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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1178

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.6%
Positive
2,003
Neutral
420
Negative
728
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Instant Feedback

44,542 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,117)

Rating

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Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user dianec1978
New Jersey
2 reviews
0 helpful votes
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February 20th, 2023
Verified purchase

I am in the process of setting up and using Luminess, so I'll provide a complete review shortly.

Reason I chose this business:

The product looked promising.

Date of experience: February 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user chuckb321
Florida
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Bought this for my fiance and she loves your products.

Reason I chose this business:

Cost and great product

Date of experience: February 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user caroler262
Washington
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Easy and painless. I'm 75 so it lightens dark spots but wrinkles will always be there. Lol

Date of experience: January 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user cherylw1341
Vermont
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

Everything arrived quickly. Looks great. Easy to use. Love it.

Reason I chose this business:

Looked user friendly on Instagram and amazon.

Date of experience: January 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user rosej126
California
3 reviews
0 helpful votes
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January 7th, 2023
Verified purchase
• Updated review

Your website is unorganized, slow, but the customer service was excellent!

Reason I chose this business:

Current customer

Date of experience: January 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Your website is unorganized, slow
January 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Current customer

Date of experience: December 28, 2022

Thumbnail of user lynnv179
Tennessee
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I am not getting good coverage using the luminess.

Date of experience: January 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user notapplicablen1
California
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

It was good just expected more from the luminess breeze

Reason I chose this business:

I saw it on tv

Date of experience: December 20, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user annes1364
Arizona
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

Haven't tried the new product yet. I have been ill.

Date of experience: October 7, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user elmab14
Florida
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Everything was great. No problems in any way. Thank you very much

Date of experience: December 1, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user melissac2507
West Virginia
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Easy to find what I need and checkout is a breeze.

Date of experience: April 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user clarab212
Colorado
2 reviews
0 helpful votes
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March 29th, 2023
Verified purchase

Good, and easy, waiting to see if the foundation matches.

Date of experience: March 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user franc146
Washington
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Great product was right what I needed I'll let everyone know

Date of experience: February 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user lainiep2
Florida
2 reviews
0 helpful votes
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November 30th, 2022
Verified purchase

I have your previous version. Want to try the cordless one.

Date of experience: November 30, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user delisao
Washington
3 reviews
0 helpful votes
  • Send Message
January 11th, 2023
Verified purchase

Even though I should've got my order a few days ago... Stay posted and we'll see

I'm still deciding

Reason I chose this business:

Because you supposed to be the best and I'm trying to stay true to LUMINESS...

Service

Date of experience: January 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user tenellj
Nevada
2 reviews
0 helpful votes
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January 2nd, 2023
Verified purchase

Ok experience cannot try hair color yet wrong colors.

Reason I chose this business:

Prior Customer

Date of experience: January 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user susanh4059
West Virginia
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

So far awesome service, only took a couple days to receive. Trying it finally this weekend

Reason I chose this business:

Social media

Date of experience: May 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company

Thumbnail of user marizas5
California
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Returning. Not what I expected. Coverage is very sheer

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user cliffordp93
Illinois
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Nice presentation, can hardly wait to try the product.

Reason I chose this business:

Watched a television commercial on the product.

Date of experience: December 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user lacyp39
Alabama
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

Excellent I do not wish to enter fifty characters.

Reason I chose this business:

Because I needed something lightweight and comfortable. And this is. It. I love it.

Service

Date of experience: May 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user katiar32
Delaware
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Very easy and quick. Medium cover is perfect for me. Colors are truly.

Date of experience: May 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!

Thumbnail of user ronneyh2
New Jersey
1 review
0 helpful votes
  • Send Message
May 24th, 2023
Verified purchase

My mom just passed while visiting me have not had a chance to try it yet.

Reason I chose this business:

For older skin

Date of experience: May 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Ronney! Let us know if you have any questions! We’re here to help!

Thumbnail of user retah16
Texas
1 review
0 helpful votes
  • Send Message
June 24th, 2023
Verified purchase
• Updated review

Looks like a poor product doesn't do what advertisement showed.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Looks like a great product
May 12th, 2023
Verified site experience
• Previous review

Date of experience: May 12, 2023

Thumbnail of user michellem4663
Texas
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

It was fantastic! I would recommend this product to all my friends and family

Date of experience: May 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us and sharing the Luminess LOVE!

Thumbnail of user melissaf1300
Maryland
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I do not really like it. Makes my skin tight and broke out

Reason I chose this business:

The commercial but thought it would look different

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Melissa, It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user carmenl314
Texas
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

It was delivered in a timely manner not like previous times

Date of experience: December 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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