Luminess has a rating of 3.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
Waiting on new piece as the air gun is defective. Will know when it arrives.
very nice. A little hard to understand but very helpful.
Date of experience: January 18, 2023
I still have no product from you guys. So I'm pretty unhappy
For wrinkles
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
This shade did not match my skin at all and I need to return the product.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2023
Hi Shana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Still mad you let us all go. Unfortunately we enjoy your product
I was... A consultant
Date of experience: March 27, 2023
Hey there Jayce! Thanks for leaving your review with us and appreciate your feedback. Let us know if you have any questions about our products, we are here to help!
I've yet to try it but packaging was good and delivery quick.
I’d seen so many ads for it, it looked easy to use and I can color match.
Date of experience: March 25, 2023
Thank you for leaving your review with us! Let us know how it turns out!❤️
Great thank you! Works good, might get a little darker shade
Date of experience: March 25, 2023
TYSM for reviewing your experience!
Very easy to use love how it brings out my skin color making me look fabulous
Just wanted to try it
Date of experience: October 16, 2022
We are so happy to hear you love your Luminess Products! You have to post a picture and show us your Luminess look! ❤️
Site is very easy to use, and found exactly what I was looking for.
I have been a customer for years
Date of experience: February 17, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Hopefully the dark matches skin color and not too lighting havent used it yet
Date of experience: January 30, 2023
Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:
Very easy to order and shipped quickly. Extremely satisfied with the entire process.
Date of experience: October 14, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Easy application! Can't even tell I have makeup on!
Wanted to try it
Date of experience: June 5, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Very easy shipping was fast have not tried the product yet, but excited
Date of experience: June 4, 2023
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Very pleased. Exactly what i ordered and in a timely manor.
Cause its the best
Date of experience: June 4, 2023
Thank you for this feedback and for being a valued customer!
Fast quick easy looks flawless on skin good match came within 7 days
Always want want to try spray foundation thank
Date of experience: June 4, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Have not used this product but think it may be a better makeup for me
Keep seeing advertisements
Date of experience: December 10, 2022
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
You're welcome your product is the best thing I ever used thank you so much
Right on time Thanks
Wanted this product for years I finally got it Yesssssss
Date of experience: June 12, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Excited to try. I've used too many products that don't do what they say. Hopefully this one works
Many years ago
Date of experience: June 6, 2023
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
Timely delivery, no damage to packaging unlike competitors deliveries.
To cover imperfections without the caked on look
Date of experience: October 17, 2022
#BestDecisionEver! You’ll never go back to traditional application systems!
It is very difficult to describe my experience when all I did was key in information!
Needing a change and hoping it will be a great one.
Date of experience: December 14, 2022
Hey Nancy! Let us know if you have any questions or concerns! We are always here to help! (:
Just want help returning as I did not like the trial
No one has replied to my email
Date of experience: December 14, 2022
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love this foundation. So easy and quick to apply. Been using it for 3 years now, no problems.
Easy full coverage.
Date of experience: October 19, 2022
Thank you so much for reviewing your experience and sharing the love! ❤️
Very pleased with my products and the quick delivery
Inquired about a different formula, and surprisingly was told they would send me 2 more to try free
Wanted beautiful and healthy beauty care
Date of experience: June 12, 2023
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Wife loves the product and ease in applying her makeup. Should of did this sooner.
Advertisements and sale.
Date of experience: December 18, 2022
Girlfriend loves its. Thank you. We will be buying more.
Date of experience: December 17, 2022
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Very good easy to understand we had no problems while ordering the product
T.V. Commercial
Date of experience: December 16, 2022
Thank you for taking the time to review our product!
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!