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Luminess has a rating of 3.8 stars from 5,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,137 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Luminess is a wonderful company and the airbrush finish is beautiful!
I haven't used it yet, I'm waiting on Saturday to try it it's for a wedding
I herd about Luminess on facebook
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
I didn't receive my packaged but i already charged my credit card
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Brenda, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I don't think I am going to be ordering anything from this place anymore and I also let my friends and family know about this.
I'm told to waiting for 24-48 hours if I don't have my package call back but you was paid the same time I put in my order.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Adrenia, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
This is not make up it makes me look dead want to return the product please send information on how to return
How do I return product still haven’t received any info on how to return
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kathleen, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I ordered from Facebook but when I registered on the LUMINESS site, my order was nowhere to be found. I had to call to find out where my order was because I was not given updates. Then when I'm sent the link for tracking, it does not automatically go to tracking, you still have to navigate the site to find tracking information.
It took about 12 days for the product to arrive so I have no idea if my trial started when I ordered or when I received it.
The make up is ok, the shade is a bit light to be for darker skin. Not sure if I'll order again
I had to call to get tracking info.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I called cs to better understand the pricing of product and found that I would be charged a lot every month. I told her I couldn't afford that and wanted to cancel. She adjusted the price and frequency of when I would be required to pay it which helped
TYSM for reviewing your experience! We are always looking for ways we can improve! We really just would hate for you to miss out on any special limited time offers or great additions to your kit, but of course want to still keep it simple and easy! Keep in mind the add-ons are entirely optional, and you can always review all of the items in your cart and edit before and throughout checkout! Thank you for choosing Luminess! ❤️
It was real easy to order and a suicidal delivery. Only problem I had was signing into the app.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
First color was too white, second color makes me look kind of orange. Sorry to say this product isn't for me. Please don't charge me & cancel any further orders.
The person I spoke with was very nice & tried to help & I received my replacement order right away .
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The makeup made my face orange and the eraser protect didn't help
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I just received my second attempt to match the foundation for my face and it is not right, it is either too orange, or too light.
Please cancel my subscription trial as I am not impressed with what the advertising states and the product received.
one line comments like; "made for darker skin" or more olive. Not very helpful
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Darlene! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the fact it's sweat proof and completely blends with me skin color
Tv commercial
Hey Kimberly, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I did like the finish of the airbrush spray but idk if it's just because of the silky finish that I got or the makeup itself ends up melting down your face by the end of the day
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! Like any other makeup, makeup may potentially melt in heated environments or performing vigorous activity. Some customers find using a setting spray helps reduce the likeliness of makeup melting. We have an amazing setting spray that helps lock in your makeup for up to 18 hours – you can view our product at this link: https://www.luminesscosmetics.com/airbrush-final-seal/SL-100LC-1.html
Very good product, top quality. Consider two foundation, one for spring/summer and one for fall/winter. Because the skin lightens or darkens as season change.
T.V. And social media
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I received the product faster than expected. I am very satisfied with the results. My face was flawlessly natural. I will be purchasing more products very soon. Luminess is my new makeup brand.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I finally found a foundation that works. It covers my dark spots and is very light weight on my face. It's so easy to apply and with no fuss I'm done and out the door to start my day.
Always knew about it but was skeptical about it actually working for me. When I seen the try first before you buy I couldn't pass that up. So I tried it and glad I did.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Had to change color first color was to light.the second color works great.
Agent was knowledgeable and friendly
From a friend
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
It separates when used with my skin care. Alone looks great, but any extra products look gross.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
It's the best beauty experience you will ever have. Life changing, self-esteem is restored.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support
Unfortunately the shade is to light, I should have gone a shade darker. It's my fault. It is a very good product. My face was very smooth with the makeup. The coverage is excellent.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The foundation does not work on everyone because it definitely doesn't work for me and I have very fair skin too.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Although we have thousands of happy customers, we are unable to convert everyone. We want you to have your own personal experience with this product, so we encourage you to do so. Rest assured that we are here to support you throughout your Luminess journey and are more than happy to assist you with any questions or concerns you may have.
First the free trial isn't free they charges your card for 74.00 plus free shipping trial then when I complain they gave me a refund and told me I would still be receiving the shipment, shipment came and it's the total opposite of my face foundation. It had grey tint in it and white which made me look like friggin clown.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
I FELT LIKE IT WAS NO DIFFERENT THAN ANY OTHER FOUNDATION I ALSO THINK THAT THERES ALOT THAT GOES TO WAIST SPAYING ON TO A BRUSH AND IT TOOK ALOT TO COVER IN 1 APPLICATION
Adds on social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Renee, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
It's nice, but leaves a slight oily film on my skin. The product contains enough for a trial but there doesn't seem to have enough make up in the container to last awhile.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The color match was not a good match. But delivery was good,making the order was good.
TV advertisement
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Chanton, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.