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Luminess has a rating of 3.8 stars from 6,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
45,306 reviews
Nice easy to navigate. The makeup covers the face well.
Date of experience: November 24, 2022
Received my order very soon. Very happy with the items.
Excellent. It was to choose an alternate free gift.
Non-touch application of makeup.
Date of experience: October 27, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I received my order very quickly. The order was complete.
I watched the TV ad and saw and The results. This is exactly what I need for my face.
Date of experience: October 27, 2022
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Amazing love the deals! Great product for a great price!
Date of experience: November 28, 2022
We are so grateful to have customers like you and look forward to working with you again in the future!
Luminess always delivers and does what they say. Love the products and the sales.
For flawless makeup.
Date of experience: December 7, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I didn't have any problems with my order
I'm excited to try it to see if I'm going. To enjoy it.
To really see if it helped with aging and wrinkles.
Date of experience: December 28, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Got all ready to use it the charger wire was missing to plug it to charge.
Don’t know yet
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2022
Hey Joane! Thanks for leaving your review! We are sorry to hear the charger wasn't in your order. All orders are quality checked to ensure the system works as well as ensuring all items are in the package. We would love to get this taken care of for you! A member of our team will contact you shortly!
It's work great I love it it's my skin look beautiful I will keep use it
I had to try it for myself everyone was talking about it so had to order it
Date of experience: November 21, 2022
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I would like to send it back! It is just more than I want to do!
I will call today to send back!
Date of experience: October 6, 2022
Hey Cara! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️
I just used lt once but I thank I like it.have to again
Just to see if work and wanted one
Date of experience: December 22, 2022
Thanks for leaving your feedback with us! Let us know if you have any questions! We’re here to help!
Easy and professional very professional service by customer care
Very professional and polite
Date of experience: December 29, 2022
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Everything was handled perfectly. Ordering was easy and the product was received promptly.
Curious about the product.
Date of experience: December 30, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Site was easy to use and I was excited for it to come.
Like the original one so I thought a portable one would be great
Date of experience: November 14, 2022
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Everything was great, I dont remembered who I talked but they were great.
I've been wanting to try it for the longest so I finally order it. It is great I just love it. Thank You very much.
Date of experience: October 21, 2022
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Discrepancy in pricing is the the issue. Is there really a point.
I had a older version
Date of experience: December 24, 2022
Hi Cathie, Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️ We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Lots of products to choose from at a great price. Many colors to choose from.
Date of experience: December 5, 2022
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I love it and I would tell others about it. I will give it a 10
I saw it on tv and want to try it out.
Date of experience: December 15, 2022
This warms our hearts! Thank you for being the best part of Luminess!
I really like it. I need to get concealer but I like the kit.
My skin is really messed up
Date of experience: December 5, 2022
We are so happy to hear you are loving your Luminess Products!❤️
So far so good not good but didn't receive full order
I bought one the sales was buy 1 get 1 I didn't get the 1 I bought 1 got nothin
Known for long time I actually got most of my friends to buy this product
Date of experience: September 29, 2022
Hey Trish! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️
Known for long time I actually got most of my friends to buy this product
Date of experience: September 14, 2022
Easy and product arrived on time and on good condition
I've had the product for many years and have always been satisfied
Date of experience: December 18, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Pleased with it. It looked interesting l
It looked like it would work good
Date of experience: October 4, 2022
Omg! ❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation
It was easy to order. I ordered on line while watching the infomercial on TV
Date of experience: November 10, 2022
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience! We are happy you had a positive experience with us and look forward to servicing you again in the future!
Response was quick. Instructions were easy to understand.
On television
Date of experience: November 2, 2022
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
This is the only makeup I use. Love Luminess air brush system and make up
Date of experience: September 26, 2022
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for reviewing your experience and sharing the love! ❤