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Luminess has a rating of 3.8 stars from 5,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,156 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Compared toThe makeup that I use now I see no difference.You can see a lot of pores on my face,
I haven't been able to find a makeup that would cover my pores. I was so hopping that this.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Great-no problems, love the products and hope to continue buying and trying eyeshadows next!
I was disappointed to see the total amount of my order taen out of my checking account and was informed it was for autorization purposes.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Package came with no instructions and it didn't match my skin at all
We have been recently trying to contact you over the phone, but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
I absolutely love this makeup. So easy to apply and light on your face. Color matching was perfect!
Social media.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Was hoping for better results, it's so hard trying to find good foundation
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
Sould have chosen a color lighter. Love the primer! Brush is amazing. The makeup goes on well. I will try to use a lighter powder with it. But nice overall.
Tv commercial
Hi Seannee, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I wish it was some way to get a better color match to fit my skin tone
Hey there, remember all of our trials come with a 100% Color Match Guarantee! Call 888-793-7474 to connect you with one of our Beauty Experts and get a professionally picked shade sent out for you to try instead for no additional cost!
It was okay. Might be a little dark for my skin color. I would like to see more color options
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I won't ever use this due to the color match was very orange and far from a match. I feel like I answered the questions accurately but it wasn't a color match
Social media most likely facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
HI Sandra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you! Can't wait to try it! It looks complicated but I'll try.
Instagram ad
YAY! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
Easy to use and I like the brush that was included. Coverage is good…
TYSM for spreading the Luminess LOVE! ❤️❤️❤️
I got a wrong color match the color I chose was different when it came so I'm left with a very dark look that i don't like
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
This foundation is everything i've been looking for. It goes on like silk on the skin and has just enough coverage. I am using the primer also which feels very hydrating to my skin. I'm now a loyal customer!
Hi Kathy, We're glad to have you as our customer and to see that you're enjoying Luminess products!
I never received my make up so I would like to be resent a sample for I can try it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I purchased my product. I was excited only to be let down because it was the wrong color. It made me look like Casper the Ghost
Facebook & friends
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Rebecca! We recently tried to call you but was unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
I haven't been able to try it out yet, but hopefully I will soon.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
My overall experience with the site was good but they matched me with the wrong shade. And the 14-day trial from the time that they ship it off I think is so unnecessary because you should wait until the customer says they received it before the 14-day trial starts because by the time it gets here and like mine is an unmatched I have to send it back. So I'm getting charged for something that I can't even use. I have to rematch my created shade. And I
I did call customer service but I never received the phone call back because the wait time was long. I would really like not to be charged until I have received the correct foundation color because how can I rate something that I can't even use?
I heard about luminous on television and through my friend who also was a match in her shade but she ordered another shade because she knew that the shade they sent her was not going to match
Hi Andrea, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like the way it goes on and it's not heavy. You just have to be careful when you spray. It can get on other things. Still deciding if it the right shade for me
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
This is a nice foundation. It doesn't look cakey, the color match was perfect.
Infomercial a long time ago
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I haven't used it to go out as yet. I will do so then give a full/complete review. Thanks.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
It was so easy to place my order the delivery was fast and omg I love the coverage, how it looks in and how easy it is to apply! Love, love, love this product!
I went to a function and got so many compliments on how good my face looked so thank you so very much!
I think on line I’ve seen it before but just was able to purchase recently and I’m so glad that I did!
We really appreciate you taking the time to share your experience with us.💖
Product works well, disappointed that the primer can came broken and had to fix it myself in order to use the product other than that so far really enjoying it!
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️