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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1178

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.6%
Positive
2,003
Neutral
420
Negative
728
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44,542 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,117)

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Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user shelleyw236
Illinois
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Was a great experience and I look forward to working with you again

Reason I chose this business:

T.V and magazines

Date of experience: April 3, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user barbg148
Michigan
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Good experience. Thank you for the prompt service!

Date of experience: April 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience!

Thumbnail of user yolandaa174
Texas
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Great products! Make me look younger and get lots of compliments!

Date of experience: October 11, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user amys3118
Alabama
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Still trying it not for sure yet will let you know once I have used more

Date of experience: April 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user michellel2317
Wyoming
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Quick, easy, and convenient! Can't wait to receive it!

Reason I chose this business:

Tv commercial

Date of experience: February 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user kellye542
California
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I did not get my free sample of cleaning solution for air brush machine

Reason I chose this business:

Used before

Date of experience: February 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! Thanks for leaving your review with us! Upon looking at your order, the Tip-Top cleaning solution came with your order and was delivered on 2/21/23. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user gloriam775
Texas
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Finger to cheek color test was satisfactory! Will dive into it later. Pleased so far.

Date of experience: October 10, 2022

Thumbnail of user donnac2502
Michigan
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Got lots of comments on the way I look very happy with Luminess!

Reason I chose this business:

Im not one to fuss over makeup and found this to be really simple to keep up but all the videos show how to use it wish show how to use all products that I received not just the foundation part of it.

Date of experience: October 11, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user suek465
Pennsylvania
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

I returned the starter kit. Additional products were more costly that my budget lows.

Reason I chose this business:

I misunderstood a TV promotion. I went off the www and ordered. I thought no other purchases were necessary such as foundation.

Date of experience: February 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user barbaral2254
Florida
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Have not had a chance to use it yet. Will let you know when I do.

Reason I chose this business:

My skin is aging and needs help

Date of experience: December 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user leslieb1009
New York
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Don't know how to smooth out the makeup over my wrinkles.

Reason I chose this business:

How easy it is to use.

Date of experience: February 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Leslie! Thanks for leaving your review with us! We have available makeup artists on our Facebook page who would love to go over and demonstrate how to use the makeup and system and their tips and tricks for getting the coverage you want! We sent over their information to you via email - let us know if you need anything else! (:

Thumbnail of user elizabethm3602
Illinois
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

It's so good very quickly delivered
And looking the same as i saw on tv

Reason I chose this business:

Looks like it's very good and makes makeup very natural

Date of experience: January 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user melissaa1489
Utah
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Sprays blotchy and used a lot of product to get any coverage

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Melissa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user teresac1237
North Carolina
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

I very much enjoy the airbrush foundations and blush.

Date of experience: October 12, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! ❤️

Thumbnail of user stephanieh2208
Indiana
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Excellent. Everything was easy and almost effortless, I really appreciate that.

Reason I chose this business:

Advertising

Service

Date of experience: May 31, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user denised1395
Ohio
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

It was quick and simple ordering! Great selection of colors too.

Date of experience: May 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company

Thumbnail of user cynthiae913
New York
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

This question in stupid. It was great, as usual when I order.

Reason I chose this business:

Because I use your products

Date of experience: April 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user teresar838
Texas
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Has no problems ordering online. Will be a great Christmas gift for my girls.

Date of experience: December 5, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user fays91
Mississippi
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase
• Updated review

I am still learning. Everything looks to be as advertised.

Date of experience: December 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

I feel like the advertised price is a little deceiving...
December 21st, 2022
Verified site experience
• Previous review

I feel like the advertised price is a little deceiving once you get into it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 21, 2022

Thumbnail of user johns12453
Nevada
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Too many thing's to learn complicated. Just powder is fine for me.

Date of experience: December 9, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We understand there is a learning curve for all beginners and encourage our customers to try our 7 day challenge and your routine will become extremely EASY! 95% of our customers get the hang of Airbrushing in the first 2 applications and the remaining 5% take up to 7 days. On average, our Luminess customers will take less time up to 60 seconds using airbrush products than regular powders or minerals! If you would like further assistance with our makeup artist Heather, you can schedule a 1-on-1 virtual appointment with her at this link: luminessbeautybar.as.me/schedule.php We look forward helping you achieve our flawless look!

Thumbnail of user karinm174
Maryland
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

It was easy to use, and as a first time customer that really helps

Date of experience: February 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user franciss263
Texas
2 reviews
0 helpful votes
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March 8th, 2023
Verified purchase

Great very happy with the Breeze! It's easy to use and clean!

Reason I chose this business:

Been a customer before

Date of experience: March 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user lub35
Oklahoma
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Order was delivered to alternate address of apartment management office

Reason I chose this business:

Want to try to see if it is a good product for rme [

Date of experience: March 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user davev506
Ohio
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Very easy transaction with crystal clear expectations

Very professional and courteous staff. I was helped in a speedy manor and all issues were resolved by the end of my call with the customer service rep.

Service

Date of experience: February 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user sharons3058
Ohio
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

It was easy and painless. So far I have not had any issues!

Date of experience: December 7, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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