• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,152 reviews

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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,265)

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Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user juliar811
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Good, they resolved my issue, I need another shade of foundation and everything Good now

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user immaf1
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I selected the options based on the available questionnaire. I have a medium to deep complexion. Finding color matches have always been difficult. Your match, though not exact, has been the closest match I've had in years. I enjoyed the feel of the product and the fact that it took little coverage to make my discoloration seem less noticeable. However, I would like to see more options for color matching for women of color. If I go shade lighter the colors would look ashy on my skin. My current match make my skin appear reddish and unnatural.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Imma, We have many shades available for our Airbrush Spray Silk foundation - made for all women! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user sharondag17
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

It feels and looks like I don't have on makeup. It's flawless. I tried wiping off and nothing. It stays on. I am beyond amazed that it works. I was skeptical at first, but it truly matches my skin tone.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊

Thumbnail of user michellew2947
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

Love the makeup but was very disappointed in reference to what was told/I advertisement I felt that it was false because it showed that the eraser was going to be free as a gift, but I was charged for it

Reason I chose this business:

Social media

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️

Thumbnail of user joyw427
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Color was not a match and charged me before the 14 days. I tried to chat but it was never working. So eventually found an email. They were quick to respond to that

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reaching out to us! After checking your account, I noticed that our email team has already assisted. I'm truly sorry for any delay you experienced in receiving our response. I'm happy to see that everything has been sorted out now. If you need any more help, please don't hesitate to reach out to our dedicated customer service team at 1-888-793-7474. We're here to assist you further!

Thumbnail of user kierras20
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Very quick and easy to purchase products. Easy process. I am now going to be ordering the products in which I was at first trying before I buy.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user patricen38
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I was unable to obtain the color foundation I wanted and settled for the light fair. It went on smoothly but did not cover flaws and wrinkles on my face. Also was not really moist enough as my face looked somewhat dry after applying. Can Also purchased the medium tan to cover freckles on my chest and arms. Didn't even come close to covering anything. Just made the skin darker. I get a refund?

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! All trials come with a 100% one-time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match, you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊

Thumbnail of user sarag949
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Luminess does not cover dark spots or other flaws. It looks like it's caked on your face. I will not be ordering it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️

Thumbnail of user ginas576
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I can't say anything negative about this product, however, I did not like the shade that I picked. My skin tone was more like I had a tan but I wanted to look natural. I like how the make up is applied it's not messy almost like a matt look but better. I can't give a proper review because I've only used the make once, but I really don't know if it will hold up throughout the day because I washed it off. I don't know maybe I would try it again but just another shade just maybe I could give a better review.

I did not appreciate an email that I've received stating that they were going to deduct my next payment when I haven't had the opportunity to try the makeup on, it want even 3 days. I think that was one of the reasons why I canceled the subscription because I don't like when people start playing with my money, and telling me what their going to do with my account without my authorization.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Phyllis, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user sandraf1858
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

The person working customer service was so caring and understanding, he took care of my problem easily even though I was my fault. Thank you so much 💗

Good service

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊

Thumbnail of user selenam102
2 reviews
0 helpful votes
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April 28th, 2024
Verified purchase

I ordered a color based on the models, some video testimonials I saw from women with similar skin tones and did the color match questions. I am an African American women in my 50"s. Fortunately I got it right. I was skeptical when I first used it because I have sensitive skin that will react right away, but so far I have used it twice for church and a wedding. It went on smoothly, and its really light, blended well and made my skin look so bright and smooth. I got several compliments about how pretty my skin looked and think the Luminess had something to do with that. I will say that it seems to come off easily and I was a little shiny at times but a pat with blotter did the job, so perhaps I used a little too much. Will use a little less next time and add my finishing spray the next time I wear it. So far I really like it, no outbreak or itching and glad I made the choice to try it. I may have to go one slight shade darker when the summer comes since I tan a bit.

Reason I chose this business:

It came up as an advertisement on Youtube I think.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Selena, we are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us. 😊

Thumbnail of user amyh2637
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The ad stated I would only be charged shipping for my product. It charged full amount on my card for 1.5 weeks. I also didn't ask for makeup sealant and it was sent anyways. I would like to return everything.

The ad stated I would only be charged shipping for my product. It charged full amount on my card for 1.5 weeks. I was told I have until May 16th to return everything and then I will get my refund back . I also didn't ask for makeup sealant and it was sent anyways. I would like to return everything.

Reason I chose this business:

Ad on Social media

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Amy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user marcellat28
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I only like the primer. The foundation not so much. It seems to roll up and cake and washing it off is a process

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️

Thumbnail of user natarshiam
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Fantastic experience. Cant waut to try the product. This is an annoying survey. Experience was fine until im forced to do this survey.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user cathys1141
2 reviews
0 helpful votes
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June 28th, 2024
Verified purchase

Coverage is flawless and light...can't tell I'm wearing makeup

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user roxanem28
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Good experience. The product goes on smoothly and doesn't come off like some other products do.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️

Thumbnail of user paulad814
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

The coverage is orange looking. And there isn't anything in the bottle.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello there! LUMINESS Airbrush Spray Silk Foundation & Hydrating Primer Kit covers imperfections, fine lines, and wrinkles for a flawless finish. Please keep in mind, that the coverage depends on personal preference. Our Airbrush Spray Foundation is buildable, so you have nothing to worry about if you prefer a higher coverage finish! 🤩

Thumbnail of user not256
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I like the feel of the make of my face and the way it looks like you are not wearing any make up. The shade that was sent to me was a tad bit to light, I need just a slight shade adjustment.

I need to send this product back. How do I return the product?

Reason I chose this business:

On Facebook and TV

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Felicia, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user shrijanam
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

It was very exciting to receive the product and use it as I have been seeing many good reviews of the product l. For me it didn't match my skin tone

Reason I chose this business:

From internet

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊

Thumbnail of user myrtisl2
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Tell my friends about the product, how easy it was to apply. H

Reason I chose this business:

On Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️

Thumbnail of user kaminip10
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

This is such an amazing product which I was looking for so long.perfect natural finish.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user shannons1647
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Coverage is great. Color needs tweaking but that's my fault. Ordered wrong shade. Will purchase again

Reason I chose this business:

Social media I’m sure

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user gwendolyng126
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Great coverage! Leaves my skin looking and feeling healthy. I've gotten a lot of compliments

Reason I chose this business:

Add from an app

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user didanep
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

This foundation is Super lightweight on the skin and last all day!' I love it!

Reason I chose this business:

Instagram, I think

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user jessicap2253
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Love it! The product is very easy to use it last all day better that I expected the makeup sealant really helps it stay all day I will definitely be using this from now on it's not cakey I'm impressed

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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