Luminess has a rating of 3.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
Was a great experience and I look forward to working with you again
T.V and magazines
Date of experience: April 3, 2023
Great products! Make me look younger and get lots of compliments!
Date of experience: October 11, 2022
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Still trying it not for sure yet will let you know once I have used more
Date of experience: April 1, 2023
Let us know if you have any questions! We’re here to help!
Quick, easy, and convenient! Can't wait to receive it!
Tv commercial
Date of experience: February 24, 2023
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I did not get my free sample of cleaning solution for air brush machine
Used before
Date of experience: February 24, 2023
Hey Kelly! Thanks for leaving your review with us! Upon looking at your order, the Tip-Top cleaning solution came with your order and was delivered on 2/21/23. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Got lots of comments on the way I look very happy with Luminess!
Im not one to fuss over makeup and found this to be really simple to keep up but all the videos show how to use it wish show how to use all products that I received not just the foundation part of it.
Date of experience: October 11, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I returned the starter kit. Additional products were more costly that my budget lows.
I misunderstood a TV promotion. I went off the www and ordered. I thought no other purchases were necessary such as foundation.
Date of experience: February 23, 2023
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Have not had a chance to use it yet. Will let you know when I do.
My skin is aging and needs help
Date of experience: December 4, 2022
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Don't know how to smooth out the makeup over my wrinkles.
How easy it is to use.
Date of experience: February 17, 2023
Hey Leslie! Thanks for leaving your review with us! We have available makeup artists on our Facebook page who would love to go over and demonstrate how to use the makeup and system and their tips and tricks for getting the coverage you want! We sent over their information to you via email - let us know if you need anything else! (:
It's so good very quickly delivered
And looking the same as i saw on tv
Looks like it's very good and makes makeup very natural
Date of experience: January 12, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Sprays blotchy and used a lot of product to get any coverage
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Hey Melissa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I very much enjoy the airbrush foundations and blush.
Date of experience: October 12, 2022
We are so happy to hear you are loving your Luminess Products! ❤️
Excellent. Everything was easy and almost effortless, I really appreciate that.
Advertising
Date of experience: May 31, 2023
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
It was quick and simple ordering! Great selection of colors too.
Date of experience: May 28, 2023
We are happy to hear you had a positive experience with our company
Has no problems ordering online. Will be a great Christmas gift for my girls.
Date of experience: December 5, 2022
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
I am still learning. Everything looks to be as advertised.
Date of experience: December 3, 2022
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I feel like the advertised price is a little deceiving once you get into it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2022
Too many thing's to learn complicated. Just powder is fine for me.
Date of experience: December 9, 2022
We understand there is a learning curve for all beginners and encourage our customers to try our 7 day challenge and your routine will become extremely EASY! 95% of our customers get the hang of Airbrushing in the first 2 applications and the remaining 5% take up to 7 days. On average, our Luminess customers will take less time up to 60 seconds using airbrush products than regular powders or minerals! If you would like further assistance with our makeup artist Heather, you can schedule a 1-on-1 virtual appointment with her at this link: luminessbeautybar.as.me/schedule.php We look forward helping you achieve our flawless look!
It was easy to use, and as a first time customer that really helps
Date of experience: February 25, 2023
Thank you for this feedback and for being a valued customer!
Great very happy with the Breeze! It's easy to use and clean!
Been a customer before
Date of experience: March 8, 2023
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Order was delivered to alternate address of apartment management office
Want to try to see if it is a good product for rme [
Date of experience: March 8, 2023
Let us know if you have any questions! We’re here to help!
Very easy transaction with crystal clear expectations
Very professional and courteous staff. I was helped in a speedy manor and all issues were resolved by the end of my call with the customer service rep.
Date of experience: February 8, 2023
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
This warms our hearts! Thank you for being the best part of Luminess!