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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,143 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
It's a good foundation, it doesn't really look airbrushed. But it covers good.
Hi Alicia, happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
I haven't yet used the product. Will come back for review once I have reviewed.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us.
This product feels very light when applied. I'm still getting use to how to apply and if I chose the right color combination. I would recommend this product to anyone. Another thing I would like to share is, I use a lot less of this product than my previous one.
I heard about this product from my sister, Audrey Smitz who has been using this product for years.
Hi Veronica, Thank you for your positive feedback! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Hi Kumarie, thank you so much for reviewing your experience and sharing the love! ❤️🥰
I haven't used my products yet but I am so excited. They look too pretty to use lol
A Facebook ad.
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Wish I had more coverage but it does feel good on skin. Jury is still out whether I will order again.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The makeup was very easy to use and I was very happy with my buy.
Hi Tiffany, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I did receive the foundation but am getting a replacement as the color was too yellow for my skin. I am still learning how to apply so we will see what happens when I get the new color.
Customer service was great!!
Thank you so much for having reached out to get help with your Color Match! We're super excited to see how you love it with the correct shade!
It goes on the skin so smoothly! I will definitely get this in the winter too when I'm pale hahaha
They were amazing !!
I heard about it on IG
TYSM for sharing your experience! ❤️
Never received the product. So I can not tell you about this product. Would have loved to try it out.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Shopping was easy. I feel the color match is a little off (maybe its the different lighting). Product is super easy to use and doesn't feel heavy. For me a big problem is deep lines under my eyes and so far every foundation I have tried seem to make it look worse not better.
Hi Kelly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I do not want auto delivery, as I don't use makeup everyday. Cancel my subscription, please!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kierra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product is exactly as described what I've been looking for wished I had ordered one shade darker
I've seen this project many times on Facebook and maybe even TV and been very curious about it. I love the brush.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
IF you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
I'm very happy with this product. I love how light if feels, like I'm not even wearing make up!
Hey Mindy, thanks for leaving us a positive review. If you have any questions please don't hesitate to reach out.
I just love use your make up products
Because the quality and price are good, because your make up make me feel very young even people tell me I look great.
I am recommending your products to all my families and friends
Thank you so much for be there for me
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I will try the products and I will
Let you know how it work for me
Luminess is a very great product to experience. I gives excitement and strong energy once you apply it on. I recommend for everyone to try, and get the experience of a lifetime.
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Service is good. Delivery timeframe is fair. Ability to match the product with my skin color failed.
Social Media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The product is nice but wish the color was the right color for me. It was a little light for me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Dominique, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I went on-line to replace some spray on foundation that I particularly liked and couldn't find what I was looking for. I saw that the company was recommending the new spray cans and brush for applying foundation and I looked into it. I have only used it once and feel a little iffy about the product. The color looked yellow right after I applied it but with-in a short time seemed to go to the shade I was expecting. For me, the feeling of the foundation is heavier than it was using the smaller bottles. I haven't made up my mind yet as to whether I'll keep the product or return it. I also would have appreciated a suggestion as to the best way to clean the brush after use.
On t.v. A LONG time ago.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We appreciate your feedback about the new spray-on foundation. It's normal for some adjustments when switching products. If you're uncertain about the color and texture or find they feel heavier, we understand. For cleaning the brush, we recommend gentle washing with mild soap and water. If you're still undecided, take your time. If you decide to return it, we have a hassle-free return policy. Your satisfaction is our priority, and we're here to help.
Great customer service when soliciting help and the product is amazing.
Great customer service
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Great service, received it quickly and the product is fantastic.
Hi Susan, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤
Easy to apply well great coverage. No streaks. The shade match was good.
Thank you for taking the time to review our product! ❤️❤️❤️
Clear instructions and easy to use as directed. Great packaging.
TYSM for sharing your experience! ❤️
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️