• Bookmark

    Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1178

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.6%
Positive
2,003
Neutral
420
Negative
728
View ratings trends

Instant Feedback

44,542 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,117)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user kimp1041
Massachusetts
2 reviews
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

Waiting on new piece as the air gun is defective. Will know when it arrives.

very nice. A little hard to understand but very helpful.

Service

Date of experience: January 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user hannac58
Illinois
1 review
0 helpful votes
  • Send Message
July 2nd, 2023
Verified purchase

I still have no product from you guys. So I'm pretty unhappy

Reason I chose this business:

For wrinkles

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user shanaw78
Florida
1 review
0 helpful votes
  • Send Message
June 29th, 2023
Verified purchase

This shade did not match my skin at all and I need to return the product.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Shana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user jaycem10
Rhode Island
1 review
0 helpful votes
  • Send Message
April 26th, 2023
Verified purchase

Still mad you let us all go. Unfortunately we enjoy your product

Reason I chose this business:

I was... A consultant

Service

Date of experience: March 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there Jayce! Thanks for leaving your review with us and appreciate your feedback. Let us know if you have any questions about our products, we are here to help!

Thumbnail of user barbraw7
North Carolina
4 reviews
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

I've yet to try it but packaging was good and delivery quick.

Reason I chose this business:

I’d seen so many ads for it, it looked easy to use and I can color match.

Date of experience: March 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user heatherg1114
Texas
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

Great thank you! Works good, might get a little darker shade

Date of experience: March 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience!

Thumbnail of user germanih
Georgia
1 review
0 helpful votes
  • Send Message
October 16th, 2022
Verified purchase

Very easy to use love how it brings out my skin color making me look fabulous

Reason I chose this business:

Just wanted to try it

Date of experience: October 16, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you love your Luminess Products! You have to post a picture and show us your Luminess look! ❤️

Thumbnail of user kristenm672
New Jersey
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Site is very easy to use, and found exactly what I was looking for.

Reason I chose this business:

I have been a customer for years

Date of experience: February 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user dorothyt750
California
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

Hopefully the dark matches skin color and not too lighting havent used it yet

Date of experience: January 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:

Thumbnail of user angelah1895
New Jersey
2 reviews
0 helpful votes
  • Send Message
October 14th, 2022
Verified purchase

Very easy to order and shipped quickly. Extremely satisfied with the entire process.

Date of experience: October 14, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user carlynj1
Virginia
1 review
0 helpful votes
  • Send Message
June 5th, 2023
Verified purchase

Easy application! Can't even tell I have makeup on!

Reason I chose this business:

Wanted to try it

Date of experience: June 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user almas159
Texas
2 reviews
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Very easy shipping was fast have not tried the product yet, but excited

Date of experience: June 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user pageh16
California
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Very pleased. Exactly what i ordered and in a timely manor.

Reason I chose this business:

Cause its the best

Date of experience: June 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user selinam55
Maryland
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Fast quick easy looks flawless on skin good match came within 7 days

Reason I chose this business:

Always want want to try spray foundation thank

Date of experience: June 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user judithw658
Arkansas
1 review
0 helpful votes
  • Send Message
December 10th, 2022
Verified purchase

Have not used this product but think it may be a better makeup for me

Reason I chose this business:

Keep seeing advertisements

Date of experience: December 10, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user nowanag
Nevada
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

You're welcome your product is the best thing I ever used thank you so much

Right on time Thanks

Reason I chose this business:

Wanted this product for years I finally got it Yesssssss

Service

Date of experience: June 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user barbaras4081
California
1 review
0 helpful votes
  • Send Message
June 6th, 2023
Verified purchase

Excited to try. I've used too many products that don't do what they say. Hopefully this one works

Reason I chose this business:

Many years ago

Date of experience: June 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user jerrilyno
Utah
1 review
0 helpful votes
  • Send Message
October 17th, 2022
Verified purchase

Timely delivery, no damage to packaging unlike competitors deliveries.

Reason I chose this business:

To cover imperfections without the caked on look

Date of experience: October 17, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user nancyr2001
Canada
1 review
0 helpful votes
  • Send Message
December 14th, 2022
Verified purchase

It is very difficult to describe my experience when all I did was key in information!

Reason I chose this business:

Needing a change and hoping it will be a great one.

Date of experience: December 14, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Nancy! Let us know if you have any questions or concerns! We are always here to help! (:

Thumbnail of user kaye111
Massachusetts
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified purchase

Just want help returning as I did not like the trial

No one has replied to my email

Service

Date of experience: December 14, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user peggyt196
Illinois
1 review
0 helpful votes
  • Send Message
October 19th, 2022
Verified purchase

I love this foundation. So easy and quick to apply. Been using it for 3 years now, no problems.

Reason I chose this business:

Easy full coverage.

Date of experience: October 19, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user janeln8
Michigan
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

Very pleased with my products and the quick delivery

Inquired about a different formula, and surprisingly was told they would send me 2 more to try free

Reason I chose this business:

Wanted beautiful and healthy beauty care

Service

Date of experience: June 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user timothys1384
Indiana
1 review
0 helpful votes
  • Send Message
December 18th, 2022
Verified purchase

Wife loves the product and ease in applying her makeup. Should of did this sooner.

Reason I chose this business:

Advertisements and sale.

Date of experience: December 18, 2022

Thumbnail of user brianc3258
Alaska
1 review
0 helpful votes
  • Send Message
December 17th, 2022
Verified purchase

Girlfriend loves its. Thank you. We will be buying more.

Date of experience: December 17, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user ericp1445
Arkansas
1 review
0 helpful votes
  • Send Message
December 16th, 2022
Verified purchase

Very good easy to understand we had no problems while ordering the product

Reason I chose this business:

T.V. Commercial

Date of experience: December 16, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?