• Bookmark

    Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 6,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1236

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 63.6%
Positive
2,129
Neutral
451
Negative
765
View ratings trends

Instant Feedback

45,306 reviews

25
See all photos
How would you rate Luminess?

Reviews (6,375)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (362) skin tone (173) light weight (50) right color (89) credit card (35) trial period (30)
Thumbnail of user janetb1984
Mississippi
1 review
0 helpful votes
  • Send Message
December 25th, 2022
Verified purchase

Great! I just wanted to get something easy. Goody!

Reason I chose this business:

Good. Like it.

Date of experience: December 25, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user sharons3058
Ohio
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

It was easy and painless. So far I have not had any issues!

Date of experience: December 7, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user carmenl314
Texas
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

It was delivered in a timely manner not like previous times

Date of experience: December 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user carolync1062
Colorado
2 reviews
0 helpful votes
  • Send Message
November 3rd, 2022
Verified purchase

My experience was good when I purchased this item.

Reason I chose this business:

I saw it on TV and it looked like something my daughter would like.

Date of experience: November 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user teresac1237
North Carolina
1 review
0 helpful votes
  • Send Message
October 12th, 2022
Verified purchase

I very much enjoy the airbrush foundations and blush.

Date of experience: October 12, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! ❤️

Thumbnail of user melissaf1300
Maryland
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I do not really like it. Makes my skin tight and broke out

Reason I chose this business:

The commercial but thought it would look different

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Melissa, It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user angelah1895
New Jersey
2 reviews
0 helpful votes
  • Send Message
October 14th, 2022
Verified purchase

Very easy to order and shipped quickly. Extremely satisfied with the entire process.

Date of experience: October 14, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user judithw658
Arkansas
1 review
0 helpful votes
  • Send Message
December 10th, 2022
Verified purchase

Have not used this product but think it may be a better makeup for me

Reason I chose this business:

Keep seeing advertisements

Date of experience: December 10, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user fays91
Mississippi
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase
• Updated review

I am still learning. Everything looks to be as advertised.

Date of experience: December 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

I feel like the advertised price is a little deceiving...
December 21st, 2022
Verified site experience
• Previous review

I feel like the advertised price is a little deceiving once you get into it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 21, 2022

Thumbnail of user teresar838
Texas
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Has no problems ordering online. Will be a great Christmas gift for my girls.

Date of experience: December 5, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user johns12453
Nevada
1 review
0 helpful votes
  • Send Message
December 9th, 2022
Verified purchase

Too many thing's to learn complicated. Just powder is fine for me.

Date of experience: December 9, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We understand there is a learning curve for all beginners and encourage our customers to try our 7 day challenge and your routine will become extremely EASY! 95% of our customers get the hang of Airbrushing in the first 2 applications and the remaining 5% take up to 7 days. On average, our Luminess customers will take less time up to 60 seconds using airbrush products than regular powders or minerals! If you would like further assistance with our makeup artist Heather, you can schedule a 1-on-1 virtual appointment with her at this link: luminessbeautybar.as.me/schedule.php We look forward helping you achieve our flawless look!

Thumbnail of user cliffordp93
Illinois
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Nice presentation, can hardly wait to try the product.

Reason I chose this business:

Watched a television commercial on the product.

Date of experience: December 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user barbaral2254
Florida
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Have not had a chance to use it yet. Will let you know when I do.

Reason I chose this business:

My skin is aging and needs help

Date of experience: December 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user johnh7981
Illinois
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Order product for Christmas gift and have not put it to use as of today.

Reason I chose this business:

Past experience with Luminess Products have been positive and have always been top of the line. Customer service is willing to go out of the way to ensure the end-user/customer is fully satisfied.

Date of experience: December 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user sandraa1533
Arizona
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Date of experience: December 21, 2022

Thumbnail of user sharonk1450
New Jersey
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

The spray on my face doesn't look right. Not happy with this

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sharon! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

Thumbnail of user susang3098
Florida
1 review
0 helpful votes
  • Send Message
October 23rd, 2022
Verified purchase

Love the product. Easy to use and I look much better

Date of experience: October 23, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user gloriam775
Texas
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

Finger to cheek color test was satisfactory! Will dive into it later. Pleased so far.

Date of experience: October 10, 2022

Thumbnail of user yolandaa174
Texas
1 review
0 helpful votes
  • Send Message
October 11th, 2022
Verified purchase

Great products! Make me look younger and get lots of compliments!

Date of experience: October 11, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user michaeln2141
Texas
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

I bought this as a gift for my girlfriend and she really likes it.

Date of experience: October 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user brianm3312
New York
1 review
0 helpful votes
  • Send Message
September 20th, 2022
Verified purchase

It is fantastic to get rid of the lines and red spots

Date of experience: September 20, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user kaylab572
Wisconsin
1 review
0 helpful votes
  • Send Message
November 23rd, 2022
Verified purchase

Thank you! I'm super excited! I can't wait to use it!

Date of experience: November 23, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user jamieg607
New Hampshire
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

They still have some work to do when matching shades for brown skinned women.

Reason I chose this business:

In order to use less makeup.

Date of experience: October 25, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jamie! Thanks for leaving your review with us! We have many shades on our website our customers can choose from they best fits their shade tones and under tones! If you need help with a color match or what shade to choose from, we have our shade finder tool that can help choose the shade that best fits you, or, you can go on our makeup artists live who would be more than happy to help you with a color match! We just sent you her private Facebook link - let us know if you need anything! (:

Thumbnail of user nedran5
Indiana
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase

Found it easy to order
Product came in a timely manner

Reason I chose this business:

I like the makeup

Date of experience: November 25, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user kellyn493
Nebraska
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase
• Updated review

I have not used it yet. Had toe surgery yesterday.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 26, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! It was a pleasure speaking with you today! We cant wait to hear more of your feedback from our makeup artist and you, and hope you have a fast recovery! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

Somewhat easy to do
November 15th, 2022
Verified site experience
• Previous review

Date of experience: October 16, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 24 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?