• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,139 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

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Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user valerier533
2 reviews
0 helpful votes
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June 12th, 2024
Verified purchase

Love this as being older liquid foundations don't do it for me anymore and luminess is awesome...doesn't even feel like I have foundation on. Great item!

I didn't feel the shade was right and they sent me another shade and i got to keep the old one as well. great customer service!

Reason I chose this business:

Commercial on tv

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user jennifers6107
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

This is my first time trying your product… and I am loving it. Great coverage and still so light weight and natural looking.

Reason I chose this business:

I believe it was on either Facebook or instagram

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️

Thumbnail of user tinap816
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Shopping site easy. But I don't like the make-up to much...takes a lot

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Tina, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💓

Thumbnail of user elsiem121
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

She was very professional and helpful. Took care of my needs.

Reason I chose this business:

On Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊

Thumbnail of user gloriveeg
1 review
0 helpful votes
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June 21st, 2024
Verified purchase
• Updated review

My experience with luminess is extremely incredible. It leaves me feeling new, bright and like a brand new diva.

Reason I chose this business:

I'd scrolled through Facebook, Instagram and YouTube when all of a sudden I've seen influencers advertising the product and it's results, I immediately felt head over heels for it making it my main make-up set.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰

Prompt but discreet...
June 6th, 2024
Verified site experience
• Previous review

Prompt but discreet...

Reason I chose this business:

Facebook, Instagram and influencers.

Thumbnail of user katrinaw308
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I love the foundation spray it covers me so good I don't want to go back it's smooth and silky

Reason I chose this business:

Saw a commercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Katrina, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user barbarac3642
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I have used this product for a week now and I love the results! It nurtures my face and makes me feel and look younger.

Reason I chose this business:

Social Media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️

Thumbnail of user billiem207
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I like the LUMINESS foundation and primer set. It makes me look good. I also ordered the Velvet Veil, all three are great. I will buy again

Reason I chose this business:

It’s all over facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are delighted to hear our product is working for you! 💟

Thumbnail of user allisonw428
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Easy to use but the color don't march my face. It was easy to put on once I get the right color it should be easy and nice to wear

Reason I chose this business:

On the website

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Allison, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user destinyw115
Destiny W.
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

I have oily skin and big pores so most makeup cakes in and looks off putting on me. This however really looked like my skin. You couldn't tell I had anything on but my skin looked much more even. I love It. And the try before you buy is awesome. I went one shade darker than they matched me and I'm glad that I did.

Reason I chose this business:

Saw old infomercials and never got into it. Recently saw them on Instagram and read reviews so I decided to try it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

Thumbnail of user cheyenneb98
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I love this produced absolutely! I screamed in wonder of how it matches my complexion perfectly and it doesn't require no extra effort to put on. I'm using Luminess for now on. I'm getting so many compliments from everyone. It looks natural on me, it covers my dark blemishes effortlessly.i just wanna keep buying more!

Reason I chose this business:

I heard of it on facebook.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user micheler729
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

This is nice foundation and goes on nicely. I will recommend to my friends.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user terrib824
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Nothing………. …………………………………………………. ………………………. …………..

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Terri, we would love to assist you further and are looking forward to hearing more from you.

Thumbnail of user tynaw3
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Love the product definitely has given me an ego booster. So easy to apply and very flawless looking

Reason I chose this business:

An ad on Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊

Thumbnail of user aprilr532
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

The application did not match my tone and it broke my face out.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure speaking with you and assisting you with your account, please feel free to call our customer service team at 888-793-7474! 😀

Thumbnail of user walterp861
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Good coverage and easy to use color wasn't quite right a little orange for me will send back for different color

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us and sharing the Luminess LOVE!

Thumbnail of user indub12
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

It makes my skin very dry nd i dont like the smell of that overall experience was not so good

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back

Thumbnail of user karlao95
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Rubs off, not sweat proof, doesn't cover, match was the right shade

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Karla, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Thumbnail of user loranab
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

At first I didn't like it.I put to much on.After I start using a little.Its a difference..

They tried working with me.But my internet was messing up that day.But everything is good.

Reason I chose this business:

Social media.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure speaking with you and assisting you with your account. Please feel free to call our customer service team if further assistance is needed at 888-793-7474! 😀

Thumbnail of user courtneyb757
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I love it. It definitely makes my skin feel and look as if there is absolutely no makeup on my face. Easy to remove as well I don't have to scrub my face for an excessive amount of time to remove the makeup. The primer also hydrates my skin.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖

Thumbnail of user latoyah139
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Wrong shade, it did not match. The foundation was extremely light and wasn't even close to matching.

Thumbnail of user maryc5735
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

HORRIBLE. THEN YESTERDAY RECEIVED WHAT I TRIED TO ORDER IN THE FIRST PLACE AND MY CREDIT CARD WAS CHARGED. HORRIBLE SERVICE

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Mary, we would love to be able to assist with your inquiry, we tried reaching out to you but were unsuccessful. We're looking to hear from you shortly.

Thumbnail of user latoriar2
3 reviews
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

I believe I have been charged the full amount without my free14 days trial because it took so long to receive.

Never heard back.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.

Thumbnail of user cynthiaa1834
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

I tried it and it matched my skin very nicely. Also liked the primer

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.

Thumbnail of user donnap2266
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

Unable to provide review at this was I have yet to try the products.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back.

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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