Luminess has a rating of 3.8 stars from 6,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Haven't tried the new product yet. I have been ill.
Date of experience: October 7, 2022
The color I chose for my skin was a perfect match.
I liked the comercial results
Date of experience: October 4, 2022
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Great! I have been wanting to get This makeup but just decided today, heck go for it!
On tv…LMN
Date of experience: November 27, 2022
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
The product is good. I have an airbrush system from before
Haven't tried my new Breeze yet.
I like my old system, but like this model.
Date of experience: November 28, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Not good with my swollen and cramped fingers. Will have to return.
Date of experience: September 21, 2022
Hey Cecile! Our Breeze airbrush system is designed as a handheld device our customers use to easily apply the makeup and the luxury of being cordless to bring anywhere! We are sorry to hear the Breeze wasn't up to standards - we would love to follow up with you to ensure you are satisfied. A member of our team will contact you shortly!
Like the sales! I wish they would last a bit longer.
Date of experience: November 27, 2022
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Not good yet, still learning. Can't get the makeup drops to come out it's just blowing sir
Date of experience: November 28, 2022
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation
Went online, ordered, received product for wife's Xmas gift. Easy
Old TV commercials
Date of experience: November 28, 2022
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it
First time using this type of product. So far it's amazing
Been hearing about how great the spray products work
Date of experience: November 26, 2022
#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️
Excellent Service
Extremely Polite and helpful.
Thank you
Date of experience: November 25, 2022
A little confusing. Too much information at one time.
TV infomercial.
Date of experience: November 27, 2022
Hey Diane! If you have any questions, please feel free to reach out to us! We are always here to readily assist you! (:
I have your previous version. Want to try the cordless one.
Date of experience: November 30, 2022
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Reserving this response till after i use the product
Very courteous and expeditist!
Date of experience: November 30, 2022
Let us know if you have any questions! We’re here to help!
Still trying to figure out the coverage thing! Grateful that I was given this for Christmas.
I didn't, my husband bought it for me, for Christmas!
Date of experience: October 21, 2022
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️
Great product...,... will order again when needed.
Made In USA.
Date of experience: November 3, 2022
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️
Got lots of comments on the way I look very happy with Luminess!
Im not one to fuss over makeup and found this to be really simple to keep up but all the videos show how to use it wish show how to use all products that I received not just the foundation part of it.
Date of experience: October 11, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Just want help returning as I did not like the trial
No one has replied to my email
Date of experience: December 14, 2022
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It is very difficult to describe my experience when all I did was key in information!
Needing a change and hoping it will be a great one.
Date of experience: December 14, 2022
Hey Nancy! Let us know if you have any questions or concerns! We are always here to help! (:
Excelente entrega y muy buen producto
Era el color que queria...y luce muy bonito
Me Encanto
Date of experience: July 25, 2024
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support
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Date of experience: July 19, 2024
Hi Mary, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
No es mi tono y no cubre en general no es lo que esperaba ni lo que promocionan
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2024
¡Fue un placer atenderte! ¡Estamos muy contentos de haber podido atenderte! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️