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Luminess has a rating of 3.8 stars from 5,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,152 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Don't like it! Coverage is terrible, and leaves skin wet looking,greasy! Doesn't stay on can wipe off easily with tissue! Cover girl works better!
Just canceled it . Don't want it again!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I love LUMINESS airbrush spray makeup add am so excited to try this new product. Shipped fast, as always! Highly recommend their products! Will buy from them again!
On line. Facebook.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This is like no other foundation I have used. The color match my skin perfectly. I love the coverage of this product. I have a flawless look.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Overall fine, haven't really done my makeup yet the shade is off
Great
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Keesha, we have recently tried to contact you and were unable to reach you. We understand you did not get the right shade for your skin and we want to ensure you are completely satisfied and we want to ensure you are completely satisfied. Please contact us back via our Customer Service line at 888-793-7474 Monday - Friday 9:00am to 9:00pm, and Saturday and Sundays from 9:00am to 6:00pm and we would be happy to get you taken care of!❤️
It was fine just your link said it was here when I had just got an email confirming delivery. Figured if I did not get it in a week I would contact customer support but it arrived. So, you may need to work on that glitch but other than the product and that email glitch everything was fine.
I'm glad to hear that your product arrived and that everything else went smoothly! I'll make sure to pass along your feedback about the glitch with the delivery notification link. If you encounter any other issues or have further feedback, please don't hesitate to reach out. We're here to help!
Easy to use and hassle free. The shade is a perfect match with my skin tone and doesn't look over done..
Happy to hear you had such an easy experience!❤️❤️
It was easy to order, prompt communication came to keep me abreast of my order and delivery was quick.
Don’t remember
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Made my skin itch and slightly red I had to remove and put on a lotion
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Florence! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
The brush seems very cheap and kinda scratchy, the foundation is ok and is the right color but doesn't blend well
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
My teen daughter had very positive things to say about my face after using these products and she doesn't lie if something looks bad. It covered my redness and looked natural. Will buy again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I received the product on time, and it is amazing. I love the makeup and it matches my face perfectly.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
I was hopeful that this worked for me as good as it looks in ads. It settled in my pores and acne scars even with the primer. I only used it once as that is how unsatisfied I was. If you have smooth skin it will work. However wrinkles, large pores and acne scar skin won't so much. Also, my color was too light. I was not matched good. Will not buy again or recommend. I will be contacting customer service to return.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you didn't have a positive experience with the product, although we have thousands of happy customers, we are unable to convert everyone, unfortunately, your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
If you're considering returning the product, reaching out to customer service is definitely a good step to take. They may be able to assist you with the return process and possibly offer alternative solutions or recommendations that better suit your needs. Thank you for sharing your experience, and I hope you find a product that works better for you in the future.
Some what pleased but still working on the how to apply the product
Hi Betty, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!🥰
Wrong color & really to dark too really doesn't go on like previews show
Wrong color & really doesn’t go on right and doesn’t go on as good as previews show it might b different if the color was right
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Renee, It was a pleasure assisting you with your color match order! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy and helpful. Thank you his product is amazing thank you so much it makes me look younger and beautiful my fiance loves it
Thanks so much for leaving your review with us! ❤️
So far, so good! Still in the trial period. I love the shade and how smooth the application is.
My daughter
Thank you so much for taking the time to share your experience!
I tried the original air brush machine it was a bit to much for me. This however is great. The makeup is beautiful on I just need a darker color. My hubby complimented my skin as soon as he seen my face...that was with the color being off so you know right color...I'm banging!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
We have a 100% color match guarantee and want you to love the look and feel of your foundation!
I would have been happier if I had only received the product I ordered. I also received extra product to try that I would also be charged for if I kept. I was not told how to return.
The color was not good for me. I was sent a replacement for the one I ordered and it is good but I still have the one I didn't order in the wrong shade.
Somewhat helpful. I did get a replacement for one of the foundations but not the second. I think I also received a discount for the product I didn’t order.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Janie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
You could see my pores more with it on than without… do not like
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nikki,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I'm disappointed it doesn't match my skin tone so it's hard to give a review.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Over all, I like it. It is light and airy and color is a good match. I have rosacea, so I wish it was a little heavier coverage
Hey there! The best thing about our foundations is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. ❤️ We have many before and afters available through our Facebook, website, and YouTube page! We recommend checking out our amazing transformations using our products! You can also see a live demonstration of applying this product with our Beauty Experts at this link:https://www.facebook.com/groups/luminesslive
It is not my correct shade. It gives me a lighter/washed out look. I don't like it.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️