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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,147 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I used both the primer and foundation and it's by far the best I've ever used. It doesn't even feel like you're wearing make-up :)
I saw an ad from a game I played.
Unfortunately not for my combination skin. I felt my skin was too dry after applying it. Made me look a little older in my opinion.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I did not like the product. It did not cover my face and I will be returning the product.
Hi Stacey, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
My experience was fun watching my color being matched via the internet
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💗
I really love the makeup because it is light feeling but provides good coverage especially with melasma.
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have not been able to use it the products yet. As I just received them
Thank you for leaving your review with us! Let us know how it turns out!❤️
I like the way it goes on because it is light and it looks very natural.
We're glad to have you as our customer and to see that you're enjoying Luminess products! 🥰
I was very excited to try this product, but ended up very disappointed with it. It didn't provide full coverage even with 3 layers and it showed every fine line, and imperfection. I would like a refund please.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kristina, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The experience of ordering it was simple enough, but the make up is too dark and I' trying to figure out how to return it before the 24 days are up.
Hey Crystal! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
When I finally received it - it went on smoothly and flawlessly. Thought the color would be too dark but it was the perfect match.
I didn’t receive my package and wanted an update. They were able to tell me it was being held up at the post office.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Did not like it -looked terrible. Returned it. Never again.
Called to authorize return - but I had to pay to return it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Carol, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Fast delivery and seems easy to use with great coverage after one application.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💖
I expected more from this set. After I applied the primer and the coverage, chunks started to fall off on my face. I didn't like the under-eye coverage either. Too thick and light.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I am so disappointed. I have tried to use the spray foundation, but it looks gummy on my face and my face looks orange. I wish it would have worked.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
I like the way luminess foundation smooths over my face, nice coverage in concealing darkening under eyes as well as full face coverage.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I've only used it once so far and I liked it. The bush is double ended and high quality.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I don't like the fact that on a free trial you put a hold on my account for the total and it deducts it from my account
I ask tem why I had a charge on my account for a free trial. It deducted that amount from my balance and then it's added back in and then shows as a debit again. I canceled my free trial
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I like the new airbrush I bought it on sale but when I checked out it was the full price I contacted customer service and was told I would be getting the difference back to date I have not seen the credit
I was charged The full price eben though it was on sale they said they would refund the difference but to date I have not seen the credit
I have used the product for the last 4 or 5 years
I have tried for years to find a liquid foundation I could use without it being cakey and sinking into my pores and looking awful. This was my last attempt and it is outstanding. Easy to apply. Looks fantastic. The primer is amazing as well.
Very quick to respond. I love that they have 24/7 chat service.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have to say that this product is awesome I love it. My skin started to show signs of aging, I do try my best to keep my face away from wrinkles but age is a process you cannot stop. This foundation is perfect for me. Even though I think I must get a lighter shade, I look a little bit too tan...lol... I just love how my face looks in real life. In pictures there are always filters that smooth your face, well you don't need that with this foundation.
Thank you so much for sharing your experience with the community, Gabriela, we are very happy to hear that it worked out great for you! We would also like you to know that if the color you have is not quite perfect you can still get a color match for free, give us a call to 888-793-7474 and press option 6 for a beauty expert!
It is really nice product and it doesn't take over to line up your face it's smooth and looks natural
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I tried the airbrush system and was amazed at the results! It was easy to apply too. The primer and sealer enhance an already excellent product. I do recommend it. Getting the right color match can be challenging though. The virtual platform was not functional the first time I ordered and I find the swatches difficult to see.
The products are good. Unfortunately, customer service is lacking. I had to get different shades of foundation after getting my airbrush system. I was not expecting a spray. The colors were good but I didn’t have the brush. I recently made an order that included the brush, along with the new all over face and body foundation. Not aware initially aware that I had dropped the buffing brush when opening my second package, I called for a replacement. I called the next day and cancelled it. Two days later I got a duplicate of the other brush - not the buffing brush!
I saw it advertised on television and social media several times.
Thank you for your feedback. We're glad you're enjoying our airbrush system and products. We're sorry for any issues you've encountered with our virtual platform, swatches, and customer service. We're committed to improving these areas and ensuring you receive the correct items promptly.
I literally just received my package. It had been misdelivered to my neighbors home. I'm grateful they were honest!
A TV ad years ago. I didn't wear makeup then but now I want to find one that doesn't irritate my skin like the others have.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for taking our call. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are overjoyed to learn that you enjoy using your Luminess products.❤ 🥰