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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,143 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Easy to apply well great coverage. No streaks. The shade match was good.
Great service, received it quickly and the product is fantastic.
Hi Susan, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤
Tried it one time. Goes on easy...easy to blend...does exactly what it's supposed to do.flawlessly!
Hi Stacy, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Makeup is watery and takes alot to give me any coverage. I had to use my sponge to even out the makeup between each round of application. Really too much work and time to put on makeup, where my regular foundation goes on in a much shorter time and not have to bother with a airbrush.
Used the sprays which was better in coverage but didn't have enough makeup in the can to last more than a month of applications.
Hi Sheri, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information- let us know if you have any more questions, we are here to help! https://www.facebook.com/groups/luminesslive
I love the spray in a bottle option offered by luminess! No fiddling with the machine, no cleaning! The hydrating primer is moisturizing and it smooths out bumps, the foundation spray is easy to use and the setting spray fixes most of the foundation. I do use a little flat q tip to put dab powder under my eyes so my eye makeup stays on. Also around the edges of my nose so it doesn't wear off during the day. I am so glad to be relinquished from cleaning the spray machine!
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Thank you for taking the time to review our product! 💖
It blends with my skin well but it's not covering my dark spots
Social media.
Hi Kelley, thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us.
If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon.
This is the 1st time using this product. I am very satisfied with it.
We are delighted to hear our product is working for you! 💟
It looks yellow on my skin the application is good though and I do like the powder application Thales are great
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I think the electric machine with pen works alot better than this spray, with air pen it was went on skin smooth this spray comes out wet and smears
Great
I ordered years ago in electric pen air
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
It was a good experience over all. Ver y satisfied with the excellent color match
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Hi L, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Took longer than expected to come but did arrive within a couple of days of my calling.
Hi Anita, this warms our hearts to know that you did receive your product! Thank you for being the best part of Luminess! 🥰
Color match is amazing. Easy application. Exactly what I was looking for. Light weight enough to wear everyday. And long lasting.
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Was delivered in very shot time. All the products I ordered was high quality.
Hi Sandra, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Still waiting on my products.
Waiting just sitting here still,waiting.Just here waiting,.You know,just 9wait
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
The experience was good. I would recommend luminess to friends and family.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Good but the product doesn't match my skin color so I need to refund it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi there Ndoh, thanks for accepting the free color match. I do hope that it works out for you. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon.
I didn't like how it looked on my mothers face, forgot to cancel on the same day my trail ended they didn't wanted to give me my refund like your items are full I don't need them.
Horrible
Hate people who promote you guys they do it for credit guys!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love it! It covers yet it's so light! No more settling into my fine lines and wrinkles! Takes years off my appearance!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I got so many emails and text messages before I ever got my first order.
Hi Carol, We ususally send emails out for our customers to not miss out on new products we come out with or products that are back in stock! Receiving promotional emails is totally optional and can be unsubscribed anytime! 😊
Don't like the spray can and I don't like the way it goes on. Need to send back
Hi Marjorie, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I was charged full price upfront...when I thought I'd get a trial price... Besides this I love the foundation it'll be the only foundation I use moving forward.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
Used once and it was great, can't wait to wear again. Work in a place that uses masks all day and don't wear at work due to make up going on inside of mask.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The overall shipping and getting of the products went very smoothly. I did feel that there were not enough shades to choose from, and the one I decided was closest to my complexion made me look very orange. Maybe I'll try again in the future.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We are more than happy to send out a different shade that will better match your tone. Furthermore, we invite you to call our Beauty Experts at (800)416-9981, and they will be happy to assist you on finding your best match.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for taking the time to review our product! ❤️❤️❤️