Luminess has a rating of 3.8 stars from 6,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
My experience was good when I purchased this item.
I saw it on TV and it looked like something my daughter would like.
Date of experience: November 3, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I very much enjoy the airbrush foundations and blush.
Date of experience: October 12, 2022
We are so happy to hear you are loving your Luminess Products! ❤️
I do not really like it. Makes my skin tight and broke out
The commercial but thought it would look different
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2022
Hello Melissa, It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Very easy to order and shipped quickly. Extremely satisfied with the entire process.
Date of experience: October 14, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Have not used this product but think it may be a better makeup for me
Keep seeing advertisements
Date of experience: December 10, 2022
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
I am still learning. Everything looks to be as advertised.
Date of experience: December 3, 2022
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I feel like the advertised price is a little deceiving once you get into it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2022
Has no problems ordering online. Will be a great Christmas gift for my girls.
Date of experience: December 5, 2022
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Too many thing's to learn complicated. Just powder is fine for me.
Date of experience: December 9, 2022
We understand there is a learning curve for all beginners and encourage our customers to try our 7 day challenge and your routine will become extremely EASY! 95% of our customers get the hang of Airbrushing in the first 2 applications and the remaining 5% take up to 7 days. On average, our Luminess customers will take less time up to 60 seconds using airbrush products than regular powders or minerals! If you would like further assistance with our makeup artist Heather, you can schedule a 1-on-1 virtual appointment with her at this link: luminessbeautybar.as.me/schedule.php We look forward helping you achieve our flawless look!
Nice presentation, can hardly wait to try the product.
Watched a television commercial on the product.
Date of experience: December 4, 2022
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Have not had a chance to use it yet. Will let you know when I do.
My skin is aging and needs help
Date of experience: December 4, 2022
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Order product for Christmas gift and have not put it to use as of today.
Past experience with Luminess Products have been positive and have always been top of the line. Customer service is willing to go out of the way to ensure the end-user/customer is fully satisfied.
Date of experience: December 21, 2022
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Date of experience: December 21, 2022
The spray on my face doesn't look right. Not happy with this
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2022
Hey Sharon! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
Love the product. Easy to use and I look much better
Date of experience: October 23, 2022
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Great products! Make me look younger and get lots of compliments!
Date of experience: October 11, 2022
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
I bought this as a gift for my girlfriend and she really likes it.
Date of experience: October 3, 2022
Thank you for taking the time to review our product!
It is fantastic to get rid of the lines and red spots
Date of experience: September 20, 2022
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
They still have some work to do when matching shades for brown skinned women.
In order to use less makeup.
Date of experience: October 25, 2022
Hey Jamie! Thanks for leaving your review with us! We have many shades on our website our customers can choose from they best fits their shade tones and under tones! If you need help with a color match or what shade to choose from, we have our shade finder tool that can help choose the shade that best fits you, or, you can go on our makeup artists live who would be more than happy to help you with a color match! We just sent you her private Facebook link - let us know if you need anything! (:
Found it easy to order
Product came in a timely manner
I like the makeup
Date of experience: November 25, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have not used it yet. Had toe surgery yesterday.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2022
Hey Kelly! It was a pleasure speaking with you today! We cant wait to hear more of your feedback from our makeup artist and you, and hope you have a fast recovery! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
Date of experience: October 16, 2022
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!