience was good when I purchased this item.

Reason I chose this business:

I saw it on TV and it looked like something my daughter would like.

Date of experience: November 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user shelliev9
Georgia
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Would like to return, very one dimensional. Did not brighten skin, looked flat

Date of experience: April 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Shellie! We would love to help guide you on how to use your airbrush system and makeup! We have available makeup artists on our Facebook page who give amazing tips and tricks to get that flawless look! A member of our team will contact you shortly!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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