• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,143 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user annr1177
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I tried the make up for the first time today and it was lighter than I like. How do I go about exchanging the shade?

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user jocelynf58
1 review
0 helpful votes
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July 4th, 2024
Verified purchase
• Updated review

Order came quicker than expected. I love to receive packages sooner rather than later

Order wrong color. He was happy to help me get the correct color.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for the wonderful review!

Love the product and the website
December 28th, 2023
Verified site experience
• Previous review
Thumbnail of user crystalo170
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I'm still trying it out. Only used it once. It's just ok, so far. I'll review once I get the hang of it. Thank you.

Reason I chose this business:

Advertisements.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! We really just would hate for you to miss out on any special limited time offers or great additions to your kit, but of course want to still keep it simple and easy! Keep in mind the add-ons are entirely optional, and you can always review all of the items in your cart and edit before and throughout checkout! Thank you for choosing Luminess! ❤️

Thumbnail of user jlk6
2 reviews
0 helpful votes
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July 6th, 2024
Verified purchase

I experience was adequate. Everything went well. I got my product and I am now trying it out.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi JL, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user revac8
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

The shade I chose…Fair…is perfect…it's smooth, comfortable and so natural looking…I will only wear LUMINESS from now on….

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! 💖💖💖

Thumbnail of user alexisw538
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I like the foundation just need a lighter shade. It's easy and smooth to apply and I'll definitely reorder a different color/shade

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user arlitam
2 reviews
0 helpful votes
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July 7th, 2024
Verified purchase

My experience was good the product was good I told others about the product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user adjoa
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

It gives that glass finish look, and light weight. The only cons is it doesn't give full coverage. Love it so far.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user robins1843
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

I love how nice the primer and foundation blends together on my face!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user saraw354
2 reviews
0 helpful votes
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June 18th, 2024
Verified purchase

I took the test and thought the test was going to be spot on but the color was too light based on my answers.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! Remember all trials come with a 100% Color Match Guarantee, so you may call 888-793-7474 to get connected with a Beauty Expert to help you try another shade for no additional cost!

Thumbnail of user daisyz35
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

Great product and color looks amazing! Love the way my skin looks and feels after application.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us and sharing the Luminess LOVE!

Thumbnail of user meggans9
1 review
0 helpful votes
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July 1st, 2024
Verified purchase
• Updated review

Wasn't to impressed with the product it didn't cover my acne very well and dried my face out.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Not much different than any other website
June 16th, 2024
Verified site experience
• Previous review
Thumbnail of user tabithac124
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

This product is very lightweight on my skin. The color was a perfect match, and it looks so natural.

Reason I chose this business:

Social Media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user robing987
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Make up gets everywhere... you have to clean the sink or wherever you spray

Reason I chose this business:

I have the luminess spray system. I loved it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Robin, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user cynthiad1886
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

The product is nice. It seems light and doesn't cover all of my inperfections, but it is still a nice product.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking our call. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.

Thumbnail of user donnisec1
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

Need to know what to apply first. The primer or just the foundation. Need more instructions

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Donnise, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💗

Thumbnail of user carols4029
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

OK so far I'm just nervous about the color matching my skin and coverage on my red spots. But it covers perfectly, and my skin looked awesome

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰

Thumbnail of user jenniferw3768
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

This took multiple layers to make me look somewhat airbrushed. Then it sat in my wrinkles because the primer did less than nothing. Save your money, don't buy this!

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user alvernab1
3 reviews
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase
• Updated review

Product works well I would surely order it again. I have ordered other things and I have always been pleased with everything. Thank you Luminess 😊

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Very easy but I wish you could take American Express...
August 18th, 2023
Verified site experience
• Previous review

Very easy but I wish you could take American Express or Visa credit cards

Reason I chose this business:

I'm a regular customer

Thumbnail of user crystalm1135
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

I absolutely love this product perfectly matches my skin tone

Reason I chose this business:

TV and Internet commercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user constancec251
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

I never got it it was not delivered I don't know where. Yes t went sorry I can't give a review

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Constance, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user janiceb1447
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

Love the clear color brush after applying the foundation to my skin

Reason I chose this business:

I heard about luminess from Tic tok

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience!

Thumbnail of user venusm37
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

I was able to use the makeup due to it was wrong color. Not happy with this purchase at all.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Venus, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user lisan1730
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

Too early too comment at this time. Please resent after the first 30 days...

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user stephanieb3099
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

The product is a 5 out of 5 for me. It doesn't look like I have any makeup on!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are overjoyed to learn that you enjoy using your Luminess products.❤ 🥰

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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