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Luminess has a rating of 3.8 stars from 6,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
45,306 reviews
This is the very best makeup delivery system on the market. I'm a woman in my late sixties and for many years I've been disappointed by how much time it would take to apply my makeup including the concealer underneath my eyes to hide the darker pigmentation. Three years ago, I purchased everything that I needed from Luminess Cosmetics and I have been extremely satisfied. This is my second airbrush stylist and I can't imagine using any other makeup delivery system. All of the hype about Luminess Beauty Cosmetics is true.! You really look younger and it takes less time to apply flawless looking makeup. I wish that I discovered this company decades ago. I receive compliments about how beautiful I am each and every day that I step out into the world.
Any issues that I had concerns about was taken care of in a quick and professional manner. They have the best customer service and I’m always satisfied with the end result. This is just a wonderful company.
Info commercial on television
Date of experience: January 3, 2025
I tried Luminess Foundation for the first time. I like the color and coverage that goes on very light and can build. I don't like wasting so much product. The aerosol spray nozzle is forceful and when I try to point it towards the brush a full shower of makeup becomes randomly airborne and generally ends up on my makeup table or carpet. This is a waste of product and money. I understand the "light application" intention, but the spray could be non-aerosol and therefore, more efficient. I haven't figured out how to resolve this issue.
Date of experience: December 26, 2024
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2024
I am hoping this will be my new go-to foundation! I have found there is definitely a learning curve, but that goes with just about everything in life, so I am going to keep using it and see if I want to keep it beyond the trial.
Date of experience: December 28, 2024
I had a good experience ordering, but picking out my color of foundation was very difficult. Unfortunately it has a yellowish under tone and I would return if it didn't take so long getting to me. I know Christmas time slows mail down. So over all, it was good.
I had the first luminess air. I liked it very much but required a lot of clean up. I didn't have room on my counter for everything. I mixed my colors for my foundation so I don't know what my foundation color. I saw it on FB also.
Date of experience: December 30, 2024
Luminous has great customer service but they neglect to tell you when something is out of stock and they never send it after you paid for it. I'm still waiting for my skin polisher kit that I ordered on November 30. I'm really about to send everything back and just get my money back.
Great customer service but she still not wrestle
Date of experience: December 31, 2024
I'm super happy with the results of the products but one side of the make up brush that came with the airbrush system arrived broken and immediately fell out black bristles all over the bathroom floor lol I have plenty of blending brushes so not a huge deal just kind of annoying.
Date of experience: December 23, 2024
The ordering process was great. Very simple from start to finish. It did seem to take a few days to arrive. I received everything i expected and a extra item as well. I've never used this type of application before so I watched a couple of videos and set in to give it a try. I think it will work fine with a little more practice. Only problem is the shade is too light. I'm going to give a call. I'll update then.
I called but waiting for a call back due to heavy volume of calls.
Internet adds
Date of experience: December 21, 2024
I lay 66 years old I needed a coverage that blended and left my skin looking and feeling dewy soft. Not too heavy but just right. My color choice was supported by Luminess and it was perfect.
A friend introduced me to this product.
Date of experience: January 3, 2025
It's easy to order and receive but after this process has been completed the product has been received without instructions on how to apply. Can you provide these instructions or at the very least provided instructions on how to return. This is extremely poor customer service,,in my opinion. Please provide a phone number where I may voice my concerns.
Via internet.
Date of experience: December 28, 2024
Called because I was supposed to get a free product with the promo. It didn't come (probably my fault)- I called and they sent it out to me right away with no hassle. All companies should strive for this level of service.
Always helpful and friendly!
Date of experience: December 20, 2024
Im 50, I have few wrinkles but I do have crepe skin. I had doubts about this makeup. I am loving it so far. Looks great and stays on for hours.I did go down 1 shade than what they had suggested, and it matches perfectly.
Facebook ads
Date of experience: December 25, 2024
Fast delivery and updates. I've ordered 3 times. No color match and I don't think this is the brand for me. I do have good results with the spray foundation. The blush is great. I have also noticed it stains my wash clothes.
Infomercial.
Date of experience: December 29, 2024
I tried it once, and it settled into all my wrinkles and made them look deeper, I'll try again, but don't think I'll be keeping this. Also, was sent way more than I ordered, and even received another order which I am refusing and sending back immediately. Nope
Date of experience: December 17, 2024
I ordered off FB ad trial. Initially charged my card when not authorized. Order received but additional products included that were not ordered with no indication if free samples or charges listed on the receipt. Unclear information on shipment. Product ordered are as drs tubed and provide flawless finish.
Late response and not easy to to locate contact info or communication
Date of experience: December 22, 2024
I haven't had a chance to use the products since I got them until last weekend.The primer has a very weird smell, the foundation that was recommended doesn't fit my skin tone, looks cracked and doesn't last long.
Date of experience: December 21, 2024
Not suitable for my skin it is a good product but I am 55 and it's a bit thick for me. I think I'm going to try something for older skin types. I do like the other products just not the actual foundation. However it did match my skin tone!
Date of experience: January 4, 2025
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Wonderful! I've wanted to treat myself for a very long time but couldn't really do the makeup I preferred,as a single mother. I put my wants last. Luckily for Christmas my family gave me some money so that I could finally purchase this product for myself to enjoy and try! It has fulfilled all expectations! I'm so happy about this treat
Date of experience: December 25, 2024
This is my 2nd order of Luminess Primer, Airbrush Silk Foundation and Sealant. I LOVE them all. Leaves my skin with a natural finish, without creases, all day, regardless of the weather type. This time I added the make up pallet and can't wait to see how the products work. At first look, I'm happy with how small and compact the pallet is, for easy traveling. Thanks Luminess!
Facebook or TikTok
Date of experience: December 30, 2024
The ordering and delivery process was outstanding.
The products are exceptional in both coverage and ease of application.
Still unsure that I chose the right color, but if the exchange process goes as smoothly as everything else, I'm extremely impressed.
Date of experience: December 20, 2024
I'm one to wear little make up more of a natural coverage person, 50 years old and do have under eye wrinkles. I used to have the old legend air brush system but that took so much time in the mornings. When I got an advertisement of the Airbrush Spray foundation try it before you buy it with buffing brush. I decided to give it a try and OMG I love it! You can apply as needed and it feels as though I have no foundation! So light weight and flawless! If you are on the fence of purchasing... Do yourself a favor and give it a try!
Social media advertisement
Date of experience: December 20, 2024
I have been wanting to get your product but I didn't have the money to buy. Thank you for the emails. I tried to use the sprayer but I'm having to refill with more makeup.
I have an old machine and wanted a new model.
Date of experience: January 4, 2025
I have been wanting to get your product but I didn't have the money to buy. Thank you for the emails.
I have an old machine and wanted a new model.
Date of experience: December 18, 2024
I love the the free trial items but don't like the concealer but they went ahead and let me keep me so no inconvenience of having to go to the post office and sending it back. I orders the foundation now hopefully it's true to color 🤓
Respectful and courteous
Facebook ad
Date of experience: December 22, 2024
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
They were super helpful and polite.
Date of experience: December 17, 2024
The product is good but I am not happy because it does not tell you how to clean the spray brush should be more instructions on how to use it all right video and how to take care of the brush better than that it's good
On Facebook
Date of experience: December 21, 2024
Always great! Never a complaint. Quick delivery and anything that I have questions with customer support they are always diligent with answering them quickly and accurately. I've had nothing but a great experience with this company. Plus the products they sell are exceptional!
Date of experience: December 15, 2024
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!