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Luminess has a rating of 3.8 stars from 5,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,137 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The color match was not a good match. But delivery was good,making the order was good.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Everything was fine placed order received it in a timely matter
I’ve been using luminous for over 10 years
Hi Cindy, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
I order the wrong makeup foundation so when I call they send me my other order right on. That why I like this product and customer service. Everyone like my foundation.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was very effective,the Order overall I thought that it was a scam but you guys came through:the coverage is great skin is very smooth and dewy.Thank you
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I received my order. I contacted the chat was given the necessary information to apply makeup.
Very good and helpful
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I have tried many many foundations doing a color match test. I have hereditary dark spots, which are only made worse by the sun. So when I saw your ad over and over and over again I decided to take the test. I was definitely skeptical being that it was an air brush application which I meant would go on in a light fashion. To my surprise it not only covered my dark spots with one application it also was the BEST match to my own skin tone! I even put the before and after on my FB page and had friends agree it was perfect! I don't wear makeup daily but when I do I feel prettier when I have my whole "face" on. Lol
This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Accepted my order based on delivery destination. Emailed saying can't deliver. Asked for a refund and they said yes. Another email asking if I was satisfied. Reminded them about a refund and was told I now need to waste my time calling a number. What is the point of asking me.
Disconnected.
Hi Gail, We have recently tried to contact you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
No coverage as promised
Sent me a wrong colour
Primer Stinks like petrol
Too much work to return
Not as smooth as sold
Kept trying to sell more and more products refused to hang up
Hi Parvathi, was a pleasure assisting you today! Please let us know if we can further assist with anything-we are here to help!❤️
It is the perfect make up I have been looking for. I know I can put this on and know my face looks perfect. It stays on all day. I feel so confident in this make up.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Very easy process when ordering. I like the makeup but trying to match my skin tone is a difficult. I don't wear makeup. Looking at the product it seems an easy application.
To cancel I just do not see spending 80 for a service that you are not pre check
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Great Produce and coverage I just feel my shade was a little orange
Social Media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Corina, we would love to assist you further and are looking forward to hearing more from you.
Light weight and easy to apply. Still getting used to it. Didn't like the makeup remover.
TYSM for sharing your experience! ❤️
Great product, very light on your skin, a little spray goes along way. Great coverage. I think I may have found my everyday foundation.
Social media ads on IG
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!💞
To much I want simple
I'm been trying how to return these within my 14 day free trial please help
I can’t find a away ring
Get ahold of someone
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back
The coverage is not as good and I was hoping it would be and the primer smells terrible.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
I like the idea but the color was orangey and when I sprayed it on the brush there was splatter on my sink counter. I could smell it hours after I put it on and I wasn't impressed
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Makeup is great. Website needs to be more user friendly when using your rewards points. And more sales or discounts would be nice. But great products.
I love it! The color match my complexion perfectly. Thank you so much 💗
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Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support,
I liked it just curious how long does primer be on before color.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981 to help with all your coverage needs.
I don't want to continue with a subscription. I will pay the remaining balance of what I owe but please cancel any further orders please
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Not good. Never received order. Took my money in a link of an eye. Now you send me survey on a product I never received. I feel its just another online scam.
Hello! Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
I've used it and it feels oily to me like I don't want to touch my face and it will come off real easy
Social media
Hi Tracy, Our Airbrush Spray foundation is not made to provide an oily look.We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💓
The color I matched with is just a little too light but close enough with contouring. I love the coverage!
I always wanted to try it when it was still airbrush-applied but heard about this on FaceBook.
Hi Beverly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It is a light weight make up and it looks so natural on my skin and to see how easy it was to match up online. So convenience is everything.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
I need to return my items during the trial period. I dont liek the product, it's too cakey once you get coverage It's too light, wrong color as well.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tracy, we would love to assist you further. We were unable to reach out to you and are looking forward to hearing more from you.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Chanton, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.