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Luminess has a rating of 3.8 stars from 5,267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,159 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I didn't like how heavy it after wearing it a while and it was very dry chalk
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
It's easier to apply but the coverage is not as good as advertised
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The aerosol spray makeup isn't for me, it's just not enough coverage for me. The shopping expierence is always good, as long as the color of makeup does match a persons skin, and always better when the makeup works well for you.
It’s hard contacting an actual person. I’ve been attempting this brand of makeup for awhile. I finally gave up and just paid a lot of money for the air spray make up kit, then I tried the foundation and it was way too dark and couldn’t contact anyone there, and now this aerosol can is completely just not for my skin type. I always appreciate what would be an easy process is the items worked out as shown but maybe I’m just the odd man out.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We invite you to try our quick and convenient virtual shade finder tool on the link below, so you can find your perfect match! We also offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match. I do apologize for any inconvenience you had with LUMINESS. ❤️
The worst I want my money back it was to dark. It's not what I ask for.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I've received my order a few day's ago, and used it twice. I'm loving the flawless look, and im definitely looking forward to purchasing again.
I've learn about Luminess on IG. I watch the video and read the comments And decided to give it a try.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was easy to understand what your getting to checkout the experience was easy straight forward.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Does exactly what advertises.Best yet! Customer from now on!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
1st thing I placed the order and had to wait almost 2 weeks for the order to arrive because they ran out of the color I Chose but didn't contact me. The customer service was short w/me and didn't want to find any info out as to when I might get my order. I'm stuck with a wrong color shade. And they make it hard just to get the right color.
Impatient, and sorta rude. Trying to rush you off the phone.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
HI! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product has been received.
The ordering process was easy but the products were on backorder. I also had to contact the company because the money was being taken out of my account and I had not received the product yet, much less been through the 14 day trial period.
I didn't really get a satisfactory answer.
Thank you for bringing this to our attention, I do apologize for any inconvenience, I know we can get this taken care of, we sent you a direct message so we can straighten this up and provide you with the best customer service.
I paid the shipping costs was told I'd receive a trial periods worth of foundation and the newest brushes or brush but have yet to see it. It's been 1 full month since I signed up. What the heck is going on
I will update it I ever get up speak to one
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lindsey, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy to get there the experience. They offer of a close to FREE trial (I paid only $3.20 total) and the 30% after the 14 days makes it just $46 bucks! I'll never use a different product I know it already
It instantly settled in my fine lines on my forehead. I will never use again.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I've only tried it once as I'm retired and don't require makeup everyday but I love my primer that is so silky and the coverage was easy and so awesome.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Only trouble was tracking after email it was shipped. Tracking kept coming up not found
Never talked to anyone
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
PRO: The product came quickly. I did order try before you buy, so I need to get ahold of the company, because the color is wrong for me. Con: It is hard not to get overspray and had it all over my sink.
I will be, so sorry no review yet.
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Hi Madonna, Thank you for your feedback! We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!
Nice and lightweight feels smooth and natural. Will need to get the shade right.
Instagram/facebook
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Easy to apply and looks great. Videos are available to teach you different applications and great tips to get the look you are looking for.
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TYSM for sharing the Luminess LOVE! ❤️❤️❤️
The primer is amazing. The foundation went on smoothly, but looked like it was a little too light for my skin when first applied. As I started brushing it in, it started to look like my skin color. Natural and made my skin looked more clear and smooth.
On Social media ads. (Instagram)
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
I don't because I haven't received it.so I don't know how it is..
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I might have the wrong color, it's a bit difficult for me to apply
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey there! We invite you to consult with our beauty experts to learn more about our product who are on Facebook live and can answer any questions or show tutorials of the application process! You can find them at this link: https://www.facebook.com/groups/luminesslive 💖
Didn't know anything about this product thank you for the free trial
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I really like the kit that was sent and the product is amazing I can hardly tell I have it on but it covers well
I received a can of spray I didn’t order
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I haven't tried it yet. I hope that it's a good investment if not returning.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Brooke! We recently tried to call you but was unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!