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Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
44,762 reviews
I've enjoyed the application process and overall feel but, the color just doesn't match. I chose 'overall yellow tones' instead of the rosier. I have very olive skin and the foundation looks so orange. I'll need an adjustment or olive tones should maybe be added to the quiz.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
The ordering process was great. Very simple from start to finish. It did seem to take a few days to arrive. I received everything i expected and a extra item as well. I've never used this type of application before so I watched a couple of videos and set in to give it a try. I think it will work fine with a little more practice. Only problem is the shade is too light. I'm going to give a call. I'll update then.
I called but waiting for a call back due to heavy volume of calls.
Internet adds
Date of experience: December 21, 2024
Called because I was supposed to get a free product with the promo. It didn't come (probably my fault)- I called and they sent it out to me right away with no hassle. All companies should strive for this level of service.
Always helpful and friendly!
Date of experience: December 20, 2024
I tried it once, and it settled into all my wrinkles and made them look deeper, I'll try again, but don't think I'll be keeping this. Also, was sent way more than I ordered, and even received another order which I am refusing and sending back immediately. Nope
Date of experience: December 17, 2024
Initially very poor service with Luminess web site adding 5 items which I did not ask for to my order and then attempting to charge me for them. I called and spoke with a representative who gave me a huge discount to try the products when I asked for the order to be cancelled. I felt that was fair but still not happy with the initial experience. Will withhold final judgment until I have tried all of the products which were ultimately sent to me.
As noted above, Kevin was pleasant and willing to assist me with my problem. Initial problem was resolved without a lot of money involved, but as noted the problem should never have been allowed to happen in the first place.
Date of experience: December 17, 2024
The ordering and delivery process was outstanding.
The products are exceptional in both coverage and ease of application.
Still unsure that I chose the right color, but if the exchange process goes as smoothly as everything else, I'm extremely impressed.
Date of experience: December 20, 2024
I'm one to wear little make up more of a natural coverage person, 50 years old and do have under eye wrinkles. I used to have the old legend air brush system but that took so much time in the mornings. When I got an advertisement of the Airbrush Spray foundation try it before you buy it with buffing brush. I decided to give it a try and OMG I love it! You can apply as needed and it feels as though I have no foundation! So light weight and flawless! If you are on the fence of purchasing... Do yourself a favor and give it a try!
Social media advertisement
Date of experience: December 20, 2024
The makeup itself is awesome. Full coverage for sure. I feel like a lot of product is wasted though by spraying it on the brush and it goes all over the sink and your hand. But I like how light it feels on my face. I have not tried the spray on makeup remover yet or the setting powder. Shipping was about 2 weeks later than planned and the tracking was not very good.
Emailed to see the status of my order when it was already late. Person said don't worry it'll be there in 2 days...it wasn't. And the tracking on my end never got updated so it showed stuck in Ohio for nearly 2 weeks.
Date of experience: December 8, 2024
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
They were super helpful and polite.
Date of experience: December 17, 2024
I didn't choose the right color and just don't have the wear with all to keep trying more colors through the mail. The foundation seems nice but not quite enough coverage for me. I will be returning it.
Thanks, Jenifer
Date of experience: December 9, 2024
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Not the color that matches my skin tone. will try a few days to see if I can adjust the color but will probably return.
Date of experience: April 1, 2024
Hi Kimberly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
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Date of experience: November 16, 2023
Thank you so much for reviewing your experience and sharing the love! ❤
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Date of experience: October 14, 2023
Let us know if you have any questions! We’re here to help!
Confusing site to follow. It jumps around
Date of experience: July 26, 2023
Felt pressured to buy
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
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Thought i would try airbrush makeup
Date of experience: September 26, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
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Date of experience: October 2, 2022
Hey Terri! Thanks for leaving your feedback with us! We had our Allure Compact out of stock for quite some time - but happy to say we are now in stock! However, our customers can choose their free gift on orders that didnt receive this compact. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Let us know if you have any questions! We’re here to help!