• Bookmark

    Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 6,144 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1186

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,013
Neutral
424
Negative
735
View ratings trends

Instant Feedback

44,599 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Customer Support”

Martha M.
12/21/24

It's a little confusing, I have never worn makeup, so I'm not really sure what I needed. It was easy choosing my color, but accidentally ordered twice. Then, I ordered it again accidentally. I was able to speak to a representative and get it straightened out. Unfortunately, the orders had already shipped, so he canceled my subscription and credited my account. Now I have enough makeup to last me a year.

Date of experience: 12/27/24
See positive reviews
Top Critical Review

“Not for me”

Sandra R.
12/27/24

I tried it once, and it settled into all my wrinkles and made them look deeper, I'll try again, but don't think I'll be keeping this. Also, was sent way more than I ordered, and even received another order which I am refusing and sending back immediately. Nope

Date of experience: 12/17/24
See critical reviews

Reviews (6,144)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (346) skin tone (168) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user annj689
Alabama
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: March 29, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user jenniferr3561
Oregon
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

-good good good good goood gooooooooooooooodddddddd

Date of experience: March 16, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user heathersheaven22
Florida
1 review
0 helpful votes
  • Send Message
October 11th, 2023

Good xfxhfxjfxtixtixgix g ihucuchcyfycufiyfitf I tifitfiddiidiidcofffifoyfyfiyfyfiyc u ugyf9yfiyoyfyf I c

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user ns338
Texas
1 review
0 helpful votes
  • Send Message
November 16th, 2023
Verified purchase

Arrived on time. Kjhhhhbv has egg fdhhfgggvg Uzi fgxfhffgghhhfghghhhhj

Date of experience: November 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user susiee15
North Carolina
7 reviews
3 helpful votes
  • Send Message
October 14th, 2023
Verified purchase
• Updated review

Jfaljlsdjfljfsjedfjasljf ijdfijajfolejjdfljdfj fslsjfdejsjdfjsdlj jfaljdljfljjdjjjjjd

Date of experience: October 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Confusing site to follow
August 25th, 2023
Verified site experience
• Previous review

Confusing site to follow. It jumps around

Date of experience: July 26, 2023

Thumbnail of user adamb1937
Washington
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Aàaaaaaàaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Date of experience: September 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user maryd3252
Michigan
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified purchase

Noòoooooooooooòòooooooòooooooooòoòoooòooooòooòooooo

Date of experience: January 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user lorie344
Wisconsin
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Felt pressured to buy
Hyggfddfhgfghghhghhgh g ghhbnbhnhbbbhhbbghhhhhhjjj

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user michellea1707
Michigan
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

Sdffaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Reason I chose this business:

Thought i would try airbrush makeup

Date of experience: September 26, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user terric495
California
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Not too happy lol bkjhdkhlhjdhfkiljfbsgzgcjbmchdvcn by g dog

Service

Date of experience: October 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Terri! Thanks for leaving your feedback with us! We had our Allure Compact out of stock for quite some time - but happy to say we are now in stock! However, our customers can choose their free gift on orders that didnt receive this compact. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?